Improve the Knowledge Base

Thanks for helping with our Knowledge Base. For millions of people around the world, these articles are the face of Mozilla when they have a problem or question about one of our products. Improving the Knowledge Base is the way to get the biggest bang for our collective effort. A single article can quickly help tens of thousands of people each week.

Create an account and say hello

As a nonprofit, open-source project, we rely on our community of volunteers to write and maintain the majority of the articles. You don't need special permission to work on them — this is a wiki that anyone can edit. All you need is an account. (If you are already signed in to Mozilla Support, that link will redirect you to the Mozilla Support home page.)

Once you've got an account and are signed in, you can introduce yourself in the New Contributors forum and you can read discussions or bring up topics in one of the other Mozilla Support contributor forums.

You can also talk to us in the SUMO Matrix room (chat room).

Get started writing!

Are there Help topics for Mozilla products we haven't covered? You can do a Basic search or Advanced Search to find articles that already exist.

Here's the essential information that will help you edit articles or create your first article:

Help us improve existing articles

The most common thing we do in the glamorous world of Knowledge Base maintenance is to try to improve the articles we already have. If you see an article that can be improved, show the article's Editing Tools (click to expand) and click Discussion to let us know what should be fixed. You can also edit the article yourself and your proposed changes will be reviewed.

Editing tools
Here are great places to get started:
  • Need Changes list: This list can be sorted by product. Clicking on a link will open the article's History page. From there, click Article under Editing Tools to view the article, click Edit Article to update the article or click Discussion to discuss needed changes.
  • Knowledge Base Overview: This list can be sorted by product and category. It includes a "Status" column for pending reviews and a "Needs Update" column for needed changes.

Complete list of article writing documentation

If you're really interested in editing and writing documentation, here are a few resources that should help explain how we do things:

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