How To Contribute

Article Visits Status
About the Knowledge Base
Changes Not Ready For Localization
Add images and screenshots to Knowledge Base articles
Updated
Adding screencasts
Changes Needed
Add-on support guidelines for contributors
Changes Not Ready For Localization
Anatomy of a Knowledge Base article
Updated
Angry User Training
Changes Needed
Answering questions on the Support Forum
Changes Needed
Article Description
Updated
Article discussion forums
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Article History
Updated
Article review and approval guidelines
Updated
Article status and change type
Changes Not Ready For Localization
[Attn Admin] How the community can reach an Admin and when you might want to
Changes Not Ready For Localization
Best practices for answering questions in the Support Forum [Edits welcome!]
Changes Needed
Best practices for creating new video tutorials
Changes Not Ready For Localization
Content community best practices for Bugzilla tickets
Updated
Contributor News & Resources
Updated
Contributor Policy - Usage of Generative AI (e.g., ChatGPT)
Changes Not Ready For Localization
Contributors guide on Firefox advanced customization with CSS
Changes Needed
Contributors Guide to Writing a Good Bug
Changes Needed
Create a new Knowledge Base article
Updated
Create or improve common forum responses
Updated
Customer Service Contributor Forum Skills
Changes Needed
Edit a Knowledge Base article
Updated
Editorial guidelines for Mozilla accounts
Updated
Escalation Guidelines
Changes Needed
Evaluating a Solution in the Forum
Changes Needed
File a bug report or feature request for Mozilla products
Review Needed
Firefox for Android (Android Studio Emulator)
Updated
Firefox for Android for Support Forum Contributors
Updated
Firefox for iOS (Xcode Simulator)
Changes Needed
Firefox Support troubleshooting guide
Changes Needed
Firefox version support policy for Knowledge Base content
Updated
Forum Moderation Guidelines
Changes Needed
Get familiar with Firefox Focus
Changes Not Ready For Localization
Get familiar with Firefox for Android
Updated
Get familiar with Firefox for iOS
Updated
Get started with Mobile Support
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Get to know Mozilla
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Helping with crashes
Changes Needed
How does support localization work?
Updated
How do I update articles after their first translation?
Updated
How to answer escalated questions
Changes Needed
How to be a Social Support Moderator
Changes Not Ready For Localization
How to be a SUMO Locale Leader
Updated
How to contribute to article localization
Updated
How to contribute to Mobile Support - Start here!
Updated
How to contribute to Social Support
Updated
How to contribute to the Knowledge Base
Updated
How to contribute to the Support Forum
Updated
How to help with non-English conversations on Mobile and Social Support
Updated
How to localize the SUMO interface
Updated
How to make screenshots
Updated
How to navigate and use the support forum platform
Changes Needed
How to obtain a shortened mzl.la link
Updated
How to participate in SUMO contributor meetings
Updated
How to translate SUMO KB articles in Bengali
Changes Not Ready For Localization
How to Translate SUMO KB Articles in Hindi
Changes Not Ready For Localization
How to use "For" tags
Changes Needed
Improve the Knowledge Base
Updated
L10N guidelines for reviewing translated articles
Updated
Localization Dashboards
Changes Not Ready For Localization
Markup chart
Updated
Markup cheat sheet
Changes Not Ready For Localization
Mobile and Social Support escalation process
Changes Not Ready For Localization
Mobile Store Support common issues
Updated
Mobile Store Support moderation guidelines
Updated
Mobile Support feedback and bug board
Changes Not Ready For Localization
Mobile Support - How to reply
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Mobile Support - How to use the tool
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Mobile Support - Tool overview
Updated
Mozilla official support channels
Review Needed
Mozilla Support rules and guidelines
Changes Needed
Participate in early testing (foxfooding)
Changes Not Ready For Localization
Practice article for SUMO localizers (localize this)
Updated
Research upcoming changes to Firefox
Updated
Social Support Common Replies
Updated
Social Support - Configure tools and workspace
Review Needed
Social Support - Contributor roles
Review Needed
Social Support - Guidelines
Review Needed
Social Support - How to use the tool
Changes Not Ready For Localization
Social Support - Responding from @FirefoxSupport
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Social Support - Tagging guidelines
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Staging Site
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SUMO Living Localization Guide
Updated
Support forum - Find support answers
Changes Not Ready For Localization
Support forum - How to escalate
Updated
Support forum - How to follow up
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Support forum - Offtopic and duplicate questions
Updated
Support forum - Post replies
Updated
Technical writing program
Changes Not Ready For Localization
Translating an article
Updated
Using Pontoon to Localize SUMO
Changes Needed
Using Templates
Updated
Using the Knowledge Base Dashboard
Updated
When and how to use keywords to improve an article's search ranking
Updated
When to respond to a controversial tweet as a Firefox Advocate
Updated
Writing guide for Knowledge Base articles
Review Needed