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can't access my telstra account via firefox

When I try to access my Telstra account using Firefox, either at telstra.com/myaccount or at telstra.com/paybill it brings me to the Register page where I enter my telstr… (read more)

When I try to access my Telstra account using Firefox, either at telstra.com/myaccount or at telstra.com/paybill it brings me to the Register page where I enter my telstra user name. I click Continue and land on a blank white page and that is the end of it, can't go any further.

I talked to Telstra, they told me to clean all cookies for those two sites. It didn't change anything, still get a blank page.

Then tried with Chrome, it works perfectly, I can access my account on both websites.

Telstra tells me it is a Firefox issue. It does not make any sense to me because I have used Firefox for many years, since I had Windows 98, and never had a problem.

I am using Win 10 and the latest Firefox version. This problem started 3 months ago. Before then I had no issues. I accessed my telstra account once a month to pay it. Hope you can help. Thank you, Carmen

Asked by carmen.reuter 1 hour ago

Submit button does not work

As of yesterday (as of the update???) "submit" does not work on websites, or sending a DM on Twitter. I only know of those two problems. There may be more. How do I fix i… (read more)

As of yesterday (as of the update???) "submit" does not work on websites, or sending a DM on Twitter. I only know of those two problems. There may be more. How do I fix it??? I need those things to work. Help!

Asked by TikvahCo 2 hours ago

You updated my browser and it now blocks every website I go to, even your own.

You updated my browser and now it blocks every website I go to, even your own website! I'm very pissed off!!!!! I uninstalled your browser. What is going on??????? … (read more)

You updated my browser and now it blocks every website I go to, even your own website!

I'm very pissed off!!!!!

I uninstalled your browser.

What is going on???????

Asked by bouvier01 4 hours ago

Signing into Firefox after resetting my laptop

Hi there I reset my pc I know my username and password to my login here but not letting me sign into gmail (given I might have used Firefox's password generator thingy an… (read more)

Hi there I reset my pc I know my username and password to my login here but not letting me sign into gmail (given I might have used Firefox's password generator thingy and I can't login and I've got my important websites signed into that login, thoughts on how to reset my password?. I want that one as I've spent £££ on Patreon and that and building my custom Firefox account :(

Asked by Jamie Willis 6 days ago

Last reply by Jamie Willis 7 hours ago

Opening files

For a brief period firefox was asking what I wanted to do with downloaded files. That has stopped happening. Again when opening PDF files they are automatically saved and… (read more)

For a brief period firefox was asking what I wanted to do with downloaded files. That has stopped happening. Again when opening PDF files they are automatically saved and the option to just view them has stopped. All settings are marked as described in the support section. I have always ask what to do with PDF files. When clicking on the PDF file a box opens and I have open PDF file checked. It is stilled saved in a folder. Any other suggestions?

Asked by buttonbox2018 10 hours ago

Problem accessing New York Times articles

I have a problem accessing articles in the New York Times web page. I have a Basic subscription and I am signed in. When I try to read an article, the New York Times site… (read more)

I have a problem accessing articles in the New York Times web page. I have a Basic subscription and I am signed in. When I try to read an article, the New York Times site thinks I do not have a subscription and that I have used up all my free articles. If I use the Chrome browser, it works fine, but I do not want to use Chrome. I use FireFox for all my browsing. I have deleted cache and cookies. Tried the "Private Windows" too. I have logged out and back in. I have rebooted the machine (an Alienware 17 R5) and closed and opened Firefox. The "agents" I chatted with say this is a browser problem as everything is working fine on their side and it works in Chrome. Can anyone help me out?

Mark

Asked by mstorin 1 week ago

Last reply by mstorin 10 hours ago

Problems with links not opening

Many times, I can't click on links to open them. There are times that I can use the right click and open in a new window/tab. But, many times I can't open it up. Where ca… (read more)

Many times, I can't click on links to open them. There are times that I can use the right click and open in a new window/tab. But, many times I can't open it up. Where can I find the setting to fix this problem?

Asked by klealshadow 11 hours ago

Firefox shortcut on taskbar continuously deletes itself

This has been a problem for months and its very annoying. I have my firefox shortcut pinned to my taskbar. It's a shortcut directly created from the firefox.exe file in m… (read more)

This has been a problem for months and its very annoying. I have my firefox shortcut pinned to my taskbar. It's a shortcut directly created from the firefox.exe file in my programs folder. EVery so often after I'll restart my computer my firefox icon will go blank and it you click on it it says "Can't open this item. It might have been moved, renamed, or deleted". The thing is I also have a firefox shortcut on my desktop. I use that shortcut to pin firefox to my desktop. That shortcut is always fine and this problem doesn't happen to it. Does anyone know what's going on?

I'm on Windows 10 64 bit.

Asked by mabelstwigthing 12 hours ago

Windows 11 SmarterMail

After downloading Windows 11 the scroll bar for email lists in SmarterMail no longer appears. I don't have this problem with MS Edge, but I'd like to keep using Firefox. … (read more)

After downloading Windows 11 the scroll bar for email lists in SmarterMail no longer appears. I don't have this problem with MS Edge, but I'd like to keep using Firefox.

Asked by carl38 1 day ago

Last reply by carl38 15 hours ago

120Hz not supported?

