Support Forum

Topic for any articles related to support forum contribution.

Firefox Support troubleshooting guide

Guide for support forum contributors, documenting troubleshooting techniques used to solve some of the issues frequently asked in the Firefox Support forum.

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Escalation Guidelines

Escalation Guidelines for referring support forum questions to the Mozilla Helpdesk

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Angry User Training

This training includes some useful tips and helps you to provide excellent support for angry, frustrated and difficult users. We call it Defusing the Bomb.

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Evaluating a Solution in the Forum

This will go through the logic on how to draw a forum question or a support question to its conclusion.

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How to answer escalated questions

Gives instructions on how to answer escalated questions in the Mozilla support forum - for a beginning contributor

Contributors Contributors Last updated:
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