We've renamed many Firefox support articles. For example, [https://support.mozilla.org/en-US/kb/Safe%20Mode Safe Mode] to [[Troubleshoot Firefox issues using Safe Mode]].
I think we should rename Thunderbird articles, too. For example:
*[[Safe Mode TB]] to '''Troubleshoot Thunderbird issues using Safe Mode'''
*[[Profiles TB]] to '''Profiles - Where Thunderbird stores your messages, addresses and other user data''' <sub>corrected</sub>
*[[Blocking a sender]] to '''Block someone from sending emails to you'''
*etc.
I agree, IIRC I started a more general thread about that last year.
-------
update
Do Thunderbird / Firefox aticles need renaming for disambiguation ?
https://support.mozilla.org/en-US/forums/knowledge-base-articles/710016
I don't see a problem with changing the titles now. Would any of you like to organize/lead this effort? I won't be able to get involved much with this project this month, but I'm always available for questions/advice.
I don't see a problem with changing the titles now. Would any of you like to organize/lead this effort? I won't be able to get involved much with this project this month, but I'm always available for questions/advice.
<snip>
There's some low hanging fruit here, because many of the articles are Thunderbird versions of Firefox articles.
"Updating Firefox" was renamed to "Update Firefox to the latest version", so we could rename "Update Thunderbird to the latest version" to "Update Thunderbird to the latest version"
"Profiles" was renamed to "Profiles - Where Firefox stores your bookmarks, passwords and other user data", so we could rename "Profiles - Where Thunderbird stores your messages and other user data" (eww) to "Profiles - Where Thunderbird stores your messages, addresses and other user data"
"How do I customize the toolbars?" was renamed to "Customize Firefox controls, buttons and toolbars", so we could rename "How to Customize Toolbars" to "Customize Thunderbird controls, buttons and toolbars"
"Safe mode" was renamed to "Troubleshoot Firefox issues using Safe Mode", so we could rename "Troubleshoot Mode Thunderbird" (another eww) to "Troubleshoot Thunderbird issues using Safe Mode"
<snip>
Yes, we might need to rename and fine tune some of the articles. I don't know how many there are yet, but I will work closely with Roland in Q2 on a content audit.
More updates soon.
That was last year. I wonder ... was there ever a content audit of Thunderbird articles?
It could get messy discussing all of the possible TB articles to be renamed in one discussion thread. Instead of one big project, a better another option might be to start a discussion thread in each of the individual KB article discussion forums with the proposed new title(s) and a link to this thread for the background....and do a few articles at a time, such as when they come up for review.
''Marko [[#post-64419|said]]''
<blockquote>
I think we should choose the new titles here. Then, someone with reviewer privilegies will change them.
</blockquote>
This is copied from [/forums/knowledge-base-articles/710328]
''Chris Ilias said'' on May 25, 2014 (I linkified the article titles)
<blockquote><snip>
There's some low hanging fruit here, because many of the articles are Thunderbird versions of Firefox articles.
* "'''Updating Firefox'''" was renamed to "'''Update Firefox to the latest version'''", so we could rename "'''[[Updating Thunderbird]]'''" to "'''Update Thunderbird to the latest version'''"
* "'''Profiles'''" was renamed to "'''Profiles - Where Firefox stores your bookmarks, passwords and other user data'''", so we could rename "'''[[Profiles TB]]'''" (eww) to "'''Profiles - Where Thunderbird stores your messages, addresses and other user data'''"
* "'''How do I customize the toolbars?'''" was renamed to "'''Customize Firefox controls, buttons and toolbars'''", so we could rename "'''[[How to Customize Toolbars]]'''" to "'''Customize Thunderbird controls, buttons and toolbars'''"
* "'''Safe mode'''" was renamed to "'''Troubleshoot Firefox issues using Safe Mode'''", so we could rename "'''[[Safe Mode TB]]'''" (another eww) to "'''Troubleshoot Thunderbird issues using Safe Mode'''"
</blockquote>
Another TB article that could use renaming, '''[[Using Multiple Profiles]]''' was mentioned by John99 in [/forums/knowledge-base-articles/710016], as causing confusion in the forum "insert a link" tool. It could be renamed to <s>Using</s> '''Use multiple profiles in Thunderbird''' or, since the content is similar to [[Use the Profile Manager to create and remove Firefox profiles]], to '''Use the Profile Manager to create and remove Thunderbird profiles'''
in [/forums/knowledge-base-articles/710016], ''Joni said'' on March 7, 2014
<blockquote> <snip>
Yes, we might need to rename and fine tune some of the articles. I don't know how many there are yet, but I will work closely with Roland in Q2 on a content audit.
