Mozilla Support (SUMO)
Mozilla Support (SUpport.MOzilla.org) is a global community of many enthusiastic and dedicated people whose passion is to help all users of Mozilla's software and products. SUMO operates on the same principle that Mozilla does: a core of staff coordinating the operations and an army of contributors powering them.
For the full list of SUMO contributors click here!
Customer Experience (CX) Staff/Administrators
- Justin Rochell, Head of Customer Experience
- Contact:
- Matrix: @justin:mozilla.org
- Ask me about:
- Anything related to the support strategy for Mozilla’s products, including Pocket
- Cindi Jordan, Senior Customer Experience Program Manager
- Ask me about:
- Program management, content, and social support strategy
- Finding efficiencies, process documentation, and anything related to conceptualizing ideas and bringing them to life through insights and execution
Community
- Rizki Kelimutu (Kiki), Senior Community Manager (on Maternity leave - back on Oct 24, 2023)
- Contact:
- Matrix: @kelimuttu:mozilla.org
- Ask me about:
- anything about SUMO Community
- SUMO Sprint/SUMO Day
- Support forum contribution
- KB & localization contribution
- Social and mobile support (ping me to get access on Conversocial/Verint)
- Sarto Jama, Senior Community Manager
- Contact:
- Matrix: @ghostinhershell:mozilla.org
- Ask me about:
- anything related to Mozilla Support community
Content
- Abby Parise, Support Content Manager
- Contact:
- Matrix: @abbyparise:mozilla.com
- Ask me about:
- Anything about the Knowledge Base
- KB localization
- Lucas Siebert, Content Writer
- Contact:
- Matrix: @lsiebert:mozilla.org
- Ask me about:
- Writing, editing, reviewing, and updating support articles
- Dayani Galindo, Content Writer
Contact:
- Matrix: @dgalindo:mozilla.org
- Ask me about:
- Writing, editing, reviewing, and updating support articles
Platform
- Tasos Katsoulas, Staff Software Engineer
- Contact:
- Matrix: @akatsoulas:mozilla.org
- Ask me about:
- SUMO platform a.k.a Kitsune
- Contributing to Kitsune
- Ryan Johnson, Staff Software Engineer
- Contact:
- Matrix: @ryan:mozilla.org
- Ask me about:
- SUMO platform a.k.a Kitsune
- Contributing to Kitsune
- Smith Ellis, Software Engineer 2
- Ask me about:
- SUMO platform a.k.a Kitsune
- Anything data
- Mehrnoosh Hasanzade, Data Analyst
- Ask me about:
- Anything data
- Josh Cajinarobleto, UI/UX Designer
- Ask me about:
- Anything UI/UX related
Support Operations
- JR Johnson, Support Operations Manager
- Contact:
- Matrix: @SUMOsJR:mozilla.org
- Ask me about:
- Developing and optimizing support processes for both paid and free Firefox products
- Release management and insight reporting collaboration with Firefox product teams
- Olivia Opdahl, Customer Support Lead – Pocket
- Ask me about:
- All things Pocket: Responding to users via email (help scout) social media, app reviews, Pocket help articles, and more
- Joseph Cuevas, User Support Operations Manager
- Contact:
- Matrix: @SUMOJC:mozilla.org
- Ask me about:
- Mozilla premium product support
- Mozilla VPN, other premium products
- Dayana Galeano, Community Support Advocate
- Ask me about:
- Mobile support (Google Play Store, AppStore)
- Erik Avila, Community Support Advocate
- Ask me about:
- Mobile support (Google Play Store, AppStore)
SUMO Community
SUMO Community members are the global army of contributors behind SUMO's international presence and success. We rock the helpful web!
Knowledge Base contributors
- English Knowledge Base editors
- English Knowledge Base article reviewers
- Editors and reviewers who have contributed to the English Knowledge Base in the last 90 days
Forum contributors
Localization contributors
SUMO Localizers are members of the community who make SUMO available in many languages used around the world. We bring meaning to everyone!
- A list of all languages and meet the translators for your language
- Top contributors for all the locales here (use the Select by Locale dropdown to filter by locale)
