Can't send emails, SMTP connection timed out, using ports 587 or 465. Can't figure our which Firewall I have (something default for WIn10 PRO) and Avast as anti
I have been using Thunderbird for years and suddenly stopped working, but only for one specific account. Gmail addresses work without problem. Can't figure out what's wro… (read more)
I have been using Thunderbird for years and suddenly stopped working, but only for one specific account. Gmail addresses work without problem. Can't figure out what's wrong. Email provider confirms the right setting. Many thanks for any hints. Dusan
Thunderbird
outlook.live username or password could not be verified
thunderbird will not connect to outlook.live account. Looked for over six hours online now for an answer and haven't found solution yet. Hopefully someone can help. The… (read more)
thunderbird will not connect to outlook.live account. Looked for over six hours online now for an answer and haven't found solution yet. Hopefully someone can help.
The outlook.com/ outlook.live website has this information: "username"@outlook.com account shows as follows: (I'm generically using "username" in this forum as I've been trying with four different email accts. today.)
Have tried both POP3 and IMAP configurations. POP3 port 995 Encryption method TLS SMTP port 587 Encryption method STARTTLS
...and tried ... IMAP port 993 Encryption method TLS SMTP port 587 Encryption method STARTTLS
Thunderbird acct. as follows: create new acct. click "email" click "skip this and use my existing email" entered my first and last name exactly same as they appear in outlook.com acct. email address is listed exactly as in outlook.com email account name... "my name"@outlook.com. minus the quotes of course. :) password entered exactly as it is used to access my email from the outlook.com/ outlook.live web site.
I can access all four of my accounts directly on the outlook.com website without any issue, so know passwords are correct. check box "Remember password" click "continue" have tried both IMAP manual config: Incoming: IMAP imap-mail.outlook.com Port 993 SSL/TLS Normal password Outgoing: SMTP smtp-mail.outlook.com Port 587 STARTTLS Normal password username incoming: "my username"@outlook.com / outgoing: "my username"@outlook.com
and tried POP manual config: Incoming: POP3 pop-mail.outlook.com Port 995 SSL/TLS Normal password and other settings are same as above.
password is 12 characters long for each individual email account of the four I've tried and failed to connect with Thunderbird. One of these four accounts was set up fresh today, trying to see if that would work and connect but same failure. The Thunderbird "Checking password" action takes around 2-3 minutes then says: "Configuration could not be verified - is the username or password wrong?"
My current version of Firefox browser downloaded today is 61.01.1 64 bit My current version of Thunderbird downloaded today is 52.9.0 32 bit
I've found plenty on changing app security level for gmail and other similar things but nothing so far for outlook.com mail.
Help would be sincerely appreciated, as what little hair I have left on top of my head would like to stay there. :)
I migrated my profile to a new computer but the address book isn't there.
when I switch to the new profile the address book is still empty
can't transfer my profile data to new computer running windows 7
I have followed the instructions on the video but when i open thunderbird after pasting my profile into the thunderbird file nothing is there. How can I get my profile in… (read more)
I have followed the instructions on the video but when i open thunderbird after pasting my profile into the thunderbird file nothing is there. How can I get my profile into thunderbird? I am using windows 7.
Deleting messages from unified folders leap frogs to the next next message
I come back after a long break to multiple emails from multiple accounts. I press the delete key in unified folder view, and it doesn't highlight the next message, but th… (read more)
I come back after a long break to multiple emails from multiple accounts. I press the delete key in unified folder view, and it doesn't highlight the next message, but the message after that one. I can't seem to find a pattern to it, such as which account(s) it's doing it for. I'll keep an eye on it, see if I can spot a pattern. Just started happening last week.
