Note: This document is used as a listing for the canned responses tool. See the Create or improve common forum responses article for guidelines.
Table of Contents
- 1 Add-ons
- 2 Bookmarks
- 3 Cache and Cookies
- 4 Common troubleshooting steps
- 5 Crashes
- 6 Forum information and requests
- 7 General
- 8 Hot Topics
- 9 Flash Plugin
- 10 Printing and print preview
- 11 Search
- 12 Firefox for Android
- 13 Firefox for Amazon
- 14 Firefox for iOS
- 15 Hubs
- 16 Thunderbird
- 17 Firefox Private Network (Secure Proxy)
- 18 Firefox Accounts and Sync
- 19 Firefox Better Web
- 20 Firefox Send and Firefox Notes
- 21 Mozilla VPN
Add-ons
Search and homepage issues caused by add-on issues
Confirm default search engine (add-on prompt)
Bookmarks
Remove Other Bookmarks folder from the Bookmarks Toolbar (Firefox 84 and above)
Recover bookmarks and other profile data missing after update
Add Bookmarks Menu toolbar icon to show missing bookmark folders
Cache and Cookies
Reload a site and bypass the cache
Common troubleshooting steps
Disable hardware acceleration in Firefox
Get troubleshooting information
Refresh Firefox - reset defaults
Crashes
Firefox crashes when you open it (Windows)
Firefox crashes when you open it (Mac)
Forum information and requests
Volunteers (and how to submit feedback)
Forum Response - Off topic and unrelated question
General
Open about_config (Firefox Configuration Editor)
Missing toolbar and customizing Firefox
Turn off Firefox automatic update
Websites will not load after Firefox update
What is Enhanced Tracking Protection (ETP)
Hot Topics
Shield Study Opt in/out Option
Antiracist Pocket stories and messages from Firefox
Lockwise/Firefox asks for OS login when accessing passwords
Flash Plugin
Why you shouldn't worry about Flash End of Life
Printing and print preview
Search
Changing default search engine
Firefox for Android
Add ons problems and requests on Firefox for Android
Basic Browsing Issues on Firefox for Android
No Firefox for Symbian, Windows Phone, etc (Android)
Customizing the start screen (home page) (Android)
Firefox for Amazon
Firefox for Amazon end of support
Firefox for iOS
Hubs
videos and presentations in Hubs
Custom scenes, avatars and developer info
Connection, audio and video issues
Thunderbird
Troubleshooting Thunderbird using Safe Mode
Asking for Troubleshooting Information (Thunderbird)
Firefox Private Network (Secure Proxy)
Using Private Network while traveling
Is it safe to shop or bank online with Private Network?
How is Private Network different from incognito mode or private browsing?
How is Private Network different from a VPN?
What does Private Network protect me against?
Will I have to pay for Firefox Private Network?
Will Firefox Private Network be available on mobile?
Firefox Accounts and Sync
Forced Sync after a failed Sync
Firefox Account sign-in and Sync Verification Email FAQs
Unauthorized access to Firefox Accounts and Sync
Firefox Better Web
Firefox Better Web with Scroll
Firefox Send and Firefox Notes
Firefox Send and Firefox Notes Decommission
