<!-- This file contains the basic structure of Canned responses that are being used in the forums. Make sure to follow the heading structure and to only post links to the responses here. Marker explanation: Add a pound(#) after the link followed by one or more of the following markers to restrict canned responses usage to specific groups: a: Admin c: Contributor m: Moderators Default: acm (if nothing is specified) --> {note} '''Note:''' This document is used as a listing for the canned responses tool. See the [[Create or improve common forum responses]] article for guidelines. {/note} __TOC__ =Forum information and requests= [[Forum Response - Off topic and unrelated question|Off topic and unrelated question]] [[Forum Response - Unsupported language in the English AAQ|Unsupported language in the English AAQ]] [[Forum Response - Incomplete question|Incomplete question]] [[Forum Response - Lack of detail|Question with lack of detail]] [[Forum Response - Volunteers|Volunteers (and how to submit feedback)]] [[Forum response - Wrong product selection|Question posted in the wrong product]] [[Forum Response - Duplicate question|Duplicate question]] [[Forum Response - Problem Resolved|Problem Resolved]] [[Forum Response - Lack of OP response|Lack of user response]] [[Forum Response - Create A New Thread|Create A New Thread]] [[Forum Response - Creating a screenshot|Create a screenshot]] =Premium product redirect= [[Forum response - Premium product redirect|Premium product redirect]] =Firefox - Trending feedback= [[Forum Response - Language request for Firefox translation|Additional language request for the Firefox translation feature]] =Firefox - Common issues= [[Forum Response - Enable Javascipt|Website asks to enable Javascipt]] [[Forum Response - Zoom feature|Zoom feature]] [[Forum Response - Missing Toolbar|Missing toolbar and customizing Firefox]] [[Forum Response - Malware (Windows Only)|Malware (Windows Only)]] [[Forum Response - Disable Javascript|Disable JavaScript]] [[Forum Response - Mixed Content|Mixed Content]] [[Forum Response - Choose another reader for PDF files|Choose another PDF reader]] =Mozilla account and Sync= <!-- Please place links to your Mozilla account & Firefox Sync canned responses here --> [[Forum Response - Mozilla account contact form|Mozilla account contact form]] [[Forum Response - Sync not a backup service|Sync not a backup service]] [[Forum Response - Forced Sync after a failed Sync|Forced Sync after a failed Sync]] [[Forum response - Unauthorized access to Mozilla accounts and Sync|Unauthorized access to Mozilla accounts and Sync]] =Firefox Desktop - Common troubleshooting steps= [[Forum Response - Starting Firefox in Safe Mode|Start Firefox in Troubleshoot Mode]] [[Forum Response - Disable hardware acceleration|Disable hardware acceleration in Firefox]] [[Forum Response - Get troubleshooting information|Get troubleshooting information]] [[Forum Response - Clean reinstall|Clean reinstall of Firefox]] [[Forum Response - Refresh Firefox|Refresh Firefox - reset defaults]] [[Forum Response - Troubleshooting media issue in Firefox|Troubleshooting media issue in Firefox]] =Firefox Desktop - Download, install, and update= [[Forum Response - Download, install, or update Firefox|Download, install, or update Firefox in different platforms]] [[Forum Response - Turning off auto-update|Turn off Firefox automatic update]] [[Forum Response - Websites will not load after Firefox update|Websites will not load after Firefox update]] [[Forum response - I found a fake Firefox update|I found a fake Firefox update]] =Firefox Desktop - Add-ons and themes= [[Forum response - Blocked Add-ons|Blocked Add-ons]] [[Forum Response - Uninstalling an extension|Uninstalling an extension]] [[Forum Response - Switch to previous theme|Switch to previous theme]] [[Forum response - Search and Homepage issues after Add-on break|Search and homepage issues caused by add-on issues]] [[Forum response -Settings for themes|Settings for themes]] [[Forum response - Containers add-ons may reset|Containers add-ons may reset]] [[Forum Response - Restore default search engine|Confirm default search engine (add-on prompt)]] =Firefox Desktop - Bookmarks= [[Forum response - Remove Other Bookmarks folder from the Bookmarks Toolbar|Remove Other Bookmarks folder from the Bookmarks Toolbar (Firefox 84 and above)]] [[Forum Response - Lost Bookmarks|Lost Bookmarks]] [[Forum Response - Recover bookmarks after update|Recover bookmarks and other profile data missing after update]] [[Forum response - Bookmark folders missing in Firefox Quantum|Add Bookmarks Menu toolbar icon to show missing bookmark folders]] =Firefox Desktop - Cache and Cookies= [[Forum Response - Clear cache and cookies|Clear cache and cookies]] [[Forum Response - Bypass the cache|Reload