More updates soon.
</blockquote>
That was last year. I wonder ... was there ever a content audit of Thunderbird articles?
It could get messy discussing all of the possible TB articles to be renamed in one discussion thread. Instead of one big project, <s>a better</s><sub> another</sub> option might be to start a discussion thread in each of the individual KB article discussion forums with the proposed new title(s) and a link to this thread for the background.<sub>...and do a few articles at a time, such as when they come up for review.</sub>
I think we should rename Thunderbird articles, too. For example: <snip>
Blocking a sender to Block someone from sending emails to you
I looked at the article and, since it involves Thunderbird and message filters, I think a better title would be: Create message filters for Thunderbird to block unwanted emails
P.S. Here are the Thunderbird articles that we said need renaming, so far. Discussion threads in the individual kbforums on renaming the articles either already existed or I started one and added the proposed new titles:
How to Customize ToolbarsCustomize Thunderbird controls, buttons and toolbarsUpdate Thunderbird to the latest versionUpdate Thunderbird to the latest versionBlocking a sender ??? Block someone from sending emails to you OR Create message filters for Thunderbird to block unwanted emailsProfiles - Where Thunderbird stores your messages and other user dataProfiles - Where Thunderbird stores your messages, addresses and other user dataTroubleshoot Mode ThunderbirdTroubleshoot Thunderbird issues using Safe ModeUse multiple profiles in Thunderbird ??? Use multiple profiles in Thunderbird OR
Use the Profile Manager to create and remove Thunderbird profiles
''Marko [[#post-64412|said]]''
<blockquote>
I think we should rename Thunderbird articles, too. For example: <snip>
[[Blocking a sender]] to '''Block someone from sending emails to you'''
</blockquote>
I looked at the article and, since it involves Thunderbird and message filters, I think a better title would be: '''Create message filters for Thunderbird to block unwanted emails'''
-----
'''P.S.''' Here are the Thunderbird articles that we said need renaming, so far. Discussion threads in the individual kbforums on renaming the articles either already existed or I started one and added the proposed new titles:
[[How to Customize Toolbars]] '''Customize Thunderbird controls, buttons and toolbars'''
[[Updating Thunderbird]] '''Update Thunderbird to the latest version'''
[[Blocking a sender]] ??? '''Block someone from sending emails to you''' OR '''Create message filters for Thunderbird to block unwanted emails'''
[[Profiles TB]] '''Profiles - Where Thunderbird stores your messages, addresses and other user data'''
[[Safe Mode TB]] '''Troubleshoot Thunderbird issues using Safe Mode'''
[[Using Multiple Profiles]] ??? '''Use multiple profiles in Thunderbird''' OR
'''Use the Profile Manager to create and remove Thunderbird profiles'''
BTW: there are many unreviewed revisions of TB articles. Someone should approve them.
Update: corrected 2 suggestions.
Another articles that would need renaming:
*'''[[Master Password]]''' (my suggestion: Use a Master Password to protect logins and passwords stored in Thunderbird)
*'''[[Keyboard Shortcuts TB]]''' (my suggestion: Keyboard shortcuts - Perform common Thunderbird tasks quickly)
*'''[[Rebuilding the Global Database]]''' (my suggestion: Rebuild the Global Database to fix Thunderbird search problems)
*'''[[Global Search]]''' (my suggestion: Global Search - search all messages in Thunderbird)
*'''[[Config Editor]]''' (my suggestion: Thunderbird Config Editor - change advanced settings in Thunderbird)
*'''[[Keyboard Shortcuts for Searching]]''' (I think it should redirect to the [https://support.mozilla.org/en-US/kb/keyboard-shortcuts#w_search-and-filter-functions Keyboard Shortcuts] article)
*'''[[Archived Messages]]'''
*'''[[Ignoring threads]]'''
*'''[[Signatures]]'''
*'''[[Compacting folders]]'''
*'''[[Add Security Exception]]'''
*...