Hi there! I'm curious about what happened to the 120Hz (and above) support? Disabling addons don't seem to change anything, Edge works without a problem on the UFO test e… (read more)

Hi there!

I'm curious about what happened to the 120Hz (and above) support? Disabling addons don't seem to change anything, Edge works without a problem on the UFO test etc. but firefox seems completely broken on 105.0.1 (64-bit) for now.

Anybody else with the same experience?

Asked by Marcus 2 days ago

Last reply by Marcus 20 hours ago

FireFox screensharing/enabling camera on microsoft teams

Hello I was trying to use my microsoft teams account on firefox to attend team meeting But I couldn't enable my camera or share screen on latest firefox version when I at… (read more)

Hello

I was trying to use my microsoft teams account on firefox to attend team meeting

But I couldn't enable my camera or share screen on latest firefox version when I attend microsoft teams meeting

Do we have any solution to share my screen or enable camera on firefox?

Which release version do we have this option?

Please give me some suggestions. Thanks

Asked by osiazeiebierin 1 day ago

Videos Do Not Play After Update

I updated my Firefox today and now videos do not play. I had this problem back in April after an update and I spent weeks troubleshooting it. Eventually I got it to work … (read more)

I updated my Firefox today and now videos do not play.

I had this problem back in April after an update and I spent weeks troubleshooting it. Eventually I got it to work after trying all of the following (then, and again now):

Things I've Tried: 1.) Clearing data (cache and cookies) 2.) Turning off "Strict Mode" 3.) Running CCleaner 4.) Disabling/enabling HW acceleration 5.) Checking that the DRM box is checked (and trying it without it checked) 6.) Refreshing Firefox 7.) Uninstalling/Reinstalling 8.) Updating my Windows install 9.) Updating drivers 10.) Disabling all Firefox extensions 11.) Running without extensions 12.) Running in Firefox Troubleshooting Mode 13.) Running Windows in Safe Mode with Networking 14.) Running a fresh install of Firefox without signing in after deleting all traces of Firefox from my PC (including Program Data folders, registry entries, etc.)

What finally worked back in April was to dive into "about:config" and change "media.rdd-processenable" to "false".

That fix does not work this time around.

In the meantime I've been using Brave and having no issues. I've tried video playback in Chrome, Opera, and Edge on this computer with no issues. This playback problem is exclusive to Firefox.

Video playback still works just fine on my 4 home PCs running Windows 10 and Pop_OS (3 self-built, one Asus laptop) using this same build of Firefox.

Other/Rant: I suspect this is a Firefox/Windows 11 problem. Most likely this is not something I can fix myself, but it's incredibly frustrating since I'm buried deep in the Mozilla ecosystem and use it for work. I'd prefer not to have to swap between browsers just so I can watch videos; too many windows open on this tiny work laptop isn't fun to juggle. Basic video playback is the #1 thing I use my web browser for at both work and home so it'd be nice if this irritating, months-long, unacceptable issue were resolved. A modern browser that has video playback issues? What good is it then? What's most irritating is that it seems I'm the one of a very small number of users with this issue, since I see very little posted about it online.

I've been a Firefox user primarily for almost half a decade now - moved over from Chrome for privacy issues. Never had a problem until 4/22 of this year and considering it's still an issue 3 months later... it has me re-evaluating the reliability and my commitment to an otherwise amazing browser.

Asked by Exare 2 months ago

Last reply by Exare 1 day ago

printing on firefox trouble

hi, when i;m tring to print a shipping label which only take 1 piece of A4 paper, it need 2 paper with 1 is a blank paper with smile icon on the bottom, it make a big hea… (read more)

hi, when i;m tring to print a shipping label which only take 1 piece of A4 paper, it need 2 paper with 1 is a blank paper with smile icon on the bottom, it make a big header on the top, a smile icon on the bottom which goes print with it. if i tried on other web browser its normal. only in firefox. can some one help

i already tried for help - more troubleshoot- clear printing .. still its the same result

Asked by michaels.widjaja 1 day ago

Sending Compressed Request from Browser to API server

Hi developers, I wanted to send compressed requests (i.e raw JSON to Gzip) from firefox browser to API server which can understand both compressed and un-compressed reque… (read more)

Hi developers, I wanted to send compressed requests (i.e raw JSON to Gzip) from firefox browser to API server which can understand both compressed and un-compressed requests. For same, I am setting up content-encoding header as gzip, will the browser automatically compress the raw requests just by adding the content-encoding request header or do I need to manually compress the requests using some code snippet ?

Asked by rajput4u4ver 2 days ago

Firefox no se abre tras la ultima actualización y necesito renovar certificado

Buenos días. Firefox no se abre tras la ultima actualización. Tengo un certificado instalado a punto de caducar y quería renovarlo pero como no puedo abrir Firefox me es … (read more)

Buenos días. Firefox no se abre tras la ultima actualización. Tengo un certificado instalado a punto de caducar y quería renovarlo pero como no puedo abrir Firefox me es imposible acceder a él. Le agradecería alguna solución. En caso negativo, quisiera saber si hubiera alguna forma para exportarlo a Chrome. Me temo que lo voy a perder si me caduca. Gracias

Asked by adela.erosa55 2 days ago