a site and bypass the cache]] =Firefox Desktop - Crashes= [[Forum Response - Firefox crashes|Firefox crashes]] [[Forum Response - Firefox crashes when you open it (Windows)|Firefox crashes when you open it (Windows)]] [[Forum Response - Firefox crashes when you open it (Mac)|Firefox crashes when you open it (Mac)]] =Firefox Desktop - Advanced Customization and Configuration= [[Forum Response - About_config|Open about_config (Firefox Configuration Editor)]] [https://support.mozilla.org/en-US/kb/forum-response-aboutconfig-warning about:config warning] [[Forum Response - userChrome.css warning|userChrome.css or userContent.css warning]] =Firefox Desktop - Hot topics= [[Forum Response - Platform version is not compatible message|Platform version is not compatible message]] [[Forum Response - Shield Study Opt in/out Option|Shield Study Opt in/out Option]] [[Forum response - Lockwise authentication|Lockwise/Firefox asks for OS login when accessing passwords]] [[Forum Response - Search study|Search study - September 2021]] [[Forum response - Download Token|Download Token]] [[Forum Response - X-Mouse Button Control in Firefox 110|X-Mouse Button Control in Firefox 110]] =Firefox Desktop - Flash Plugin= [[Forum Response - Flash End of Life|Flash End of Life]] [[Forum Response - Why you shouldn't be worried about Flash EOL|Why you shouldn't worry about Flash End of Life]] =Firefox Desktop - Printing and print preview= [[Forum Response - Check print margins|Check print margins]] [[Forum response - Print preview issue|Print preview issue in 81]] =Firefox Desktop - Search= [[Forum response - Add Yahoo Search to Firefox|Add Yahoo Search to Firefox]] [[Forum Response - Search Hijacker|Search Hijacker]] [[Forum Response - Changing the default search engine|Changing default search engine]] =Firefox Desktop - Website breakage= [[Forum response - Enhanced Tracking Protection|Turn off Enhanced Tracking Protection (ETP) for a website]] [[Forum response - Site breakage troubleshooting|Site breakage troubleshooting]] =Firefox mobile - General= [[Forum Response - Import bookmarks on Firefox mobile|Import bookmarks on Firefox mobile]] =Firefox for Android= <!-- Please place links to your Firefox for Android canned responses here --> [[Forum response - Basic Browsing Issues on Firefox for Android|Basic Browsing Issues on Firefox for Android]] [[Forum response - Firefox for Android crash report|Firefox for Android crash report]] [[Forum response - Firefox for Android homepage customization|Firefox for Android homepage customization]] [[Forum response - Add ons problems and requests on Firefox for Android|Add ons problems and requests on Firefox for Android]] [[Forum response - Feature requests on Firefox for Android|Feature requests on Firefox for Android]] =Firefox for iOS= <!-- Please place links to your Firefox for iOS canned responses here --> [[Forum response - Firefox for iOS customize homepage|Customize Firefox for iOS homepage]] [[Forum response - Firefox for iOS add-ons support|Firefox for iOS add-ons support]] [[Forum response - Firefox for iOS sponsored content|Sponsored content on Firefox for iOS]] [[Forum response - Firefox for iOS adblock|Adblock on Firefox for iOS]] [[Forum response - Firefox for iOS crash report|Firefox for iOS crash report]] =Firefox Focus= <!-- Please place links to your Firefox Focus canned responses here --> [[Forum response - Firefox Focus basic browsing|Firefox Focus basic browsing]] =Orbit= [[Forum Response - Orbit (beta)|Orbit (beta)]] =Thunderbird= [[Forum Response - Clean Reinstall (Thunderbird)|Clean Reinstall (Thunderbird)]] [[Forum Response - Troubleshooting Thunderbird using Safe Mode|Troubleshooting Thunderbird using Safe Mode]] [[Forum Response - Asking for Troubleshooting Information (Thunderbird)|Asking for Troubleshooting Information (Thunderbird)]] [[Forum Response - Missing Email|Missing email (Thunderbird)]] <!-- This Thunderbird response was listed in error under the Firefox Add-ons section and was removed. Is it still accurate and needed for Thunderbird? [[Forum Response - Installing an extension|Installing an extension]] --> =Decommissioned products= ==Pocket, Fakespot, and Review Checker== [[Forum Response - Pocket decommission|Pocket decommission]] [[Forum Response - Fakespot decommission|Fakespot decommission]] [[Forum Response - Review Checker decommission|Review Checker decommission]] ==Firefox Private Network== [[Forum response - Firefox Private Network end of support|Firefox Private Network end of support]] ==Firefox Lite== [[Forum response - Firefox Lite end of support|Firefox Lite end of support]] ==Firefox for Amazon== [[Forum response - Firefox for Amazon end of support|Firefox for Amazon end of support]] ==Firefox Better Web== [[Forum response - Firefox Better Web with Scroll|Firefox Better Web with Scroll]] ==Firefox Send and Firefox Notes== [[Forum response - Firefox Send and Firefox Notes Decommission|Firefox Send and Firefox Notes Decommission]] ==Hubs== [[Forum response - End of support for Mozilla Hubs|End of support for Mozilla Hubs]] <!