[Troubleshooting copypasta below]
============================================================
Application Basics
Name: Thunderbird Version: 52.9.1 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.9.1 Profile Folder: Open Folder
(Local drive) Application Build ID: 20180709124824 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Profiles: about:profiles
Mail and News Accounts
account1:
INCOMING: account1, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext
OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true
account5:
INCOMING: account5, , (rss) Feeds, plain, passwordCleartext
account6:
INCOMING: account6, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext
OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true
account7:
INCOMING: account7, , (pop3) pro108.hostpapa.com:995, SSL, passwordCleartext
OUTGOING: , pro108.hostpapa.com:465, SSL, passwordCleartext, true
Crash Reports
Extensions
CompactHeader, 2.1.5, true, {58D4392A-842E-11DE-B51A-C7B855D89593}
Disable DragAndDrop (Thunderbird), 3.2.0, true, disable_dnd_tb@pqrs.org
GNotifier, 1.12.2, true, jid1-OoNOA6XBjznvLQ@jetpack
Lightning, 5.4.9.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Provider for Google Calendar, 3.3, true, {a62ef8ec-5fdc-40c2-873c-223b8a6925cc}
Theme Font & Size Changer for Thunderbird, 64.3, true, tbthemefixed@wanhunglo.com
Unread Badge, 1.2.20180408, true, unread-badge@streiff.net
ImportExportTools, 3.3.0, false, {3ed8cc52-86fc-4613-9026-c1ef969da4c3}
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
extensions.lastAppVersion: 52.9.1
font.name.monospace.el: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
gfx.crash-guard.d3d11layers.appVersion: 52.9.1
gfx.crash-guard.d3d11layers.deviceID: 0x1380
gfx.crash-guard.d3d11layers.driverVersion: 24.21.13.9811
gfx.crash-guard.d3d11layers.feature-d2d: false
gfx.crash-guard.d3d11layers.feature-d3d11: true
gfx.crash-guard.status.d3d11layers: 2
layers.acceleration.disabled: false
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: 259e061e-356e-4ac1-b122-2d97f8851d8
media.gmp.storage.version.observed: 1
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1531713054
places.history.expiration.transient_current_max_pages: 122334
privacy.donottrackheader.enabled: true
security.sandbox.content.tempDirSuffix: {cfdb1bb1-9027-4794-8555-0e1d02930b42}
Graphics
GPU #1
Description: NVIDIA GeForce GTX 750 Ti
Vendor ID: 0x10de
Device ID: 0x1380
RAM: 2048
Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_040c7acb04cee565\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_040c7acb04cee565\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_040c7acb04cee565\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_040c7acb04cee565\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_040c7acb04cee565\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_040c7acb04cee565\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_040c7acb04cee565\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_040c7acb04cee565\nvldumd.dll
Driver Version: 24.21.13.9811
Driver Date: 6-1-2018
Features
Direct2D: false
DirectWrite: true (10.0.17134.1)
ClearType Parameters: DISPLAY1 [ Gamma: 1.8 Pixel Structure: RGB ClearType Level: 50 Enhanced Contrast: 50 ] DISPLAY3 [ Gamma: 2.2 Pixel Structure: RGB ClearType Level: 50 Enhanced Contrast: 50 ]
WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 750 Ti Direct3D11 vs_5_0 ps_5_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)
AzureCanvasBackend: skia
AzureCanvasAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: skia
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.13.1
4.13.1
NSS
3.28.6
3.28.6
NSS Util
3.28.6
3.28.6
NSS SSL
3.28.6
3.28.6
NSS S/MIME
3.28.6
3.28.6
Unable to get new email messages.
Question: The only way I can get new email messages is by restarting Thunderbird. Clicking on 'Get Messages' does not have any effect. Thunderbird does not obey my setti… (read more)
Question: The only way I can get new email messages is by restarting Thunderbird. Clicking on 'Get Messages' does not have any effect.
Thunderbird does not obey my settings to check for new email messages. When I check the boxes in Tools> Account Settings>Server Settings, it has no effect. Only at startup does Thunderbird check for new email messages. Below is a screenshot.
How can I fix this? Thank you.
Gmail on Thunderbird Enable Cookie Problem Solution
Ran into this problem while setting up a gmail account on Thunderbird “You've reached this page because we have detected that cookies are disabled in your browser. The pa… (read more)
Ran into this problem while setting up a gmail account on Thunderbird “You've reached this page because we have detected that cookies are disabled in your browser. The page you attempted to load cannot display properly if cookies are disabled. Please enable cookies and retry the operation or go back in your browser.” The solutions that came up in search did not solve the problem. I figured it out. It has nothing to do with enabling cookies in Thunderbird. It does not hurt to enable before you do the following steps. In Thunderbird enable cookies Options > Privacy. You can change this around at any time and it makes no difference what the Thunderbird Privacy setting is. The first thing I did though the order may not be important just the settings. Set up your new g-mail account in Thunderbird -e-mail and password - click OK. In set up configuration change the IMAP and STMP from gmail.com to googlemail.com. Click Advance Config button. This will set up the E-mail account in Thunderbird. Go into your Thunderbird account server setting through accounts> view settings for this account and change security settings> authentication method to Normal password Click OK Sign in to your Google Account in a browser. Go to Sign-in & security> Apps with account access> Allow less secure apps turn that to On. Now go back to Thunderbird and click on Inbox and your Thunderbird account should fill and work.
why has my thunderbird login password stopped working
google asked me to upgrade security a while back and whatever I did, when I open Thunderbird now it asks for a password to log in to the server, which I do with my usual … (read more)
google asked me to upgrade security a while back and whatever I did, when I open Thunderbird now it asks for a password to log in to the server, which I do with my usual Google account password. After trying to open one email this morning, Thunderbird started refusing the password when entered, also refusing to accept a changed version, and refusing to open this email, even when it has been shifted to trash. So far I have gone into Settings and tried changing the security on the ingoing and outgoing servers as per other advice for this problem. Either Thunderbird refuses to accept the alternatives suggested, or it says they are not acceptable forms of security. This included getting rid of the any security or putting in "OAuth2" as an alternative to a password. Meantime I can't send emails. though I did receive one in on my gmail account. Any suggestions?
