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Firefox crashes and I get this error ID: ID: cef89c2d-a54f-42f2-acdd-3e97a2101206 - can anyone help?

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  • Last reply by cor-el

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Hello

Every so often, Firefox will crash when I open a web page. It was doing it a lot when I opened my Yahoo mail, but I did some troubleshooting and updated all my plug ins and it seemed to stop doing that - but occasionally when I try and access certain pages it crashes, straight up. I can't work out why and I've been through the troubleshooting walkthroughs on the Firefox help - can anyone help me?

Hello Every so often, Firefox will crash when I open a web page. It was doing it a lot when I opened my Yahoo mail, but I did some troubleshooting and updated all my plug ins and it seemed to stop doing that - but occasionally when I try and access certain pages it crashes, straight up. I can't work out why and I've been through the troubleshooting walkthroughs on the Firefox help - can anyone help me?

All Replies (4)

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Do you have a more recent crash report than this one from 2010-12-06?

You can check for problems with Out-Of-Process-Plugins


You can try to disable or remove the getplusplusadobe16297 plugin.

You can uninstall (remove) the Java Console extensions, you do not need them to run Java applets.

See http://kb.mozillazine.org/Java#Multiple_Java_Console_extensions

Disable the Java Quick Starter extension, if you have it: Tools -> Add-ons -> Extensions

  • Control Panel -> Java -> Advanced tab -> Miscellaneous -> Java Quick Starter (disable)

See http://www.java.com/en/download/help/quickstarter.xml - What is Java Quick Starter (JQS)? What is the benefit of running JQS? - 6.0

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sorry I don't have a more recent crash report than that, which seems impossible because my browser crashes at least ten times every session I'm using it! It crashed earlier this evening but when I checked there are no more recent crash reports than the one I gave above...

I've uninstalled the Java Console extension .... any other ideas?

thanks so much for your help!

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Do those crashes stop if you disable the Flash plugin (Tools > Add-ons > Plugins)?