-- Obsolete content parking lot == General == [[Forum Response - What does the "i" in the address bar mean?|I-icon in address bar]] [[Forum response - 64 bit Firefox on Windows|64 bit Firefox on Windows]] [[Forum response - Monitor test|Firefox Monitor test]] == Firefox Proton Major Release 1 (MR1) == [[Forum Response - Take a screenshot in Firefox 88|Take a screenshot in Firefox 88]] [[Forum Response - View Page Info|View Page Info]] [[Forum Response - View Image Info|View Image Info]] [[Forum Response - Where to find synced tab|Where to find synced tab]] [[Forum Response - Proton dislike|Proton dislike]] [[Forum Response - Items removal from the hamburger menu|Items removal from the hamburger menu]] [[Forum Response - Compact density workaround|Compact density workaround]] [[Forum Response - Library menu removal|Library menu removal]] [[Forum Response - Meatball menu removal|Page actions (3-dot "Meatball") menu removal]] [[Forum Response - New tab design|New tab design]] [[Forum Response - Request to downgrade or disable Proton changes|Request to downgrade or disable Proton changes]] == Hot Topics == [[Forum response - DRM Video Playback Issues on Windows ARM Devices|DRM Video Playback Issues on Windows ARM Devices]] [[Forum Response - Widevine CDM issue|Widevine CDM issue on Firefox 87 and below]] [[Forum response - Estonian ID card system broken|Estonian ID card system broken]] [[Forum response - Quantum Default Homepage|Quantum Default Homepage]] [[Forum Response - Quantum's New Look, Where can I find ...|Quantum's New Look, Where can I find ...]] == Flash Plugin== [[Forum Response - Flash problems|Flash problems]] [[Forum Response - Disable hardware acceleration in Flash Player|Disable hardware acceleration in Flash]] =Firefox for Android= [[Forum Response - Android Turn on Family Friendly Browsing|Turn on Family Friendly Browsing (Android)]] [[Forum Response Android - Clear Cache and Cookies|Clear cache and cookies (Android)]] [[Forum Response Android - Add Quit back|Add Quit back (Android)]] [[Forum Response Android - No Firefox for Symbian, Windows Phone, etc|No Firefox for Symbian, Windows Phone, etc. (Android)]] =Firefox for iOS= "visit this page" link https://fxos-ios-browser.ideas.aha.io/ideas/new isn't working. [[Forum response - feature requests for firefox for ios|Feature requests for Firefox for iOS]] [[Forum response - Missing bookmark star on iOS|Missing bookmark star on iOS]] = Firefox Private Network (Secure Proxy)= [[Forum response - Firefox Private Network feedback|Report issues/feedback]] [[Forum response - Can I use Private Network when I travel?|Using Private Network while traveling]] [[Forum response - Does Firefox Private Network work on my phone, tablet, or other devices?|Compatible devices]] [[Forum response - Is it safer to shop or log in to my bank on public Wi-Fi if I have Firefox Private Network?|Is it safe to shop or bank online with Private Network?]] [[Forum response - Is Firefox Private Network free?|Is Private Network free?]] [[Forum response - How is Private Network different than private browsing or Incognito mode?|How is Private Network different from incognito mode or private browsing?]] [[Forum response - How is Firefox Private Network different than a VPN?|How is Private Network different from a VPN?]] [[Forum response - What does Firefox Private Network protect me against?|What does Private Network protect me against?]] [[Forum response - Will I have to pay for Firefox Private Network?|Will I have to pay for Firefox Private Network?]] [[Forum response - Firefox Private Network for mobile|Will Firefox Private Network be available on mobile?]] = Mozilla account and Sync= [[Forum Response - Firefox Sync Verification Email FAQs|Firefox Account sign-in and Sync Verification Email FAQs]] ==Firefox Preview / Mozilla Firefox Browser== [[Forum response - Firefox Preview name change|Firefox Preview appears as Mozilla Firefox Browser]] =Hubs= [[Forum response - room capacity Hubs|Room capacity]] [[Forum response - How long will a Hubs room stay open?|Room duration]] [[Forum response - sharing video and presentations in hubs|Videos and presentations in Hubs]] [[Forum response - saving a chat|Saving a Hubs chat]] [[Forum response - where can I use Hubs?|Hubs compatibility]] [[Forum response - disappearing lines Hubs|Disappearing lines in Hubs]] [[Forum response - custom scenes and avatars|Custom scenes, avatars and developer info]] [[Forum response - audio/video problems in Hubs|Connection, audio and video issues]] -->

