Firefox for Android Community Forum

After installing firefox on my phone, tried to use, and got "unable to connect", tried a few fixes from other similar threads, but still nothing. Toggled with the https-only mode , dns of http. Even went to the app settings on my phone and gave it all permission and still nothing. Phone things: Name-Infinix HOT 50 Pro+ Model-Infinix X6880

I have 12 browsers (except Google Chrome) on my 3 android mobile phones, all OnePlus Nord and CE.

I am having problems with FireFox to open websites. I have tried all troubleshoots using AI but nothing is working. I have reinstalled FireFox multiple times, still the error remains the same. See four screenshots (note the date, time stamp on the images), I cannot connect to: google.com, yahoo.com, wikipedia.org or vedicstore.com, the error in words is the same.

FireFox version on all 3 phones is:

1. 153.0.2 (Build #2016175759), 70679dc17d13e6a5082805d9823d62ece968cd81 GV: 153.0.2-20260730155536 AS: 153.0 OS: Android 14

2. 153.0.2 (Build #2016175759), 70679dc17d13e6a5082805d9823d62ece968cd81 GV: 153.0.2-20260730155536 AS: 153.0 OS: Android 16

Any help from the peers here to make FireFox work will be highly appreciated. Thanks a million to one and all.

A FireFox user from Trinidad and Tobago, West Indies

I'm running Firefox version 153.0 (build #2016172927) on a Samsung Galaxy S24 Ultra running Android 16. Firefox works fine accessing pretty much any website I ask it to, EXCEPT for one: https://www.site2241.net/. This is my own website put together with nothing more than HTML, CSS and some basic Javascript. It also has HTTPS for secure connections. Roughly 90% of the time when I attempt to access this website using Firefox on my phone, I receive a "The connection was reset" error. This is only happening with Firefox, and only Firefox on Android. I have Firefox on two laptops and a desktop, with the desktop running both Linux and Windows. None of them have this issue, only on Android. I've now also loaded and tried Chrome, Opera and Brave on to my phone. None of them give me this problem. Only Firefox. I've tried changing just about any setting in Firefox that I can think of (HTTPS-only Mode both on and off, DNS over HTTPS both on and off, Enhanced Tracking Protection both on and off, etc) that might affect this, and nothing seems to change it. Go to the website, and most likely I'll get the "The connection was reset" error. This website, puny and pathetic as it may be, is kind of my running technical diary. If anyone has any ideas, please let me know. I'd really like to stick with Firefox. Thanks!

Hi,Sir/Ma Hope you are doing well today? I need your help to activate my java script on my browser, I've installed it but inactive, I don't know why? Thank you so much Yours sincerely Philip Odimegwu The CEO HOL ZHUTER LLC [email removed]

Hello,

I've been having an issue where Firefox Android keeps crashing whenever I tap the address bar. This happens when any tabs are open (even just 1) and even when I try to open a new tab to try and avoid the crashing.

The issue is consistent and repeatable for almost a year now. Thought updates would fix it as this issue was reported before. However, even after multiple updates, clearing the cache, uninstalling and reinstalling, and disabling all extensions the issue persists.

This is also not just limited to the address bar but also happens when I try to change the search engine from the quick switch on the address bar, search my bookmarks, history and settings, and sometimes when even trying to type into a website. While typing this post I backed away, closing the keyboard, when I clicked back into the text box to type the app crashed.

The only way for me to type in an address or search for something is to close all open tabs and then type into the address bar. Even a single open tab causes the app to crash repeatedly.

Hello, I am trying to complete my Etsy identity verification using Firefox on Android. However, the government ID upload option is not showing. I only see a list of ID types, but there is no option to upload my ID document. I have already contacted Etsy Support, but I want to know if this could be a browser issue. Please help me resolve this problem.

