Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

New York Times fails to work on Firefox

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by zeroknight

more options

18 July 2023 My longstanding NYTimes account started having problems with Firefox the past few days: the NYT web page loads OK on my Windows 10 notebook, but after browsing to an article or 2, I'm challenged by the usual 'I am not a robot' Capcha. When I click on the proper images, then Submit, it repeats the challenge anew, time after time. A call to the NYT webpage help line got me a person who said 'Use another browser, we're having increasing problems with Firefox.' I noted that the NYT Wirecutter and Cooking options both work OK, but she asserted those will eventually fail too, using FF I asked her to suggest the best browser, she recommended Chrome. What can be done? I've been using FF for the past 20 years and support Mozilla w regular $$. I've tried clearing the cache, allowing pop-ups for their site, and I use no Extensions or Add-ons. Help! Windows 10, latest updates, FF 115.0.2

18 July 2023 My longstanding NYTimes account started having problems with Firefox the past few days: the NYT web page loads OK on my Windows 10 notebook, but after browsing to an article or 2, I'm challenged by the usual 'I am not a robot' Capcha. When I click on the proper images, then Submit, it repeats the challenge anew, time after time. A call to the NYT webpage help line got me a person who said 'Use another browser, we're having increasing problems with Firefox.' I noted that the NYT Wirecutter and Cooking options both work OK, but she asserted those will eventually fail too, using FF I asked her to suggest the best browser, she recommended Chrome. What can be done? I've been using FF for the past 20 years and support Mozilla w regular $$. I've tried clearing the cache, allowing pop-ups for their site, and I use no Extensions or Add-ons. Help! Windows 10, latest updates, FF 115.0.2

All Replies (3)

more options

You can check for issues with Total Cookie Protection.

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages about blocked content.


You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window
more options

Firefox enters into an infinite loop with the puzzle CAPTCHA at https://nytimes.com login. Authentication is impossible. Other browsers work fine, so this is a FireFox 119.0.1 bug.

more options

Does it still happen in a new profile? An easy way to test a new profile is to install Developer Edition and see if it happens there or refresh your existing profile.