Mozilla Thunderbird begin to hang (not responding).
Hello, I've been using Mozilla Thunderbird (MT) for >=10 years. However, after reinstalling windows 10 on the new harddrive, I encountered that MT hangs while attempti… (read more)
Hello,
I've been using Mozilla Thunderbird (MT) for >=10 years. However, after reinstalling windows 10 on the new harddrive, I encountered that MT hangs while attempting access to internet (checking emails, checking add-ons, creating account...). When I switch off modem, MT doesn't hangs. I tried to reinstall MT, but now it hangs just after installing, while integration permorming, see printsreen (sorry, in Ukrainian). Firewall allows TM access to internet.
Thanks in advance for any idea,
PS Just after installing, MT had been working for about 1 day, but then began to hang.
bug: Thunderbird re-subscribes "Sent" folder when I sent a message and "All Mail" folder when I archive a message
I have specifically *not* subscribed the "Sent" folder or the "All Mail" folder because they're both huge and it slows down my CPU and network too much to keep them subsc… (read more)
I have specifically *not* subscribed the "Sent" folder or the "All Mail" folder because they're both huge and it slows down my CPU and network too much to keep them subscribed. However, if I send a message, Thunderbird automatically re-subscribes to "Sent", and if I archive a message, Thunderbird automatically re-subscribes to "All Mail".
The first attached image is a screen cap of my subscribed folders before sending a message, and the second screen cap is that dialog after sending a message.
This seems like a bug because there's no reason that action should signify that I want to re-subscribe to those folders. If I move something to "Sent", I just want it moved on the server side. I do not want to re-subscribe and download the headers of every message in that folder.
This has made Thunderbird very difficult to use because it slows down my machine every time I send a message or archive a message, until I go back into the "Subscribe" dialog and un-check those.
How can I use messages as notes?
I have finally been forced to migrate from Outlook Express (OE) to Thunderbird. This was a fairly painless operation (thanks folks), but I have one problem that I can't b… (read more)
I have finally been forced to migrate from Outlook Express (OE) to Thunderbird. This was a fairly painless operation (thanks folks), but I have one problem that I can't believe is unusual.
I used OE as an organiser, memory-aid, and many similar functions. I have many GB of data, a significant amount of which consisted of pseudo-messages that contained notes, lists, reminders, etc., and which would never be sent anywhere. For instance, if I was pursuing a support call, or a utility complaint, then I might keep a log of all phone conversions, email exchanges, letters, etc., in such a pseudo-message.
I found that there's a couple of 'Edit' option on these messages, but they assumes that I want to save any modified version to my Drafts folder -- which I do not! I simply want to edit these messages in situ, as though they were files, stored in their respective folders (NOT in Drafts).
Is there a way I can do this, or has no one thought of it as a feature. OE handles this very well, and I'm now totally committed to this method of organising my personal life.
Emails duplicated in Inbox, second occurrence (POP)
Tbird 52.8.0 Second instance in less than a month, when spontaneously AT LEAST 200 emails, going back at least a week, were downloaded again. The errant emails have the "… (read more)
Tbird 52.8.0 Second instance in less than a month, when spontaneously AT LEAST 200 emails, going back at least a week, were downloaded again. The errant emails have the "unread" yellow asterisk.
Verizon email domain but now hosted by AOL, but that has been the case for over a year. No changes to my configuration of Tbird.
I may have been counseled last time to delete some database files but don't remember exactly what I did.
The point is, this is a defect. Is it a known defect? Is there any work in progress to fix it?
Also, is there a utility to clean up this mess when it occurs?
Thank you
Thunderbird not showing original date from .eml header when the message was sent or received, instead showing date it was imported into thunderbird.