BTW: there are many unreviewed revisions of TB articles. Someone should approve them.
<hr>
<sub>Update: corrected 2 suggestions.</sub>
To do this systematically, we could go through the top articles for Thunderbird, post them here, and ask for suggestions. When suggesting a new name, I think it should preferably include "Thunderbird" in the title.
To do this systematically, we could go through the top articles for Thunderbird, post them here, and ask for suggestions. When suggesting a new name, I think it should preferably include "Thunderbird" in the title.
Here are the current top 70 Thunderbird articles by total visits in the last 30 days, from [/en-US/contributors/most-visited?product=thunderbird]
#[[Filelink for Large Attachments]]
#[[Moving Thunderbird Data to a New Computer]]
#[[Profiles TB]]
#[[Ignoring threads]]
#[[Thunderbird and Gmail]]
#[[Signatures]]
#[[Remote Content in Messages]]
#[[Manual Account Configuration]]
#[[Using Lightning with Google Calendar]]
#[[Cannot Send Messages]]
#[[Switching to Thunderbird]]
#[[Using Multiple Profiles]]
#[[Automatic Account Configuration]]
#[[Installing Thunderbird on Linux]]
#[[Organize Your Messages by Using Filters]]
#[[IMAP Synchronization]]
#[[New Email Address]]
#[[Cannot receive messages]]
#[[What is the winmail.dat attachment?]]
#[[Installing Thunderbird on Windows]]
#[[Digitally Signing and Encrypting Messages]]
#[[Thunderbird and Junk / Spam Messages]]
#[[Keyboard Shortcuts TB]]
#[[Addressing an Email]]
#[[Master Password]]
#[[Thunderbird and Hotmail]]
#[[Archived Messages]]
#[[Sending and Receiving Messages on Thunderbird]]
#[[Hyperlinks in Messages Not Working]]
#[[Blocking a sender]]
#[[Updating Thunderbird]]
#[[Installing Lightning into Thunderbird]]
#[[Rebuilding the Global Database]]
#[[Switch from POP to IMAP account]]
#[[How can I send a large attachment?]]
#[[Installing Thunderbird on Mac]]
#[[Display the Thunderbird menus and toolbar]]
#[[Add Security Exception]]
#[[Configuration Options for Folders]]
#[[Using the Lightning Calendar Add-on]]
#[[FAQ Thunderbird and Windows 7]]
#[[Installing Thunderbird]]
#[[Avoiding Quota Limits on Mail Servers]]
#[[Safe Mode TB]]
#[[Vacation Response]]
#[[FAQ Changing IMAP to POP]]
#[[Add-Ons and Extensions FAQ]]
#[[Thunderbird and Windows 8]]
#[[Keyboard Shortcuts for Searching]]
#[[Compacting folders]]
#[[Instant Messaging and Chat]]
#[[Why has my "Send" button been replaced with "Send Later"]]
#[[How to Customize Toolbars]]
#[[How to create and use Mailing Lists]]
#[[Global Search]]
#[[Make Thunderbird the Default Mail Client]]
#[[Customizing the Start Page]]
#[[ISP Configuration Settings]]
#[[Cannot delete messages]]
#[[Configuration Options for Downloading Messages]]
#[[Configuration Options for Viewing Messages]]
#[[Calendar (Lightning and Sunbird) FAQ]]
#[[Reply Above or Below Quoted Text]]
#[[Thunderbird and Yahoo]]
#[[Config Editor]]
#[[Quick Filter Toolbar]]
#[[How to Use Attachments]]
#[[Thunderbird Software Update Failed]]
#[[Open Search]]
#[[Configuring Lightning]]
(A number of these have revisions pending)
33. Rebuilding the Global DatabaseRebuild the Global Database to fix Thunderbird search problemsOR (my suggestion) Rebuild the Global Database to re-index Thunderbird mail messages and address book cards
Updated based on 2 corrected suggestions. I also removed my suggestion for one article.
