Thunderbird Support Forum

Sent folder does not appear in gmail account. "Place a copy of the sent messages in the sent folder" is checked. A sent folder is listed under gmail profile but does not appear when Thunderbird is started.

A whole bunch of my folders, which I have created and maintained carefully over many years, suddenly disappeared, creating a real problem. I searched for answers from the community postings but found nothing that worked (what I found was years old, so maybe that's the problem).

I am running Thunderbird 78.10.2 on an HP 24-g020 computer using Windows 10 Home version 20H2 OS build 19042.985. Nothing like this ever has happened before in the many years I have used Thunderbird.

How can these be made to reappear? I certainly did not delete them (they also are not in "Deleted," which is the first place I looked).

The only thing I did that might have something to do with this was to get the add-on "Manually Sort Folders," which I used once to sort some folders. This was maybe two weeks ago. The folders that have disappeared were still there afterwards and turned up missing only now.

Thank you.

I use Protonmail and the Protonmail Bridge to access messages via Thuderbird. Today I noticed that three messages are missing in Thuderbird, even though I click Get Messages and there is no connection error shown. The messages are visible and accessible on my Android phone, and I was able to forward one of them from the phone to a Gmail account also on Thuderbird and receive the message (I only tried one of the missing messages so far). The last message visible before the problem was from 01:15 am and two new messages have come in since the missing three (14:17, 14:21) (and some spam!).

Can anyone suggest why I cannot see these messages in Thunderbird and what I need to do to correct this?

Thanks!

Thuderbird 78.10.2 (32-bit) Windows Pro 10, v 2004, build 19041.985, Windows Feature Experience Pack 120.2212.2020.0

Thunderbird will not find messages within my Sent folder when using Global Search. I manually navigate to a message in Sent that contains a unique string. I copy that string FROM THAT EMAIL, and paste it into global search. No results.

Sent is set to be included in Global Search results. I have rebuilt the database.

I inadvertently ticked an incorrect option when trying to set the junk filter on one account. Now *all* email in that account goes to Junkmail. (I'm not stupid, but I don't even understand the difference between the "junkmail" and "junk" folders.) I've read every suggestion and not one works. This is *not* an issue with my IP, it's entirely my fault. But now it won't accept any fix I've seen in this forum or elsewhere.

Is there a solution that works? If not, what would happen if I DL Thunderbird again?

I was using one of the older versions of Thunderbird (76) but I had to start using the latest version (86) because I needed it to sync with my work email.

I am running a debian-based Linux distribution. The older version was installed through the package manager, but the newest beta release came with the executable in the folder I downloaded. I therefore never really 'installed' it, I am just running the executable and everything is working fine.

My questions are:

1. How can I transfer my personal Thunderbird calendar from my older Thunderbird? I have other calendars elsewhere which I have already synced to the newest release, but the Thunderbird-specific calendar I was using in the older release seems to be gone. I found a folder inside the hidden .thunderbird folder called 'tvpkve6n.default-default'. Inside it, I see a folder called 'calendar-data'. I thought copying this folder to the current folder of the beta release would do the trick, but that didn't work. I also copied it to a beta folder inside the hidden .thunderbird folder, but that also did not work. Any suggestions?

2. How can I import my saved list of contacts from the older to the newest release? I couldn't find the file where my contacts are saved, and now every time I have to write an email I have to first go find that person's email, which is quite frustrating.

3. I now seem to have two instances of Thunderbird installed on my computer, which doesn't seem right. In the forum of my linux distribution, I was adviced to not run the older release again, because that might break the functioning of the newest release I am currently using. How can I 'install' the newest beta release, so every time I open, or update, Thunderbird, I will be using the newest release only?

Thanks in advance for the help!

Hello,

I have Thunderbird version 78.10.2

I don't receive the e-mails from my Free provider. My provider doesn't detect any problem with its servers.

I checked all parametres and they are good.

Can you help me with this problem ?

Jean

Hi, i have the problem that i have a open email in a seperate tab that courses thunderbird to crash every time the tab gets loaded on startup. dose someone know witch file to delete in the profile foulder to reset the opend email tabs?

update: after some browsing the forum i found out that the relevant information are safed in season.json. after editing out the email tab creating the issue tunderbird just starts fine

Hello, my client access Gmail with Thunderbird, cant send mails after 2021/5/28 suddenly, but receiving mails is ok. When he send mail, Thunderbird will show "Sending of message failed" messagebox, and no other informations. In Google admin->email log search, cant found records of sending failed mails, so it should not be blocked by Gmail. I guess it may caused by Thunderbird SMTP setting, so we tried many solutions, but no help :( He's OS is Win10, using Avira AntiVirus, Thunderbird version is 78.10.2, no add-ons, and attached images are SMTP settings. The following are solutions i tried:

1. Login Gmail, send email success 2. Create other account in Thunderbird, and send email failed 3. Create other account in outlook, and send email success (but he has to use Thunderbird, for some reason) 4. Delete SMTP password and reset it, no use 5. Account Settings->Outgoing Server(SMTP)->Connection security = None, Authentication method = No authentication, no use 6. Stop Avira AntiVirus real time protection, no use 7. Create log file(SMTP and IMAP), but both two log files are empty, ref : https://wiki.mozilla.org/MailNews:Logging#Generating_a_Protocol_Log 8. Reinstall Thunderbird, no use 9. Reinstall Thunderbird, delete account and add it back, no use 10. Use Config Editor to set security.tls.version.min = 1, no use 11. Reset Google account's password, no use 12. Enable less secure apps to access Gmail, no use 13. Enable IMAP Access in Gmail settings, no use

Was there any other solutions, or some methods to get detail logs? Thanks for helping.