Forum information and requests

Off topic and unrelated question

Unsupported language in the English AAQ

Incomplete question

Question with lack of detail

Volunteers (and how to submit feedback)

Question posted in the wrong product

Duplicate question

Problem Resolved

Lack of user response

Create A New Thread

Create a screenshot

Premium product redirect

Premium product redirect

Firefox - Trending feedback

Additional language request for the Firefox translation feature

Firefox - Common issues

Website asks to enable Javascipt

Zoom feature

Missing toolbar and customizing Firefox

Malware (Windows Only)

Disable JavaScript

Mixed Content

Choose another PDF reader

Mozilla account and Sync

Mozilla account contact form

Sync not a backup service

Forced Sync after a failed Sync

Unauthorized access to Mozilla accounts and Sync

Firefox Desktop - Common troubleshooting steps

Start Firefox in Troubleshoot Mode

Disable hardware acceleration in Firefox

Get troubleshooting information

Clean reinstall of Firefox

Refresh Firefox - reset defaults

Troubleshooting media issue in Firefox

Firefox Desktop - Download, install, and update

Download, install, or update Firefox in different platforms

Turn off Firefox automatic update

Websites will not load after Firefox update

I found a fake Firefox update

Firefox Desktop - Add-ons and themes

Blocked Add-ons

Uninstalling an extension

Switch to previous theme

Search and homepage issues caused by add-on issues

Settings for themes

Containers add-ons may reset

Confirm default search engine (add-on prompt)

Firefox Desktop - Bookmarks

Remove Other Bookmarks folder from the Bookmarks Toolbar (Firefox 84 and above)

Lost Bookmarks

Recover bookmarks and other profile data missing after update

Add Bookmarks Menu toolbar icon to show missing bookmark folders

Firefox Desktop - Cache and Cookies

Clear cache and cookies

Reload a site and bypass the cache

Firefox Desktop - Crashes

Firefox crashes

Firefox crashes when you open it (Windows)

Firefox crashes when you open it (Mac)

Firefox Desktop - Advanced Customization and Configuration

Open about_config (Firefox Configuration Editor)

about:config warning

userChrome.css or userContent.css warning

Firefox Desktop - Hot topics

Platform version is not compatible message

Shield Study Opt in/out Option

Lockwise/Firefox asks for OS login when accessing passwords

Search study - September 2021

Download Token

X-Mouse Button Control in Firefox 110

Firefox Desktop - Flash Plugin

Flash End of Life

Why you shouldn't worry about Flash End of Life

Firefox Desktop - Printing and print preview

Check print margins

Print preview issue in 81

Firefox Desktop - Search

Add Yahoo Search to Firefox

Search Hijacker

Changing default search engine

Firefox Desktop - Website breakage

Turn off Enhanced Tracking Protection (ETP) for a website

Site breakage troubleshooting

Firefox mobile - General

Import bookmarks on Firefox mobile

Firefox for Android

Basic Browsing Issues on Firefox for Android

Firefox for Android crash report

Firefox for Android homepage customization

Add ons problems and requests on Firefox for Android

Feature requests on Firefox for Android

Firefox for iOS

Customize Firefox for iOS homepage

Firefox for iOS add-ons support

Sponsored content on Firefox for iOS

Adblock on Firefox for iOS

Firefox for iOS crash report

Firefox Focus

Firefox Focus basic browsing

Orbit

Orbit (beta)

Thunderbird

Clean Reinstall (Thunderbird)

Troubleshooting Thunderbird using Safe Mode

Asking for Troubleshooting Information (Thunderbird)

Missing email (Thunderbird)

Decommissioned products

Pocket, Fakespot, and Review Checker

Pocket decommission

Fakespot decommission

Review Checker decommission

Firefox Private Network

Firefox Private Network end of support

Firefox Lite

Firefox Lite end of support

Firefox for Amazon

Firefox for Amazon end of support

Firefox Better Web

Firefox Better Web with Scroll

Firefox Send and Firefox Notes

Firefox Send and Firefox Notes Decommission

Hubs

End of support for Mozilla Hubs