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There are some web pages Firefox can't open, but other browers can.

sergiolol1969
sergiolol1969

It's been a lot of time now since I've been having problems when opening some web pages using Firefox. When I try to open any of them, the page starts loading but immediately stops and nothing else happens. I've tryed a lot of solutions but they never worked and the problem they were supposed to solve didn't matched completely with my problem. I would like to fix this without reinstalling Firefox if its possible, so that's for me the last resource to use with this issue.

Thanks.

It's been a lot of time now since I've been having problems when opening some web pages using Firefox. When I try to open any of them, the page starts loading but immediately stops and nothing else happens. I've tryed a lot of solutions but they never worked and the problem they were supposed to solve didn't matched completely with my problem. I would like to fix this without reinstalling Firefox if its possible, so that's for me the last resource to use with this issue. Thanks.
Attached screenshots

Chosen solution

You can create a new profile as a quick test to see if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

Read this answer in context 👍 1

All Replies (9)

FredMcD
FredMcD

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


https://support.mozilla.org/en-US/kb/websites-look-wrong-or-appear-differently

https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

https://support.mozilla.org/en-US/kb/firefox-and-other-browsers-cant-load-websites

cor-el
cor-el
  • Moderator

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield icon at the left end of the location/address bar in case Tracking Protection is blocking content. You can click shield icon for more detail and possibly disable the protection. You can check in the Web Console what content is blocked.

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
sergiolol1969
sergiolol1969 Question owner

FredMcD said
Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there? https://support.mozilla.org/en-US/kb/websites-look-wrong-or-appear-differently https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can https://support.mozilla.org/en-US/kb/firefox-and-other-browsers-cant-load-websites

Still there, thanks for the help.

FredMcD
FredMcD

Start your Computer in safe mode with network support. Then start Firefox.
Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode
Starting Any Computer In Safe Mode; Free Online Encyclopedia

sergiolol1969
sergiolol1969 Question owner

cor-el said
If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content. Firefox shows a purple shield icon at the left end of the location/address bar in case Tracking Protection is blocking content. You can click shield icon for more detail and possibly disable the protection. You can check in the Web Console what content is blocked.

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window

Thanks a lot for the help but nothing worked. The reload solution wasn't possible to try as the web page does not even open. The problem are not the addons or the theme, as I already tried removing them before. Thanks again.

Modified by sergiolol1969

sergiolol1969
sergiolol1969 Question owner

FredMcD said
Start your Computer in safe mode with network support. Then start Firefox.
Try Secure websites. Is the problem still there? http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode
Starting Any Computer In Safe Mode; Free Online Encyclopedia

The computer isn't the problems. Other browsers don't have the problem, and I've just tried opening the web page using firefox but from a different computer user and theres no problem, even with the samen Firefox account. I think I might reinstal Firefox to finish with the issue. Thanks a lot for trying to help me.

cor-el
cor-el
  • Moderator

Chosen Solution

You can create a new profile as a quick test to see if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

FredMcD
FredMcD

I agree with the new profile.

sergiolol1969
sergiolol1969 Question owner

cor-el said
You can create a new profile as a quick test to see if your current profile is causing the problem. See "Creating a profile": If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

That worked. Thanks a lot, this will make things much easier than reinstaling Firefox.