Troubleshoot Firefox issues using Safe Mode
Safe Mode is a special Firefox mode that can be used to troubleshoot and fix problems. When you start Firefox in Safe Mode, it temporarily disables add-ons (extensions and themes), turns off hardware acceleration and certain other features, and ignores some customizations (see below to learn more). Comparing Firefox's behavior in normal mode to its behavior in Safe Mode may help pinpoint the cause of the problem.
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How to start Firefox in Safe Mode
Click the menu button , clickand select . Firefox will start up with the Firefox Safe Mode dialog.
You may need to specify the Firefox installation path (e.g. /usr/lib/firefox)
Safe Mode window
You will have two options:
- Clicking the button will start Firefox with the default theme, your extensions will be disabled, and some other features and customizations will be turned off. These changes are temporary. When you leave Safe Mode and start Firefox normally, your add-ons and other settings will return to the state they were in before you entered Safe Mode.
- Clicking the Refresh Firefox - reset add-ons and settings for more information, before you choose this option. button will restore Firefox to its factory default state while saving your essential information. These changes are permanent. See
Troubleshooting problems in Safe Mode
After you start Firefox in Safe Mode, you'll want to test its behavior and see if the problem goes away.
The problem happens in Safe Mode
If the problem still happens in Safe Mode, it is not being caused by an extension or theme. Other possible causes include the Adobe Flash plugin or changes made to Firefox preference settings, which are not disabled in Safe Mode. See the following articles for solutions:
- Troubleshoot and diagnose Firefox problems
- Flash Plugin - Keep it up to date and troubleshoot problems
- Reset Firefox preferences to troubleshoot and fix problems
The problem does not happen in Safe Mode
If the problem does not happen in Safe Mode, the most likely cause is an extension, theme or hardware acceleration. See this article for solutions:
If some websites work properly in Safe Mode but not in normal mode, Firefox's Content blockingEnhanced Tracking Protection feature may be the cause. To turn off this feature for specific websites, see:
Exiting Safe Mode
Click the menu button and select ExitQuit .
Click the Firefox menu and select .Click the Firefox menu at the top of the screen and select .Click the Firefox menu and select .
- Start Firefox as you normally would.
- If Firefox keeps starting in Safe Mode, see Firefox is stuck in Safe Mode.
More information (Advanced users)
Based on information from Safe mode (mozillaZine KB)