Hi there, I am creating timeline of communication between two users. This include any communication be it email, SMSs or WhatsApp. I am using a tool to export SMS and Wha… (read more)
Hi there, I am creating timeline of communication between two users. This include any communication be it email, SMSs or WhatsApp. I am using a tool to export SMS and WhatsApp messages in eml format to windows and then importing those .eml messages into Thunderbird. I am using ImportExportTools add-on to import these .eml files (SMS & WhatsApp) to Thunderbird. I was expecting/hoping that Thunderbird will read the original date from the header of the message when it was sent or received instead of date .eml was exported/created in windows. I understand windows file explorer will show the date these messages were exported/created i.e. today's date. But each message has original date when it was sent or received. I don’t understand why Thunderbird not reading the date form message header inside the content of message and displaying the time this .eml file was exported. I have attached the screenshot. Thunderbird is supposed to show complete date with time of original message i.e. 9 March 2018 5:28 PM instead of just 3:10AM which is the time when the eml file was created/exported from my third-party tool to windows. I am also curious why date column showing only 3:10AM instead of complete date and time 16 July 2018 3:10 AM but that is another issue. Is there any solution to force Thunderbird to show date and time from header of the message instead of OS file creation date.
I am on windows 10 and Thunderbird version i am using is 60.0b10 (32-bit)
I will be really grateful for any solution as i have thousands of messages and email to go through
In trying to remove a duplicate email account, I removed both accounts (duplicate and original). Is there a way to restore the removed emails?
My email account was showing up as a duplicate and I used the "remove account" feature to eliminate the duplicate, but the feature deleted both versions of the account, t… (read more)
My email account was showing up as a duplicate and I used the "remove account" feature to eliminate the duplicate, but the feature deleted both versions of the account, thus all my saved emails disappeared. Is there a way to restore them?
since last update, tb no longer sends embedded images
Since the last update, TB no longer sends embedded images. After sending a message with a image (visible after inserting), the copy in the Sent folder does not have the … (read more)
Since the last update, TB no longer sends embedded images. After sending a message with a image (visible after inserting), the copy in the Sent folder does not have the image, and the recipient does not get the image. This is so even when I am the recipient.
Extract / reuse local IMAP mails from a tainted INBOX file
Hi, My question is related to an IMAP account which got "corrupted". Here's what happened: - An IMAP account A, bound to @domain-a.tld, was configured and working smoothl… (read more)
Hi,
My question is related to an IMAP account which got "corrupted". Here's what happened:
- An IMAP account A, bound to @domain-a.tld, was configured and working smoothly for the User.
- domain-a.tld had to be replaced with domain-b.tld, with domain-a.tld to be shut down and destroyed.
- User got bold and edited IMAP account A instead of adding a new IMAP account for domain-b.tld.
- Most of account A's emails had been replicated locally in the profile's INBOX file (not in a Local Folder though)
- Once IMAP settings got edited from domain-a.tld to domain-b.tld (with domain-a.tld gone entirely, including the IMAP server), Thunderbird sync "got rid" of all emails from domain-a.tld.
Yet, the profile's INBOX file still contains the raw data for emails from domain-a.tld (it's a 1.8Go file with embedded form-data). The core problem is that Thunderbird won't display those messages, which totally makes sense considering the IMAP settings are not targeting the matching IMAP server anymore. Another problem is that the former IMAP account cannot be restored in its old state (from B to A domains), for the IMAP server on domain-a.tld is gone (destroyed).
Is there a way to either:
- have Thunderbird display the INBOX content;
- extract/reuse the INBOX somehow.
The end goal is to get all domain-a.tld's emails back inside the new IMAP server on domain-b.tld
Thank you!
My Thunderbird account is frozen. I can't do anything until some download is complete with over 30,000 gmail emails. Tried to delete the gmail, but frozen!
many of the gmail old ones, but it froze the whole program and nothing comes up with the 2 other domain accounts and it is so frozen it won't even close!
Can I set individual colours for sub folder headings
I have several sub folders and would like to categorize them by colour
When I do a search and find an e-mail, how do I tell what folder it is in or what folder THAT folder is in?
Thunderbird search finds e-mails quite well. Once the search engine returns the e-mail it also shows the folder in which the e-mail is contained. How can I determine wh… (read more)
Thunderbird search finds e-mails quite well. Once the search engine returns the e-mail it also shows the folder in which the e-mail is contained. How can I determine where THAT folder is located?
sending new messages or loading sent messages hangs forever (win10)
I've been using Thunderbird with current settings for months without issues. Now suddenly, any action takes an eternity and most never complete. If I send a message, it t… (read more)
I've been using Thunderbird with current settings for months without issues. Now suddenly, any action takes an eternity and most never complete. If I send a message, it takes about 5 minutes to send, before finally getting stuck forever on 'copy to sent folder'
if I try to check my inbox, sent mail, archives, etc. it spins for about 3-5 minutes before finally loading the most recent activity/messages.
This is killing my workplace productivity, please help!