Troubleshoot Mode runs Firefox with some features and customizations disabled (see below for details). If you're having a problem in Firefox that does not occur in Troubleshoot Mode, the cause of the problem is one of the disabled items.
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How to start Firefox in Troubleshoot Mode
Click the menu button , click, select and click in the Restart Firefox in Troubleshoot Mode? dialog.
You may need to specify the Firefox installation path (e.g. /usr/lib/firefox).
Troubleshoot Mode window
Choose one of these options:
- Click to start Firefox with a default theme, your extensions disabled and some other features and customizations turned off. These changes are temporary. When you leave Troubleshoot Mode and start Firefox normally, your add-ons and other settings will return to the state they were in before you entered Troubleshoot Mode.
- Click Refresh Firefox - reset add-ons and settings for more information. to restore Firefox to its factory default state while saving your essential information. These changes are permanent. Before you choose this option, see
Diagnosing problems in Troubleshoot Mode
After you start Firefox in Troubleshoot Mode, test its behavior and see if the problem goes away.
The problem happens in Troubleshoot Mode
If the problem still happens in Troubleshoot Mode, it is not being caused by an extension or theme. Other possible causes include changes made to Firefox preference settings, which are not disabled in Troubleshoot Mode. See the following articles for solutions:
- Troubleshoot and diagnose Firefox problems
- Reset Firefox preferences to troubleshoot and fix problems
The problem does not happen in Troubleshoot Mode
If the problem does not happen in Troubleshoot Mode, the most likely cause is an extension, theme or hardware acceleration. See this article for solutions:
Exiting Troubleshoot Mode
- Click the Firefox menu and select .Click the Firefox menu at the top of the screen and select .Click the Firefox menu and select .
- Start Firefox as you normally would.
What does Troubleshoot Mode disable?
- Add-ons (extensions and themes)
- Hardware acceleration and WebGL
- Window and sidebar size and position settings
- userChrome and userContent customizations
Based on information from Safe mode (mozillaZine KB)