common forum responses
Note: This document is used as a listing for the canned responses tool. See the Create or improve common forum responses article for guidelines.
Table of Contents
Add-ons
Add-ons disabled or failing to install
Search and homepage issues caused by add-on issues
Add-ons disappeared or show up as unsupported
Add-ons fix for older versions of Firefox
Bookmarks
Cache and Cookies
Reload a site and bypass the cache
Common troubleshooting steps
Disable hardware acceleration in Firefox
Get troubleshooting information
Refresh Firefox - reset defaults
Crashes
Firefox crashes when you open it (Windows)
Firefox crashes when you open it (Mac)
Forum information or requests
General
Opening the Firefox configuration
Turning off automatic Firefox update
Hot Topics
Recover bookmarks and other profile data after update
Websites will not load after Firefox update
Shield Study Opt in/out Option
Firefox Sync Verification Email FAQs
Unauthorized access to Firefox Accounts and Sync
Enhanced Tracking Protection (ETP)
Quantum's New Look, Where can I find ...
Plugins
Disable hardware acceleration in Flash Player
Printing and print preview
Search
Changing default search engine
Firefox for Android
Clear cache and cookies (Android)
No Firefox for Symbian, Windows Phone, etc (Android)
Customizing the start screen (home page) (Android)
Turn on Family Friendly Browsing (Android)
Firefox for iOS
Forum response - Missing bookmark star on iOS
Thunderbird
Troubleshooting Thunderbird using Safe Mode
Asking for Troubleshooting Information (Thunderbird)
Firefox Private Network
Using Private Network while traveling
Is it safe to shop or bank online with Private Network?
How is Private Network different from incognito mode or private browsing?
How is Private Network different from a VPN?
What does Private Network protect me against?
Will I have to pay for Firefox Private Network?