Contributors
Contributors
Last updated:
2 days, 9 hours ago
Last updated:
2 days, 9 hours ago
Note: This document is used as a listing for the canned responses tool. See the Create or improve common forum responses article for guidelines.
Table of Contents
Forum information, request, and product redirect
- Off topic and unrelated question
- Question with lack of detail
- Incomplete question
- Unsupported language in the English AAQ
- Volunteers (and how to submit feedback)
- Question posted in the wrong product
- Duplicate question
- Sharing PII in the community forum
- Problem Resolved
- OP solved the issue independently
- Lack of user response
- Create A New Thread
- Create a screenshot
- Premium product redirect
- Inquiries about donating to the Mozilla Foundation
Common feedback on Firefox desktop and mobile
- Additional language request for the Firefox translation feature
- Firefox desktop - Synced tab groups
- Firefox for Android - Set custom homepage
- Firefox for Android - Crowded address bar
- Firefox for Android - Disable tab gesture
- Firefox for iOS - Translate feature on iOS
- Firefox for iOS - Feedback about download management
Common issues on Firefox desktop and mobile
- Website asks to enable JavaScript
- Disable JavaScript
- Disable all AI features in desktop
- Zoom feature
- Missing toolbar and customizing Firefox
- Malware (Windows Only)
- Mixed Content
- Choose another PDF reader
- Platform version is not compatible message
- Shield Study Opt in/out Option
- Download Token
- Update mobile app (Android/iOS)
- Import bookmarks on Firefox mobile (refers to Firefox for Android article, but is also applicable for iOS)
Mozilla account and Sync
- Mozilla account contact form
- Configure Firefox Sync on mobile
- Forced Sync after a failed Sync
- Sync not a backup service
- Unauthorized access to Mozilla accounts and Sync
Firefox Desktop
Common troubleshooting steps
- Start Firefox in Troubleshoot Mode
- Disable hardware acceleration in Firefox
- Get troubleshooting information
- Clean reinstall of Firefox
- Refresh Firefox - reset defaults
- Troubleshooting media issue in Firefox
Download, install, and update
- Install or update Firefox on different platforms
- Turn off Firefox automatic update
- Websites will not load after Firefox update (uninstall antivirus)
- I found a fake Firefox update
Add-ons and themes
- Blocked Add-ons
- Uninstalling an extension
- Switch to previous theme
- Search and homepage issues caused by add-on issues
- Settings for themes
- Confirm default search engine (add-on prompt)
Bookmarks, Cache and Cookies
- Lost Bookmarks
- Recover bookmarks and other profile data missing after update
- Remove Other Bookmarks folder from the Bookmarks Toolbar
- Add Bookmarks Menu toolbar icon to show missing bookmark folders
Search
Crashes
Website breakage and Printing
Advanced Customization and Configuration
- Open about_config (Firefox Configuration Editor)
- about:config warning
- userChrome.css or userContent.css warning
- Compact density workaround
- Forum Response - Control how Firefox uses multiple desktops on Windows
Firefox for Android
- Check version and update Firefox for Android
- Basic Browsing Issues on Firefox for Android
- Firefox for Android crash report
- Firefox for Android homepage customization
- Add ons problems and requests on Firefox for Android
- Feature requests on Firefox for Android
- End of support for Android 5, 6 and 7
Firefox for iOS
- Customize Firefox for iOS homepage
- Firefox for iOS add-ons support
- Sponsored content on Firefox for iOS
- Adblock on Firefox for iOS
- Firefox for iOS crash report
Firefox Focus
Thunderbird
- Clean Reinstall (Thunderbird)
- Troubleshooting Thunderbird using Safe Mode
- Asking for Troubleshooting Information (Thunderbird)
- Missing email (Thunderbird)
Decommissioned products
- Pocket decommission
- Fakespot decommission
- Review Checker decommission
- Firefox Private Network end of support
- Firefox Lite end of support
- Firefox for Amazon end of support
- Firefox Better Web with Scroll
- Firefox Send and Firefox Notes Decommission
- End of support for Mozilla Hubs
