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Next, make sure your plugins are all up to date. Plugin Check
Moving on, make sure that the plugin called Java(TM) Platform SE 7 U5 10.5.1.255 is Enabled. To do this, go to Tools -> Add-ons -> Plugins and make sure this is Enabled.
Hopefully this helps.
Thanks for the reply. All of the above check out and I still get the message. There are times when I click a link that I am able to open the page, but most of the time, I get the message.
No problem I try to help if I can ^.^
According to cor-el's solution: Possible solution
1. Clear the cache
2. Remove cookies
3. Close and restart Firefox
Does that help?
I did that and still no good. I keep getting the same message.
Start Firefox in Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).
- Don't make any changes on the Safe mode start window.
I went through the whole process up to resetting Firefox and the problem still exists. The next step has me resetting Firefox. I'm not sure about that, since it will remove all my extensions and I want them back without a problem. Any thoughts on this process?
You're right, resetting will remove all your extensions. It'll just be a hassle to re-install them.
Before you do that, try this:
- Type "about:config" in the awesome (URL) bar. Accept the warning.
- Type "java" in the search box.
- Make sure every Preference is set as default
Could it be something wrong there?
Modified by FireChemist
Did you check that?
I do appreciate you two helping me out.
First I disabled my Norton 360 and still got the message. Then I typed about:config on awesome url and found one that was not set to default. Here it is:
I don't know how to change it to default. I tried to double click on it and all that changed was the value from true to false. Next step?
Hm, that's strange. I have
- New -> Boolean
- Set as true
The line you asked me to recreate is there as well and has the following: status=default type= boolean value=true.
When I searched Java, the only line that was bold and was not set to default was the line as I mentioned above:
Do you think that line could be the problem? Any suggestions?
I can't say for sure. Here's what I recommend. Try toggling the state of that preference and see if it helps.
If it helps, great! If it doesn't help, I'm not sure what else to say...
But what I do know is that since toggling that preference doesn't show the Default status again, that means it's not a default firefox preference. Either yourself or an add-on created it. That means if you're ever going to reset Firefox and lose all your extensions and custom preferences, you might as well do this to remove that preference first to see if it will help.
- Right-click on that preference
- Select "Reset"
- Restart Firefox and that preference should disappear
The services.sync.prefs.sync.pref prefs are only used to specify which prefs to include in that data that is saved on the sync server when you are using sync. It doesn't have any other purpose.
I tried Toggling it and it didn't work. I reset the preference to default and it didn't work. I guess I need to right down the extensions I have, reset Firefox and lose all extensions, restart Firefox and see if the problem continues. If it occurs, then there is another area that is the cause. If it doesn't then I will add each of my extensions, one by one, restarting each time to see if the problem occurs. That way if it does, I will know which extension is causing the problem.
Cor-el, by me disabling my security software and the problem continues, then that should mean that my security software isn't what is causing the problem. So based on that, do you suggest I reset Firefox, removing all extensions and adding them one by one as I outlined above?