<!-- This file contains the basic structure of Canned responses that are being used in the forums. Make sure to follow the heading structure and to only post links to the responses here. Marker explanation: Add a pound(#) after the link followed by one or more of the following markers to restrict canned responses usage to specific groups: a: Admin c: Contributor m: Moderators Default: acm (if nothing is specified) --> {note} '''Note:''' This document is used as a listing for the canned responses tool. See the [[Create or improve common forum responses]] article for guidelines. {/note} __TOC__ =Forum information, request, and product redirect= * [[Forum Response - Off topic and unrelated question|Off topic and unrelated question]] * [[Forum Response - Lack of detail|Question with lack of detail]] * [[Forum Response - Incomplete question|Incomplete question]] * [[Forum Response - Unsupported language in the English AAQ|Unsupported language in the English AAQ]] * [[Forum Response - Volunteers|Volunteers (and how to submit feedback)]] * [[Forum response - Wrong product selection|Question posted in the wrong product]] * [[Forum Response - Duplicate question|Duplicate question]] * [[Forum Response - Sharing Personally Identifiable Information in the forum|Sharing PII in the community forum]] * [[Forum Response - Problem Resolved|Problem Resolved]] * [[Forum Response - Lack of OP response|Lack of user response]] * [[Forum Response - Create A New Thread|Create A New Thread]] * [[Forum Response - Creating a screenshot|Create a screenshot]] * [[Forum response - Premium product redirect|Premium product redirect]] * [[Forum Response - Donation to the Mozilla Foundation|Inquiries about donating to the Mozilla Foundation]] =Common feedback on Firefox desktop and mobile= * [[Forum Response - Language request for Firefox translation|Additional language request for the Firefox translation feature]] * [[Forum Response - Synced tab groups|Firefox desktop - Synced tab groups]] * [[Forum Response - Custom homepage on Firefox for Android|Firefox for Android - Set custom homepage]] * [[Forum Response - address bar on Android|Firefox for Android - Crowded address bar]] * [[Forum Response - Disable tab gesture on Android|Firefox for Android - Disable tab gesture]] * [[Forum Response - Translate feature on iOS|Firefox for iOS - Translate feature on iOS]] * [[Forum Response - Download management on Firefox for iOS|Firefox for iOS - Feedback about download management]] =Common issues on Firefox desktop and mobile= * [[Forum Response - Enable Javascript|Website asks to enable JavaScript]] * [[Forum Response - Disable Javascript|Disable JavaScript]] * [[Forum Response - Zoom feature|Zoom feature]] * [[Forum Response - Missing Toolbar|Missing toolbar and customizing Firefox]] * [[Forum Response - Malware (Windows Only)|Malware (Windows Only)]] * [[Forum Response - Mixed Content|Mixed Content]] * [[Forum Response - Choose another reader for PDF files|Choose another PDF reader]] * [[Forum Response - Platform version is not compatible message|Platform version is not compatible message]] * [[Forum Response - Shield Study Opt in/out Option|Shield Study Opt in/out Option]] * [[Forum response - Download Token|Download Token]] * [[Forum Response - Import bookmarks on Firefox mobile|Import bookmarks on Firefox mobile]] (refers to Firefox for Android article, but is also applicable for iOS) =Mozilla account and Sync= * [[Forum Response - Mozilla account contact form|Mozilla account contact form]] * [[Forum Response - Configure Firefox Sync on mobile|Configure Firefox Sync on mobile]] * [[Forum Response - Forced Sync after a failed Sync|Forced Sync after a failed Sync]] * [[Forum Response - Sync not a backup service|Sync not a backup service]] * [[Forum response - Unauthorized access to Mozilla accounts and Sync|Unauthorized access to Mozilla accounts and Sync]] =Firefox Desktop= ==Common troubleshooting steps== * [[Forum Response - Starting Firefox in Safe Mode|Start Firefox in Troubleshoot Mode]] * [[Forum Response - Disable hardware acceleration|Disable hardware acceleration in Firefox]] * [[Forum Response - Get troubleshooting information|Get troubleshooting information]] * [[Forum Response - Clean reinstall|Clean reinstall of Firefox]] * [[Forum Response - Refresh Firefox|Refresh Firefox - reset defaults]] * [[Forum Response - Troubleshooting media issue in Firefox|Troubleshooting media issue in Firefox]] ==Download, install, and update== * [[Forum Response - Download, install, or update Firefox|Install or update Firefox on different platforms]] * [[Forum Response - Turning off auto-update|Turn off Firefox automatic update]] * [[Forum Response - Websites will not load after Firefox update|Websites will not load after Firefox update (uninstall antivirus)]] * [[Forum response - I found a fake Firefox update|I found a fake Firefox update]] ==Add-ons and themes== * [[Forum response - Blocked Add-ons|Blocked Add-ons]] * [[Forum Response - Uninstalling an extension|Uninstalling an extension]] * [[Forum Response - Switch to previous theme|Switch to previous theme]] * [[Forum response - Search and Homepage issues after Add-on break|Search and homepage issues caused by add-on issues]] * [[Forum response -Settings for themes|Settings for themes]] * [[Forum Response - Restore default search engine|Confirm default search engine (add-on prompt)]] ==Bookmarks, Cache and Cookies== <!