Hello everyone,

I wonder how the secret key will be generated within the new native pgp integration. Cause I never had to set a passphrase, when I was once set up my mail encryption in the new thunderbird. When I tried to find information, how excactly Thunderbird would generate the secret keys, I could only find: "Thunderbird doesn't use on-demand unlocking (key passwords) of your secret keys," but nothing more in detail.

Can anyone please lighten me up? Why do I haven't use a passphrase anymore? And how my secret key will be protected then?

Thanks in advance, B.

We have some contact forms on our website that often come in containing junk. Suddenly Thunderbird has started permanently deleting these messages almost immediately they arrive, which isn't good for the few that actually contain valid information. I don't know why this is happening: my junk settings were set to move messages to the Junk folder, but they're not going in there, nor are they going into the Trash folder. I tried removing the email account from Thunderbird and adding it again, and I've tried disabling adaptive junk settings for the account. The behaviour doesn't change. In desperation, I created a new email address and directed the forms to the new address. This works and they do not get deleted, but it's not ideal for me to have to check two accounts, especially if I am on a different device. Even if I copy the emails from the new account into my regular account, they are deleted almost instantly. Does anyone have any idea how I can stop this from happening?

I have used Thunderbird for years! The TBird icon on my bottom toolbar disappeared 2+ weeks ago, and I replaced it. When I tap it, nothing opens. I have tried locating TBird with "Search," but the wheel spins and then stops with no results found. Was Thunderbird deleted? Is it on my hard drive? A non-active email account with important messages had been incorporated into my TBird email files, and I need to restore all the data from my TBird program. I am not tech savvy by any means, and want to avoid the $199 cost of the Geek Squad. Can someone please HELP ME restore my missing TBird and all my accounts that were held there?

Thunderbird 78.10.1 on Windows 10

I inadvertently permanently deleted a large number of message from my local eBay folder. I have a backup of the folder and its associated eBay.msf file. However, when I copy the backed up folder and eBay.msf files back into the local folder, the messages are not displayed. If I run a repair on the folder, the eBay.msf file goes to 0 bytes and I still see no messages.

I have also tried restoring the entire profile to a separate location and opening the eBay folder. Same problem. All other folders and messages in the backup are intact.

Aside from Repair Folder, are there any other options to recover these messages?

Hi everyone I have thunderbird on an old pc and moving over to a new pc. The Old Gmail emails which are on the old pc are not imported into the new pc. I have copied over the previous emails and settings using the method where you copy the contents of the "*****.default" folder to the new "******.default-release" folder. All the emails from the current and operational email address are there, however, none of the now not operational gmail emails are there. The image shows the directory from the old pc. What should I do.

thanks in advance

I have been using Thunderbird for at least 8 years without any problems. Today I tried sending an email. The following dialog box popped up: "An error occurred while sending email. The mail server responded 5.7.1 spam detected by content scanner. Message rejected. Please check the message and try again." I have never seen this before. I would greatly appreciate if anyone has information about how to avoid this--what I sent was definitely not spam. Thank you, Nina

When I choose Delete Message or click Delete, it deletes the message then puts it back. WHY?? I've looked through all the options. How do I stop this stupid behavior?

BTW I've used Thunderbird for years. This started when I had to re-install Thunderbird because of another stupid problem caused by another app.

I've been having a problem for a while now with important events suddenly disappearing from my Thunderbird Calendar and reminder window. I'm only noticing the important events that have active reminders suddenly disappearing because I'm aware of those events but no telling how many other events are going missing also. I can't continue using a calendar that randomly deletes events. Anyone else having this problem or know of a solution?

I can't find a thesaurus option, nor a thesaurus add on. Am I missing something? How that that be the case for an application that is built upon users writing text (often in a professional capacity)?

Thanks.

I just discovered that my recent update to Thunderbird 78.8.1 (I'm not sure what my previous version was) completely broke PGP. I discovered this when I was not prompted to enter my password when sending a sensitive email message; instead, Thunderbird simply sent it in plain text. I hope that you can understand that I am upset and disappointed in your developers as that is an unacceptable failure mode.

For the last number of years, I have been using Thunderbird + Enigmail. It generally worked well. I understand that you now have native support for PGP inside Thunderbird and have disabled Enigmail. I tried to "migrate" my keyring from OpenPGP to Thunderbird (I don't know why Thunderbird now needs its own keyring, but I'll worry about that later) and successfully imported the key for my primary email account: it appears in your "OpenPGP Key Manager". However, Thunderbird doesn't recognize it as a key for that account: under the "End-To-End Encryption" section of "Account Settings" for my account, I still get "Thunderbird doesn't have a personal OpenPGP key for <me@domain.tld>". I do not see any way for me to override whatever broken detection algorithm it's using and select a key manually.

There is no email address mismatch; this is the same email account configuration and key that I've been successfully using with Enigmail for years.

I have not been able to locate any help for this problem in Mozilla's forums or elsewhere on the Internet. Please advise on how I can work around this problem.