Here are the suggestions for new TB article titles so far, ranked by "[/en-US/contributors/most-visited?product=thunderbird most visited]" number:
3. [[Profiles TB]] '''Profiles - Where Thunderbird stores your messages, addresses and other user data'''
12. [[Using Multiple Profiles]] '''Use multiple profiles in Thunderbird''' OR
'''Use the Profile Manager to create and remove Thunderbird profiles'''
23. [[Keyboard Shortcuts TB]] '''Keyboard shortcuts - Perform common Thunderbird tasks quickly'''
25. [[Master Password]] '''Use a Master Password to protect logins and passwords stored in Thunderbird'''
30. [[Blocking a sender]] '''Block someone from sending emails to you''' OR
'''Create message filters for Thunderbird to block unwanted emails'''
31. [[Updating Thunderbird]] '''Update Thunderbird to the latest version'''
33. [[Rebuilding the Global Database]] '''Rebuild the Global Database to fix Thunderbird search problems''' <sub><s>OR (my suggestion) '''Rebuild the Global Database to re-index Thunderbird mail messages and address book cards'''</s></sub>
44. [[Safe Mode TB]] '''Troubleshoot Thunderbird issues using Safe Mode'''
53. [[How to Customize Toolbars]] '''Customize Thunderbird controls, buttons and toolbars'''
55. [[Global Search]] '''Global Search - search all messages in Thunderbird'''
65. [[Config Editor]] '''Thunderbird Config Editor - change advanced settings in Thunderbird'''
<sub>Updated based on 2 corrected suggestions. I also removed my suggestion for one article.</sub>
Do we have to wait someone contributor/reviewer or a moderator from Thunderbird to start renaming the articles ?
If all agree, i think we can rename and approve the changes. :-)
thanks
Hello to all.
Do we have to wait someone contributor/reviewer or a moderator from Thunderbird to start renaming the articles ?
If all agree, i think we can rename and approve the changes. :-)
thanks
Do we have to wait someone contributor/reviewer or a moderator from Thunderbird to start renaming the articles ?
If all agree, i think we can rename and approve the changes. :-)
I posted a link to this thread in /forums/contributors/711131 as well as in the individual kbforums for the Thunderbird articles where we have proposed a new name. Hopefully interested Thunderbird contributors will add their input.
My practice has been to wait a short time after posting a suggested new name in the individual kbforum for that article before making the change, in case there are any objections or other suggestions.
''ideato [[#post-64446|said]]''
<blockquote>
Do we have to wait someone contributor/reviewer or a moderator from Thunderbird to start renaming the articles ?
If all agree, i think we can rename and approve the changes. :-)
</blockquote>
I posted a link to this thread in [/forums/contributors/711131] as well as in the individual kbforums for the Thunderbird articles where we have proposed a new name. Hopefully interested Thunderbird contributors will add their input.
My personal opinion is that ANY reviewer can change an article title or slug. Some guidelines are in [[How to write Knowledge Base articles]] under [/kb/how-to-write-knowledge-base-articles#w_pick-a-good-title Pick a good title].
My practice has been to wait a short time after posting a suggested new name in the individual kbforum for that article before making the change, in case there are any objections or other suggestions.
There is a pending name change suggestion to Quick Filter bar for this one (which was probably never noticed by anyone, like the update request).
''AliceWyman [[#post-64428|said]]''
<blockquote>66. [[Quick Filter Toolbar]]
</blockquote>
There is a [https://support.mozilla.org/en-US/kb/quick-filter-toolbar/discuss/ pending] name change suggestion to Quick Filter bar for this one (which was probably never noticed by anyone, like the update request).
Avoid adding product names like "Firefox", "Firefox OS" and "Thunderbird". They are automatically added to the title, so consider them in your character limit.
Do we need to backtrack on this see
* ''Writing titles for SEO'' [/forums/knowledge-base-articles/711145]
=== Avoid adding product names like "Firefox", "Firefox OS" and "Thunderbird". They are automatically added to the title, so consider them in your character limit.===
Avoid adding product names like "Firefox", "Firefox OS" and "Thunderbird". They are automatically added to the title, so consider them in your character limit.
