How to contribute to Social Support

Contributors Contributors Created: 08/31/2021 76% of users voted this helpful

Welcome and thank you for your interest to contribute to Social Support!

In this article, you will learn more about how you can help Firefox (and other Mozilla's products) users by answering to their support questions on social media, mainly, Twitter.

Social Support is a program made up of a group of diverse volunteers and staff that supports Firefox users in the social network, mainly on Twitter. The goal of the program is to advocate for the Firefox user and provide a positive and personal support experience for users reaching out directly to the Mozilla Brand.

To start, please read Social Support - Guidelines.

Complete Social Support guidelines

If you're interested in supporting Firefox users on social media (mainly, Twitter), please follow along these guidelines that will help explain how we do things:

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