General contribution

Contributors guide for writing a good bug

This article explains how to use Bugzilla to report and explain issues you encounter into something a Mozilla engineer can work with.

Last updated: 12/31/24

File a bug report or feature request for Mozilla products

Learn where to report a bug or file a feature request for Firefox, Thunderbird and other Mozilla products.

Last updated: 8/11/26

Contributor Policy - Usage of Generative AI in SUMO

Learn how you can use generative AI tools when interacting in the Mozilla Support platform.

Last updated: 1/25/24

Meet the Team

Learn about the Mozilla Support (SUMO) team.

Last updated: 1/26/26

[Attn Admin] How the community can reach an Admin and when you might want to

This is a list of when to use Attn:Admin in the community forums

Last updated: 9/10/20

How to participate in the Monthly Community Call

This explains how to get involved in Mozilla meetings.

Last updated: 7/28/26

Customer Service Contributor Forum Skills

Customer Service Take aways

Last updated: 2/19/26

How to stay updated with Firefox release

Stay on top of release updates and trending issues

Last updated: 3/31/26

Update your contribution area

This article describes how you can update your contribution area by updating your profile

Last updated: 10/27/25

Contributor News & Resources

The Contributor News & Resources Page contains information for contributors to the support.mozilla.org (SUMO) website.

Last updated: 7/5/26

Helping with crashes

When Firefox crashes, the crash report provides useful information needed to find a solution. Learn about that troubleshooting process.

Last updated: 9/30/25

Research upcoming changes to Firefox

Information on figuring out what new features and changes will be in upcoming versions of Firefox.

Last updated: 3/1/20

A guide to linking to support articles

This article is a developer reference for linking to support articles.

Last updated: 12/19/25

Extension support guidelines for contributors

Background information about add-ons that can be useful to a new or advanced contributor.

Last updated: 9/14/24

Community Hub News

This article is for filling in the community news box on the Community Hub.

Last updated: 8/29/26

Create or improve common forum responses

Learn how to create or improve the canned responses available in the support forum, including wiki markup and other considerations.

Last updated: 8/19/26

Staging Site

Practice writing support articles on Mozilla's staging site.

Last updated: 6/20/21

How to obtain a shortened mzl.la link

This article explains how to obtain a shortened mzl.la link

Last updated: 8/18/26

Get familiar with Firefox for Android

Get familiar with top features in Firefox for Android

Last updated: 8/16/25

Get familiar with Firefox for iOS

Get familiar with top features in Firefox for iOS

Last updated: 10/30/23

Get familiar with Firefox Focus

Get familiar with top features in Firefox Focus

Created: 6/7/22

Participate in early testing (foxfooding)

Do you enjoy testing new products? Then you might be interested in our foxfooding program.

Last updated: 6/7/22

Get to know Mozilla

Get to know Mozilla. Learn more about its mission for the internet and our practices as an organization.

Last updated: 10/16/24

Mozilla official support channels

Learn about official support channels for Mozilla products.

Last updated: 4/5/26

How to report inappropriate content on Mozilla Support

Learn how to report inappropriate content on Mozilla Support

Created: 5/7/24

What happens when your SUMO profile is inactive or deleted

Learn what happens to your Mozilla Support profile if your Mozilla account is deleted due to inactivity.

Last updated: 4/10/25

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