--Bookmarks--> * [[Forum Response - Lost Bookmarks|Lost Bookmarks]] * [[Forum Response - Recover bookmarks after update|Recover bookmarks and other profile data missing after update]] * [[Forum response - Remove Other Bookmarks folder from the Bookmarks Toolbar|Remove Other Bookmarks folder from the Bookmarks Toolbar]] * [[Forum response - Bookmark folders missing in Firefox Quantum|Add Bookmarks Menu toolbar icon to show missing bookmark folders]] <!--Cache and Cookies--> * [[Forum Response - Clear cache and cookies|Clear cache and cookies]] * [[Forum Response - Bypass the cache|Reload a site bypassing the cache]] ==Search== * [[Forum Response - Changing the default search engine|Changing default search engine]] * [[Forum response - Add Yahoo Search to Firefox|Add Yahoo Search to Firefox]] * [[Forum Response - Search Hijacker|Search Hijacker]] ==Crashes== * [[Forum Response - Firefox crashes|Firefox crashes]] * [[Forum Response - Firefox crashes when you open it (Windows)|Firefox crashes when you open it (Windows)]] * [[Forum Response - Firefox crashes when you open it (Mac)|Firefox crashes when you open it (Mac)]] == Website breakage and Printing== <!--Website breakage--> * [[Forum response - Enhanced Tracking Protection|Turn off Enhanced Tracking Protection (ETP) for a website]] * [[Forum response - Site breakage troubleshooting|Site breakage troubleshooting]] <!-- Printing --> * [[Forum Response - Check print margins|Check print margins]] ==Advanced Customization and Configuration== * [[Forum Response - About_config|Open about_config (Firefox Configuration Editor)]] * [/kb/forum-response-aboutconfig-warning about:config warning] * [[Forum Response - userChrome.css warning|userChrome.css or userContent.css warning]] * [[Forum Response - Compact density workaround|Compact density workaround]] =Firefox for Android= * [[Forum response - Basic Browsing Issues on Firefox for Android|Basic Browsing Issues on Firefox for Android]] * [[Forum response - Firefox for Android crash report|Firefox for Android crash report]] * [[Forum response - Firefox for Android homepage customization|Firefox for Android homepage customization]] * [[Forum response - Add ons problems and requests on Firefox for Android|Add ons problems and requests on Firefox for Android]] * [[Forum response - Feature requests on Firefox for Android|Feature requests on Firefox for Android]] =Firefox for iOS= * [[Forum response - Firefox for iOS customize homepage|Customize Firefox for iOS homepage]] * [[Forum response - Firefox for iOS add-ons support|Firefox for iOS add-ons support]] * [[Forum response - Firefox for iOS sponsored content|Sponsored content on Firefox for iOS]] * [[Forum response - Firefox for iOS adblock|Adblock on Firefox for iOS]] * [[Forum response - Firefox for iOS crash report|Firefox for iOS crash report]] =Firefox Focus= * [[Forum response - Firefox Focus basic browsing|Firefox Focus basic browsing]] =Thunderbird= * [[Forum Response - Clean Reinstall (Thunderbird)|Clean Reinstall (Thunderbird)]] * [[Forum Response - Troubleshooting Thunderbird using Safe Mode|Troubleshooting Thunderbird using Safe Mode]] * [[Forum Response - Asking for Troubleshooting Information (Thunderbird)|Asking for Troubleshooting Information (Thunderbird)]] * [[Forum Response - Missing Email|Missing email (Thunderbird)]] =Decommissioned products= * [[Forum Response - Pocket decommission|Pocket decommission]] * [[Forum Response - Fakespot decommission|Fakespot decommission]] * [[Forum Response - Review Checker decommission|Review Checker decommission]] * [[Forum response - Firefox Private Network end of support|Firefox Private Network end of support]] * [[Forum response - Firefox Lite end of support|Firefox Lite end of support]] * [[Forum response - Firefox for Amazon end of support|Firefox for Amazon end of support]] * [[Forum response - Firefox Better Web with Scroll|Firefox Better Web with Scroll]] * [[Forum response - Firefox Send and Firefox Notes Decommission|Firefox Send and Firefox Notes Decommission]] * [[Forum response - End of support for Mozilla Hubs|End of support for Mozilla Hubs]] <!