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i have a charge of $4.99 a month and want to cancel that subscription. How do I do that?
Modified by innerpathfoundation
All Replies (4)
The desktop Firefox from Windows, macOS, and Linux from https://www.mozilla.org/firefox/all/#product-desktop-release is 100% free to download and use. You posted this thread in the (desktop) Firefox section and not the Mozilla VPN section.
The $4.99/month sounds like you paid for a 12-month plan of Mozilla VPN https://www.mozilla.org/products/vpn/
from above VPN link:
What is Mozilla VPN’s refund policy? The first time you subscribe to Mozilla VPN through Mozilla’s website, if you cancel your account within the first 30 days, you may request a refund and Mozilla will refund your first subscription term. If you purchase your subscription through in-app purchase from the Apple App Store or the Google Play Store, your payment is subject to the terms and conditions of the App Store. You must direct any billing and refund inquiries for such purchases to Apple or Google, as appropriate.
Otherwise if you need more help, the Mozilla VPN product is one of Mozilla's premium products. In order to get premium support from a dedicated agent, please use https://support.mozilla.org/en-US/questions/new/firefox-private-network-vpn/form to submit your question.
Want to cancel subscription as of this daate