Support Forum

Topic for any articles related to support forum contribution.

Firefox Support troubleshooting guide

Guide for support forum contributors, documenting troubleshooting techniques used to solve some of the issues frequently asked in the Firefox Support forum.

Contributors, Firefox Contributors, Firefox Last updated:

Escalation Guidelines

Escalation Guidelines for referring support forum questions to the Mozilla Helpdesk

Contributors Contributors Last updated:

Angry User Training

This training includes some useful tips and helps you to provide excellent support for angry, frustrated and difficult users. We call it Defusing the Bomb.

Contributors Contributors Last updated:
Illustration of hands

Volunteer

Grow and share your expertise with others. Answer questions and improve our knowledge base.

Learn More