Fix problems with Facebook games, chat and more

This article describes how to troubleshoot problems you might encounter while using Facebook in Firefox.

Note: If you share your computer with other people and don't want them to log in to your Facebook account, read How do I share Firefox between people on a computer?
Note: If you want to prevent Facebook from tracking your browsing activity on other sites, check out Facebook Container: Prevent Facebook from tracking your visits to other websites.

Cannot load games

In order to load games on Facebook like YoVille, FarmVille, Cafe, or Fishworld, you need to set the Flash plugin to allow saving information on your computer.

  1. Right-clickHold down the Control key while you click on any Flash content and select Global Settings…. The Flash Player Settings Manager window will open.
  2. Select the Storage tab.
  3. Click Local storage settings by site. The Local Storage Settings by Site window will open.
  4. Select www.facebook.com in the list and below When the selected site wants to use local storage:, select an entry different from Block.
  5. Click Close.
  6. Dismiss the Flash Player Settings Manager window.

Cannot connect to Facebook

If you cannot connect to the Facebook website at all in Firefox:

  • Check to see if you can connect in another browser such as Internet Explorer or EdgeSafariEpiphany.
  • If you cannot connect in any browser, the Facebook site may be down.

Other Facebook problems

You can visit the Facebook Help Center or the Facebook Help Community to see if your issue is a known Facebook website problem. If you can't find a solution, follow the troubleshooting steps below.

Clear cookies and cache

Clearing your stored cookies and the Firefox cache can solve several common problems with Facebook, such as Farmville issues.

  1. Click the Library button 57 library icon , click History and select Clear Recent History….
  2. In the Time Range to clear: drop-down, select Everything.
  3. Click the arrow next to Details to display the list of items that can be cleared.
  4. Select both Cookies and Cache.
  5. Click Clear Now.
  1. Click the Library button 57 library icon , click History and select Clear Recent History….
  2. In the Time Range to clear: drop-down, select Everything.
  3. Below the drop-down menu, select both Cookies and Cache.
  4. Click Clear Now.

If you receive an error message that mentions cookies after clearing your cookies and cache:

  1. Click the menu button New Fx Menu Fx57Menu and choose Options.Preferences.
  2. Select the Privacy & Security panel and go to the Cookies and Site Data section.
    Fx60Settings-CookiesAndSiteData Fx61settings-CookiesAndSiteData
  3. Make sure Accept cookies and site data from websites (recommended) is selected.
  4. Make sure Accept third-party cookies and site data is set to Always or From Visited.
  5. Click Exceptions….
  6. Make sure facebook.com is not listed.
    • If it is listed, click on its entry, then click Remove Website.
  1. Click the menu button New Fx Menu Fx57Menu and choose Options.Preferences.
  2. Select the Privacy & Security panel and go to the Cookies and Site Data section.
    Fx63settings-AcceptCookies
  3. Make sure Accept cookies and site data is selected.
  4. Click Exceptions….
  5. Make sure facebook.com is not listed.
    • If it is listed, click on its entry, then click Remove Website.

Check if JavaScript is being blocked

You should check whether you have an extension (such as NoScript) or Internet security program (such as a firewall, antivirus, or anti-spyware program) that can block JavaScript.

Check extensions, themes, and the Flash plugin

If the steps above did not fix your problem with Facebook:

  1. Determine whether an extension or theme is causing your problem. See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems for instructions.
  2. Determine whether the Flash plugin is causing your problem. See Flash Plugin - Keep it up to date and troubleshoot problems for instructions.

Check for malware

Certain types of malicious software can cause problems with connecting to Facebook. See Troubleshoot Firefox issues caused by malware for instructions on troubleshooting malware problems with Firefox.

Changes to Facebook

Facebook is known to make changes to their system regularly. Check Facebook Developer Blog for changes that have recently been made.

// These fine people helped write this article:AliceWyman, Chris Ilias, Tonnes, Michael Verdi, scoobidiver, Swarnava Sengupta, ideato, Lan, pollti. You can help too - find out how.

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