common forum responses
Note: This document is used as a listing for the canned responses tool. See the Create or improve common forum responses article for guidelines.
Table of Contents
Add-ons
Legacy add-ons to WebExtensions
Cache and Cookies
Reload a site and bypass the cache
Common troubleshooting steps
Get troubleshooting information
Refresh Firefox - reset defaults
Collect Certificate Troubleshooting Information
Crashes
Firefox crashes when you open it (Windows)
Firefox crashes when you open it (Mac)
Firefox Quantum Hot Topics
Quantum's New Look, Where can I find ...
Bookmark folders missing in Firefox Quantum
Hot Topics
Shield Study Opt in/out Option
Install voices for Narrate to work with other locales
Firefox Sync Verification Email FAQs
Some websites won't load after updating to version 51
Unauthorized access to Firefox Accounts and Sync
General
Opening the Firefox configuration
Turning off automatic Firefox update
Disable hardware acceleration in Firefox
Plugins
Disable hardware acceleration in Flash Player
Printing and print preview
Search
Changing default search engine
Firefox for Android
Clear cache and cookies (Android)
No Firefox for Symbian, Windows Phone, etc (Android)
Customizing the start screen (home page) (Android)
Turn on Family Friendly Browsing (Android)
Firefox for iOS
Bookmarks won't sync on Firefox for iOS
I can't find Firefox for iOS in the app store
Send tabs to other devices in iOS
Set Firefox as your default browser in iOS
Thunderbird
Troubleshooting Thunderbird using Safe Mode
Asking for Troubleshooting Information (Thunderbird)
Duplicate emails (Thunderbird)