-- Obsolete content parking lot =Common issues on Firefox desktop and mobile= [[Forum response - Lockwise authentication|Lockwise/Firefox asks for OS login when accessing passwords]] [[Forum Response - Search study|Search study - September 2021]] [[Forum Response - X-Mouse Button Control in Firefox 110|X-Mouse Button Control in Firefox 110]] =Firefox Desktop= [[Forum response - Containers add-ons may reset|Containers add-ons may reset]] (the bug was fixed) [[Forum response - Print preview issue|Print preview issue in 81]] (the bug was fixed) = General = [[Forum Response - What does the "i" in the address bar mean?|I-icon in address bar]] [[Forum response - 64 bit Firefox on Windows|64 bit Firefox on Windows]] [[Forum response - Monitor test|Firefox Monitor test]] == Firefox Proton Major Release 1 (MR1) == [[Forum Response - Take a screenshot in Firefox 88|Take a screenshot in Firefox 88]] [[Forum Response - View Page Info|View Page Info]] [[Forum Response - View Image Info|View Image Info]] [[Forum Response - Where to find synced tab|Where to find synced tab]] [[Forum Response - Proton dislike|Proton dislike]] [[Forum Response - Items removal from the hamburger menu|Items removal from the hamburger menu]] [[Forum Response - Library menu removal|Library menu removal]] [[Forum Response - Meatball menu removal|Page actions (3-dot "Meatball") menu removal]] [[Forum Response - New tab design|New tab design]] [[Forum Response - Request to downgrade or disable Proton changes|Request to downgrade or disable Proton changes]] = Hot Topics = [[Forum response - DRM Video Playback Issues on Windows ARM Devices|DRM Video Playback Issues on Windows ARM Devices]] [[Forum Response - Widevine CDM issue|Widevine CDM issue on Firefox 87 and below]] [[Forum response - Estonian ID card system broken|Estonian ID card system broken]] [[Forum response - Quantum Default Homepage|Quantum Default Homepage]] [[Forum Response - Quantum's New Look, Where can I find ...|Quantum's New Look, Where can I find ...]] = Flash Plugin = [[Forum Response - Flash End of Life|Flash End of Life]] [[Forum Response - Why you shouldn't be worried about Flash EOL|Why you shouldn't worry about Flash End of Life]] [[Forum Response - Flash problems|Flash problems]] [[Forum Response - Disable hardware acceleration in Flash Player|Disable hardware acceleration in Flash]] =Firefox for Android= [[Forum Response - Android Turn on Family Friendly Browsing|Turn on Family Friendly Browsing (Android)]] [[Forum Response Android - Clear Cache and Cookies|Clear cache and cookies (Android)]] [[Forum Response Android - Add Quit back|Add Quit back (Android)]] [[Forum Response Android - No Firefox for Symbian, Windows Phone, etc|No Firefox for Symbian, Windows Phone, etc. (Android)]] =Firefox for iOS= "visit this page" link https://fxos-ios-browser.ideas.aha.io/ideas/new isn't working. [[Forum response - feature requests for firefox for ios|Feature requests for Firefox for iOS]] [[Forum response - Missing bookmark star on iOS|Missing bookmark star on iOS]] = Firefox Private Network (Secure Proxy)= [[Forum response - Firefox Private Network feedback|Report issues/feedback]] [[Forum response - Can I use Private Network when I travel?|Using Private Network while traveling]] [[Forum response - Does Firefox Private Network work on my phone, tablet, or other devices?|Compatible devices]] [[Forum response - Is it safer to shop or log in to my bank on public Wi-Fi if I have Firefox Private Network?|Is it safe to shop or bank online with Private Network?]] [[Forum response - Is Firefox Private Network free?|Is Private Network free?]] [[Forum response - How is Private Network different than private browsing or Incognito mode?|How is Private Network different from incognito mode or private browsing?]] [[Forum response - How is Firefox Private Network different than a VPN?|How is Private Network different from a VPN?]] [[Forum response - What does Firefox Private Network protect me against?|What does Private Network protect me against?]] [[Forum response - Will I have to pay for Firefox Private Network?|Will I have to pay for Firefox Private Network?]] [[Forum response - Firefox Private Network for mobile|Will Firefox Private Network be available on mobile?]] = Mozilla account and Sync= [[Forum Response - Firefox Sync Verification Email FAQs|Firefox Account sign-in and Sync Verification Email FAQs]] ==Firefox Preview / Mozilla Firefox Browser== [[Forum response - Firefox Preview name change|Firefox Preview appears as Mozilla Firefox Browser]] =Hubs= [[Forum response - room capacity Hubs|Room capacity]] [[Forum response - How long will a Hubs room stay open?|Room duration]] [[Forum response - sharing video and presentations in hubs|Videos and presentations in Hubs]] [[Forum response - saving a chat|Saving a Hubs chat]] [[Forum response - where can I use Hubs?|Hubs compatibility]] [[Forum response - disappearing lines Hubs|Disappearing lines in Hubs]] [[Forum response - custom scenes and avatars|Custom scenes, avatars and developer info]] [[Forum response - audio/video problems in Hubs|Connection, audio and video issues]] -->