12. Use multiple profiles in ThunderbirdUse the Profile Manager to create and remove Thunderbird profiles (do you think we should remove product name here?)
44. Troubleshoot Mode ThunderbirdTroubleshoot Thunderbird issues using Safe Mode (do you think we should remove product name here?)
53. How to Customize ToolbarsCustomize Thunderbird controls, buttons and toolbars (do you think we should remove product name here?)
55. Global SearchGlobal Search - search all messagesin Thunderbird
65. Config EditorThunderbirdConfig Editor - change advanced settings in Thunderbird
What do you think?
''John99 [[#post-64510|said]]''
<blockquote>
Avoid adding product names like "Firefox", "Firefox OS" and "Thunderbird". They are automatically added to the title, so consider them in your character limit.
</blockquote>
Here are our sugestions, again:
3. [[Profiles TB]] '''Profiles - Where Thunderbird stores your messages, addresses and other user data''' (I think it's better not to remove the product name here)
12. [[Using Multiple Profiles]] '''Use the Profile Manager to create and remove Thunderbird profiles''' (do you think we should remove product name here?)
23. [[Keyboard Shortcuts TB]] '''Keyboard shortcuts - Perform common Thunderbird tasks quickly''' (do you think we should remove product name here?)
25. [[Master Password]] '''Use a Master Password to protect logins and passwords''' <del>stored in Thunderbird</del>
30. [[Blocking a sender]] '''Block someone from sending emails to you''' OR
'''Create message filters''' <del>for Thunderbird</del> '''to block unwanted emails'''
31. [[Updating Thunderbird]] '''Update Thunderbird to the latest version''' (I think it's better not to remove the product name here)
33. [[Rebuilding the Global Database]] '''Rebuild the Global Database to fix''' <del>Thunderbird</del> '''search problems'''
44. [[Safe Mode TB]] '''Troubleshoot Thunderbird issues using Safe Mode''' (do you think we should remove product name here?)
53. [[How to Customize Toolbars]] '''Customize Thunderbird controls, buttons and toolbars''' (do you think we should remove product name here?)
55. [[Global Search]] '''Global Search - search all messages''' <del>in Thunderbird</del>
65. [[Config Editor]] <del>Thunderbird</del> '''Config Editor - change advanced settings in Thunderbird'''
What do you think?
Avoid adding product names like "Firefox", "Firefox OS" and "Thunderbird". They are automatically added to the title, so consider them in your character limit.
For the record, project names ("Firefox Help - Mozilla Support", "Firefox OS Help - Mozilla Support", "Thunderbird Help - Mozilla Support") are automatically added to titles, so there's no need to write them in. We should also factor them into our character limit.
Example: http://imgur.com/b0V3MHX
I've been guilty of adding the product names myself (an old habit from my previous life in SEO). However, most search engines do recognize SUMO as an official site, so we already rank higher for branded terms like product names.
I've updated this article with this guideline: Writing guide for Knowledge Base articles
''John99 [[#post-64510|said]]''
<blockquote>
===Avoid adding product names like "Firefox", "Firefox OS" and "Thunderbird". They are automatically added to the title, so consider them in your character limit.===
</blockquote>
That excerpt is from [[How to write Knowledge Base articles]] under the "[/kb/how-to-write-knowledge-base-articles#w_pick-a-good-title Pick a good title]" section (last bullet point) that Joni just updated. This is what Joni wrote in [/forums/knowledge-base-articles/711145] Writing titles for SEO
''Joni said''
<blockquote>
For the record, project names ("Firefox Help - Mozilla Support", "Firefox OS Help - Mozilla Support", "Thunderbird Help - Mozilla Support") are automatically added to titles, so there's no need to write them in. We should also factor them into our character limit.
Example: http://imgur.com/b0V3MHX
I've been guilty of adding the product names myself (an old habit from my previous life in SEO). However, most search engines do recognize SUMO as an official site, so we already rank higher for branded terms like product names.
I've updated this article with this guideline: [[How to write Knowledge Base articles]]
</blockquote>
'''See my replies in that thread:'''
[/forums/knowledge-base-articles/711145#post-64515]
and
[/forums/knowledge-base-articles/711145#post-64524]
Avoid adding product names like "Firefox", "Firefox OS" and "Thunderbird". They are automatically added to the title, so consider them in your character limit.
