In this article, you will learn where Mozilla provides official support channels for users and how you can contribute to help.
Table of Contents
Official channels
Mozilla Support is optimized for self-service. However, when users are not able to find answers from the Knowledge Base articles, they can reach out to the following official support channels:
| Product name | Forum support | Direct support | Twitter support | App Store support | |
| Firefox desktop | ✓ | No | Yes. Via @FirefoxSupport | Microsoft store (partial support) | |
| Firefox enterprise | ✓ | No | No | No | |
| Firefox for Android | ✓ | No | Yes. Via @FirefoxSupport | Google Play Store support | |
| Firefox for iOS | ✓ | No | Yes. Via @FirefoxSupport | Apple AppStore (staff support) | |
| Firefox Focus | ✓ | No | Yes. Via @FirefoxSupport | Google Play Store | |
| Mozilla VPN | No | ✓ | Yes. Via @mozillavpn | Google Play Store and Apple AppStore (staff support) | |
| Firefox Relay | No | ✓ | No | No | |
| MDN Plus | No | ✓ | No | No | |
| Hubs | ✓ | No | No | No | |
| Thunderbird | ✓ | No | Yes. Via @mozthunderbird | No |
How you can help
- To help with the forum, you can contribute to → forum support
- To help with the Twitter support, you can contribute to → social support
- To help with app store support, you can contribute to → mobile support
Unofficial channels
In addition to the official channels above, there are other alternatives where users can ask support for Mozilla's products:
| Channel name | Link |
| https://www.reddit.com/r/firefox/ https://www.reddit.com/r/Thunderbird/ | |
| mozillaZine | https://forums.mozillazine.org/ |
| German local forum | https://www.camp-firefox.de/forum/ |
| Community forum in French | https://forums.mozfr.org/ |
