Meet the Team

Mozilla Support (SUMO)

Mozilla Support (SUpport.MOzilla.org) is a global gathering of many enthusiastic and dedicated people whose passion is to help all users of Mozilla's software and products. SUMO operates on the same principle that Mozilla does: a core of staff coordinating the operations and an army of contributors powering them.


For the full list of SUMO contributors click here!

Staff/Administrators

  • Patrick McClard, Global Support Manager (IRC: pmcclard / email: pmcclard@mozilla.com)
    Ask me about:
  • Anything SUMO related. If I don’t know the answer I can point you in the direction of the person that does.
  • Anything related to the SUMO platform

  • Joni Savage, Content Manager (IRC: jsavage / email: jsavage@mozilla.com)
    Ask me about:
  • Anything related to content (writing or changing articles, search, redirects and appearance)
  • Getting permissions as an article reviewer

  • Roland Tanglao, SUMO Analyst, I technically review SUMO KB articles and analyze user feedback for all Firefox products; mainly Firefox Desktop and Firefox for Android; I used to be primarily focused on mobile hence my old job was:Firefox for Android and iOS Support Lead (IRC: rolandtanglao / email: rtanglao@mozilla.com)
    Ask me about:
  • Anything user support related for all Firefox products including Firefox Desktop, Firefox for Android, etc
  • Giulia Guizzardi, SUMO Community Manager (email: gguizzardi@mozilla.com)
    Ask me about:

Subscription Services Support Staff

  • Bryce Lindley, Partner Hero Consultant (email: blindley@mozilla.com)
    Ask me about:
  • Firefox Enterprise
  • Subscription-based services
  • Brady Allison, Partner Hero Consultant (email: ballison@mozilla.com)
    Ask me about:
  • Firefox Enterprise
  • Subscription-based services

SUMO Community

SUMO Community members are the global army of contributors behind SUMO's international presence and success. We rock the helpful web!

SUMO Localizers are members of the community who make SUMO available in many languages used around the world. We bring meaning to everyone!

// These fine people helped write this article:AliceWyman, philipp, 윤석찬, David Tenser, Pavel Cvrček, Kadir Topal, Tonnes, Aleksej, David (satdav), krissie, Moses, James Socol, Roland Tanglao, Michael Verdi, Ricky Rosario, scoobidiver, Andrew, Swarnava Sengupta, ideato, Ashickur Rahman, Rosana, Madasan, user669794, Ralph Daub, Kiki, Amir Farsi, user832823, KUMARESAN.C.S, Robert Sayles, Meghraj Suthar, [disabled user], Dyvik Chenna, guigs, Joni, vesper, Michael Buluma, Mark Schmidt. You can help too - find out how.

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