common forum responses
Note: This document is used as a listing for the canned responses tool. See the Create or improve common forum responses article for guidelines.
Table of Contents
Add-ons
Cache and Cookies
Reload a site and bypass the cache
Common troubleshooting steps
Get troubleshooting information
Refresh Firefox - reset defaults
Collect Certificate Troubleshooting Information
Crashes
Firefox crashes when you open it (Windows)
Firefox crashes when you open it (Mac)
Hot Topics
Some websites won't load after updating to version 51
Unauthorized access to Firefox Accounts and Sync
Firefox 45 for Mac won't shut down
Install voices for Narrate to work with other locales
General
Opening the Firefox configuration
Turning off automatic Firefox update
Disable hardware acceleration in Firefox
Plugins
Disable hardware acceleration in Flash Player
Printing and print preview
Search
Changing default search engine
Firefox for Android
Clear cache and cookies (Android)
No Firefox for Symbian, Windows Phone, etc (Android)
Customizing the start screen (home page) (Android)
Turn on Family Friendly Browsing (Android)
Firefox for iOS
Feature requests for Firefox for iOS
Bookmarks won't sync on Firefox for iOS
I can't find Firefox for iOS in the app store
Send tabs to other devices in iOS
Set Firefox as your default browser in iOS
Firefox OS
Submit feedback to User Advocacy
Surfing the web issue (Firefox OS)
Contact your Carrier (Firefox OS)
Contact Place of Purchase (Firefox OS)
Restart the device (Firefox OS)
Soft reset of the device (Firefox OS)
Request More Information (Firefox OS)
Media Formats Supported on Firefox OS
Porting Firefox OS to my Android
Compatible Applications from Android and iPhone
WPA-EAP Wi-Fi does not work (Firefox OS)
Updating ZTE Open C (Firefox OS)
Thunderbird
Troubleshooting Thunderbird using Safe Mode
Asking for Troubleshooting Information (Thunderbird)
Duplicate emails (Thunderbird)