''John99 [[#post-64510|said]]''
<blockquote>
====Avoid adding product names like "Firefox", "Firefox OS" and "Thunderbird". They are automatically added to the title, so consider them in your character limit.====
</blockquote>
Joni cancelled that suggestion and removed it from [[How to write Knowledge Base articles]] under the "[/kb/how-to-write-knowledge-base-articles#w_pick-a-good-title Pick a good title]" section. We should ''use our best judgement when naming articles (whatever gets the concept across in a succinct, but search-friendly way.)'' See [/forums/knowledge-base-articles/711145#post-64534]
I don't see a problem with changing the titles now. Would any of you like to organize/lead this effort? I won't be able to get involved much with this project this month, but I'm always available for questions/advice.
I'm not interested in organizing or leading this effort. Is anyone else?
I made a list of the top 70 Thunderbird KB articles (see above) so that people can decide which ones need to be renamed. I also started threads in the individual kbforums for articles where a new title has been suggested. That's as far as I want to go with this.
''Joni [[#post-64418|said]]''
<blockquote>
I don't see a problem with changing the titles now. Would any of you like to organize/lead this effort? I won't be able to get involved much with this project this month, but I'm always available for questions/advice.
</blockquote>
I'm not interested in organizing or leading this effort. Is anyone else?
I made a list of the top 70 Thunderbird KB articles ([/en-US/forums/knowledge-base-articles/711125#post-64428 see above]) so that people can decide which ones need to be renamed. I also started threads in the individual kbforums for articles where a new title has been suggested. That's as far as I want to go with this.
I should be able to and am willing to do so, unless anyone else is (maybe someone more close to or who is part of staff members?).
A few notes/questions:
1) I do think we should keep a little consistecy in using capitals after the "-" in new TB titles, which is currently not always the case in some FF articles *. I.e. when using a new "Keyboard shortcuts - Perform common Thunderbird tasks quickly" title, I think we should also use "Config Editor - Change advanced settings in Thunderbird". Unless there is a valid reason not to of course, so is there any?
2) Should the articles involved include self-approved empty edits to cause "artificial" email noticiations reflecting title changes. or will this discussion be enough?
3) This only involves the 11 articles mentioned above, right? (Or 12 with 66. included)
4) Does this "job" include changing old title links in all referring articles, or should they be left for future edits?
*How about an action to make this consistent for FF ad other product's articles?
I should be able to and am willing to do so, unless anyone else is (maybe someone more close to or who is part of staff members?).
A few notes/questions:
1) I do think we should keep a little consistecy in using capitals after the "-" in new TB titles, which is currently not always the case in some FF articles '''*'''. I.e. when using a new "Keyboard shortcuts - Perform common Thunderbird tasks quickly" title, I think we should also use "Config Editor - '''C'''hange advanced settings in Thunderbird". Unless there is a valid reason not to of course, so is there any?
2) Should the articles involved include self-approved empty edits to cause "artificial" email noticiations reflecting title changes. or will this discussion be enough?
3) This only involves the 11 articles mentioned above, right? (Or 12 with 66. included)
4) Does this "job" include changing old title links in all referring articles, or should they be left for future edits?
'''*'''How about an action to make this consistent for FF ad other product's articles?
Thank you all for pursuing this important work. And thank you tonnes for volunteering. Can someone reply to him?
Note - many thunderbird contributors don't hang in the SUMO forums - it might be near zero but I'm not sure. So I it's not suprising tonnes is the only one to reply.
I've posted about this initiative to tb-support-crew@mozilla.org to seek additional involvement. (tb-support-crew is a mailing list which encompasses Thunderbird contributors that are not just SUMO)
Thank you all for pursuing this important work. And thank you tonnes for volunteering. Can someone reply to him?
Note - many thunderbird contributors don't hang in the SUMO forums - it might be near zero but I'm not sure. So I it's not suprising tonnes is the only one to reply.
I've posted about this initiative to tb-support-crew@mozilla.org to seek additional involvement. (tb-support-crew is a mailing list which encompasses Thunderbird contributors that are not just SUMO)