This article explains what to do if you have been locked out of your Firefox Account two-step authentication login.
- If you received a message that your Firefox Account was locked because a confirmation email was returned, see the I'm having problems confirming my Firefox Account article instead.
Two-step authentication adds extra security to your Firefox account by making it harder for someone else to log in to your account. If you’ve gotten locked out of your two-step authentication login, you can use a recovery code to securely regain access to your account. Alternatively, if you have a device still signed in to your account, you can use that device to disable two-factor authentication so you can log in to your account without two-factor authentication.
Table of Contents
- 1 I have my two-step authentication device
- 2 I lost my two-step authentication device but I have another logged-in device.
- 3 I lost my two-step authentication device but I have a recovery code.
- 4 I lost my two-step authentication device, can’t find recovery codes and don’t have a logged-in device.
- 5 I lost my two-step authentication device, can’t find recovery codes and don’t have a logged-in device. Can I request to delete my Firefox Account?
I have my two-step authentication device
- Go to https://accounts.firefox.com and login.
- Enter the authentication code from your authentication application.
- After login, expand the Two-step authentication section by clicking .
- Click .
I lost my two-step authentication device but I have another logged-in device.
If you’re locked out of your account but have a device still logged in via two-factor authentication, you can use that device to disable two-factor authentication:
- Go to https://accounts.firefox.com and login.
- Click in the row that says Two-step authentication.
I lost my two-step authentication device but I have a recovery code.
- Go to https://accounts.firefox.com and login.
- If you are prompted for a two-step authentication code, click Trouble entering code? and enter one of your saved recovery codes.
- If you don't remember saving your recovery code, check if your file was downloaded and saved with the filename <your_email> Firefox Recovery Codes.txt.
- Expand the Two-step authentication section by clicking .
- Click .
I lost my two-step authentication device, can’t find recovery codes and don’t have a logged-in device.
Unfortunately, deactivation of two-step authentication is not supported and you will not be able access your existing Sync data. You can however create a new account with a different email address to begin syncing again.
I lost my two-step authentication device, can’t find recovery codes and don’t have a logged-in device. Can I request to delete my Firefox Account?
In this case it is currently not possible to delete your Firefox Account since we don't have a way to verify your identity and ownership of that account. We recommend creating a new Firefox Account to use Firefox Sync and other services that require a Firefox Account.