I use GBoard on both my phone and my Galaxy A8. I often have to switch from one language to another when I write posts or comments and each time GBoard minimises after I changed languages. This is highly frustrating. Is this a known problem? If it is when will it be fixed? Thank you. P.S. : this doesn't happen in other browsers

Okay, I do save a lot of bookmarks. But I'm not sure how they would ever add up to more than a gigabyte of user data. I already cleared my cache, and there's still 1.37 GB of "user data". The Firefox app doesn't seem to have a way to display a menu selection where I can get it reveal the contents of my "user data", or UD. Interestingly, my UD on my other devices is also gigabytes in size, across devices newer and older devices, and even desktop on Mac OS.

I am loath to delete my UD on my devices without knowing exactly what I'm erasing. And in the app, regarding the bookmark function itself, it seems that all bookmarks are stored locally on the device that they are created on. It's nice that with the sync function in the desktop app that all my bookmarks across all my devices can be ACCESSED using my desktop browser. But to SAVE, those non-local bookmarks would need to be manually opened in my desktop Firefox browser and then re-bookmarked to actually be backed up. Currently, as it stands, if I lose the device or clear the UD, I lose the bookmarks. I verified this situation using my desktop Firefox browser, which shows the root directory of bookmarks which are not locally stored in the desktop Firefox browser as "_other". And, interestingly, even with sync on across all my devices, I still can only see locally stored bookmarks on my cell phone devices; I can only see all synced bookmarks using my desktop Firefox browser.

So what I need to know is, does there exist a good way to quickly save bookmarks from, say, cell phone devices to a desktop version of Firefox, with hard drive space. And, I would also like to know how to access all the data in the UD part of the mobile device and desktop apps, so that I know what data the app is saving, and therefore, what I want to keep and what I want to delete.

The Firefox browser for Android is my number one and primary browser, but since the recent updates (151, 152, and 153), I'm experiencing problems downloading large files or movies. Either the download speed is very slow, or the download fails altogether, even though I have a 5G phone and a 5G network. Another issue is that if I download two or three files simultaneously and then check the file manager within the browser, I only see one file; the other files are hidden. Also, the option to import and export bookmarks is missing, which is a normal feature found in almost all browsers. I've been using Firefox for many years, so please fix these issues.

My mozilla account contains history entries from a job a no longer work at.

I've tried deleting history and databases on both mobile and desktop, yet some still persist. I've experienced the issue on multiple devices, making me assume there's something up with the history entries tied to the account.

Some web pages do not display properly and I cannot enter data. For example:

https://www.easyap.com.au/bookings/

The page works properly in Chrome.

I accidentally signed out of my Mozilla account on my previous device.Now, after signing in to my account on my new device, the data from my previous device is not coming through.How do I collect data from a previous device? Please help.

Hi,

I had Firefox tab syncing set up on my phone, and the synced tabs were showing up fine on my other devices for a while. About 3 weeks ago, that phone was lost (long story — it ended up in a river) and I haven't been able to sync from it since.

Now the synced tabs from that device are no longer showing up on my other browsers, and I need to recover some important information that was in those tabs.

A few specific questions:

What is the current official expiration policy for synced tabs data (as of 2026)? I've found conflicting info in old forum threads — anywhere from 1 week to a year depending on platform and Firefox version. Is there any way to see whether my account still has cached tab data for a device that's been disconnected/inactive for ~3 weeks, even if it's not displaying in the normal Synced Tabs view? If the tab data has expired, is there any other server-side record (even temporarily) that Mozilla could check on the account side that isn't visible to me as the end user?

Any help checking the account status directly, or clarifying the actual current retention window, would be a huge help. For my email address, please request below.

Thanks, Ebe

The email address showing for me on Firefox is from a defunct account. My business has been closed and Outlook canceled. I thought I had changed everything on Firefox before that happened but it appears I'm wrong. Since I can't receive verification codes to the closed email address how do I get the correct email address on my account?

Here's a clear and concise version you can send to the Mozilla Firefox team:

Firefox for Android does not work properly with Android screen readers. When browsing websites, many accessibility elements such as checkboxes, combo boxes, edit fields, buttons, and other controls are not announced or navigated correctly. This makes web browsing very difficult for blind and low-vision users. The same websites work much better with Google Chrome and Android Accessibility services. Please investigate and improve Firefox's accessibility support for Android screen reader users.