Forum information, request, and product redirect

• Off topic and unrelated question
• Question with lack of detail
• Incomplete question
• Unsupported language in the English AAQ
• Volunteers (and how to submit feedback)
• Question posted in the wrong product
• Duplicate question
• Sharing PII in the community forum
• Problem Resolved
• Lack of user response
• Create A New Thread
• Create a screenshot
• Premium product redirect
• Inquiries about donating to the Mozilla Foundation

Common feedback on Firefox desktop and mobile

• Additional language request for the Firefox translation feature
• Firefox desktop - Synced tab groups
• Firefox for Android - Set custom homepage
• Firefox for Android - Crowded address bar
• Firefox for Android - Disable tab gesture
• Firefox for iOS - Translate feature on iOS
• Firefox for iOS - Feedback about download management

Common issues on Firefox desktop and mobile

• Website asks to enable JavaScript
• Disable JavaScript
• Zoom feature
• Missing toolbar and customizing Firefox
• Malware (Windows Only)
• Mixed Content
• Choose another PDF reader
• Platform version is not compatible message
• Shield Study Opt in/out Option
• Download Token
• Import bookmarks on Firefox mobile (refers to Firefox for Android article, but is also applicable for iOS)

Mozilla account and Sync

• Mozilla account contact form
• Configure Firefox Sync on mobile
• Forced Sync after a failed Sync
• Sync not a backup service
• Unauthorized access to Mozilla accounts and Sync

Firefox Desktop

Common troubleshooting steps

• Start Firefox in Troubleshoot Mode
• Disable hardware acceleration in Firefox
• Get troubleshooting information
• Clean reinstall of Firefox
• Refresh Firefox - reset defaults
• Troubleshooting media issue in Firefox

Download, install, and update

• Install or update Firefox on different platforms
• Turn off Firefox automatic update
• Websites will not load after Firefox update (uninstall antivirus)
• I found a fake Firefox update

Add-ons and themes

• Blocked Add-ons
• Uninstalling an extension
• Switch to previous theme
• Search and homepage issues caused by add-on issues
• Settings for themes
• Confirm default search engine (add-on prompt)

Bookmarks, Cache and Cookies

• Lost Bookmarks
• Recover bookmarks and other profile data missing after update
• Remove Other Bookmarks folder from the Bookmarks Toolbar
• Add Bookmarks Menu toolbar icon to show missing bookmark folders

• Clear cache and cookies
• Reload a site bypassing the cache

Search

• Changing default search engine
• Add Yahoo Search to Firefox
• Search Hijacker

Crashes

• Firefox crashes
• Firefox crashes when you open it (Windows)
• Firefox crashes when you open it (Mac)

Website breakage and Printing

• Turn off Enhanced Tracking Protection (ETP) for a website
• Site breakage troubleshooting

• Check print margins

Advanced Customization and Configuration

• Open about_config (Firefox Configuration Editor)
• about:config warning
• userChrome.css or userContent.css warning
• Compact density workaround

Firefox for Android

• Basic Browsing Issues on Firefox for Android
• Firefox for Android crash report
• Firefox for Android homepage customization
• Add ons problems and requests on Firefox for Android
• Feature requests on Firefox for Android

Firefox for iOS

• Customize Firefox for iOS homepage
• Firefox for iOS add-ons support
• Sponsored content on Firefox for iOS
• Adblock on Firefox for iOS
• Firefox for iOS crash report

Firefox Focus

• Firefox Focus basic browsing

Thunderbird

• Clean Reinstall (Thunderbird)
• Troubleshooting Thunderbird using Safe Mode
• Asking for Troubleshooting Information (Thunderbird)
• Missing email (Thunderbird)

Decommissioned products

• Pocket decommission
• Fakespot decommission
• Review Checker decommission
• Firefox Private Network end of support
• Firefox Lite end of support
• Firefox for Amazon end of support
• Firefox Better Web with Scroll
• Firefox Send and Firefox Notes Decommission
• End of support for Mozilla Hubs