Note: This document is used as a listing for the canned responses tool. See the Create or improve common forum responses article for guidelines.
Table of Contents
- 1 Add-ons
- 2 Bookmarks
- 3 Cache and Cookies
- 4 Common troubleshooting steps
- 5 Crashes
- 6 Forum information or requests
- 7 General
- 8 Hot Topics
- 9 Plugins
- 10 Lockwise
- 11 Printing and print preview
- 12 Search
- 13 Firefox for Android
- 14 Firefox for iOS
- 15 Firefox Preview / Mozilla Firefox Browser
- 16 Thunderbird
- 17 Firefox Private Network
- 18 Firefox Sync
- 19 Firefox Better Web
- 20 Firefox Send and Firefox Notes
Add-ons
Search and homepage issues caused by add-on issues
Bookmarks
Cache and Cookies
Reload a site and bypass the cache
Common troubleshooting steps
Disable hardware acceleration in Firefox
Get troubleshooting information
Refresh Firefox - reset defaults
Crashes
Firefox crashes when you open it (Windows)
Firefox crashes when you open it (Mac)
Forum information or requests
General
Opening the Firefox configuration
Turning off automatic Firefox update
Hot Topics
Estonian ID card system broken
Recover bookmarks and other profile data after update
Websites will not load after Firefox update
Shield Study Opt in/out Option
Firefox Account sign-in and Sync Verification Email FAQs
Unauthorized access to Firefox Accounts and Sync
Enhanced Tracking Protection (ETP)
Quantum's New Look, Where can I find ...
Plugins
Disable hardware acceleration in Flash Player
Lockwise
Lockwise/Firefox asks for OS login when accessing passwords
Printing and print preview
Search
Changing default search engine
Firefox for Android
Forum response - Add ons problems and requests on Firefox for Android
Forum response - Basic Browsing Issues on Firefox for Android
Clear cache and cookies (Android)
No Firefox for Symbian, Windows Phone, etc (Android)
Customizing the start screen (home page) (Android)
Turn on Family Friendly Browsing (Android)
Firefox for iOS
Forum response - Missing bookmark star on iOS
Firefox Preview / Mozilla Firefox Browser
Firefox Preview appears as Mozilla Firefox Browser
Thunderbird
Troubleshooting Thunderbird using Safe Mode
Asking for Troubleshooting Information (Thunderbird)
Firefox Private Network
Using Private Network while traveling
Is it safe to shop or bank online with Private Network?
How is Private Network different from incognito mode or private browsing?
How is Private Network different from a VPN?
What does Private Network protect me against?
Will I have to pay for Firefox Private Network?
Will Firefox Private Network be available on mobile?
Firefox Sync
Forced Sync after a failed Sync
Firefox Better Web
Firefox Better Web with Scroll
