I'm having problems with my Mozilla account

Firefox, Mozilla Account Firefox, Mozilla Account Last updated: 12/20/2023 27% of users voted this helpful

Need help with your Mozilla account? This article has some solutions to help you get started. If you don’t find an answer here, you can also get community support.

For questions about using Mozilla accounts on Mozilla Support, see Mozilla account on support.mozilla.org.

I’ve created a Mozilla account. What can I do with it?

First of all, thanks for signing up! We created a page to help you understand and make the most of all the great features your Mozilla account has to offer: Access Mozilla services with a Mozilla account.

I’m having trouble verifying my Mozilla account

When you sign up for a Mozilla account or if your sign in is blocked for security reasons, we will send you an email to confirm that you own the email address connected to the account. This page will help you with verification issues: I'm having problems confirming my Mozilla account.

If you’re still unable to sign in or verify your account, try creating another Mozilla account with a different email address.

I received an email from Mozilla accounts. What should I do?

Mozilla account sends various emails for security purposes and to help guide your experience. You might receive the following emails:

“Verification code” email

When you receive an email from Mozilla accounts with a six-digit verification code, you must enter the 6-digit verification code on the sign-in page to confirm your account. You may receive a verification code email when you first sign up for a new Mozilla account, or if you sign out and later sign back in to your Mozilla account.


“New sign-in to Firefox” email

You may receive a “New sign-in to Firefox” email with a Manage account button that links to the Mozilla account settings page.


This can happen when you sign in to an existing Mozilla account using a new device or profile. If you are not sure why you received this email, we recommend that you reset your Mozilla account password and also change your email password.

“Finish creating your account” email

This email means someone created an account with your email address. If it was you, then please confirm your email.

If you are not sure, then do not click the Confirm email link in the Mozilla accounts email. If you confirmed the email by accident, then you should reset the Mozilla account password to avoid security issues.

“Secondary email added” email

You receive an email with a verification code to confirm your secondary email. After entering the code in the verification section, you'll receive a notification in your primary email alerting you that a secondary email has been added to your Mozilla account.

How do I change my Mozilla account password?

You can change your password from the Mozilla account settings page by following these steps:

  1. Click the menu button Fx89menuButton to open the menu panel.
  2. Click your Mozilla account (your email address or sign in).
  3. Click Manage Account (or visit https://accounts.firefox.com).
  4. On the Mozilla account page, scroll down to the Security section and click the Change button next to Password.
  5. Follow the steps to enter your old and new passwords, then click Save to finish.

I don't know my password. How can I set a new password?

If you don't know or forgot your password, you will have to reset your Mozilla account (see below).

How do I reset my Mozilla account?

Use the Forgot password? link on any Mozilla account sign-in page and follow the prompts to reset your password. This will reset your Mozilla account. Your personal data, such as bookmarks and logins, will no longer be synced to other devices (unless you reset your account with recovery keys). To learn more, see I've lost my Firefox Sync account information - What to do.

Can I change the email address for my Mozilla account?

You change the primary email address associated with your Mozilla account if you have a secondary email address registered for the account. For more information, see Change primary email address on Mozilla account.

How do I use Mozilla accounts on my devices?

For help setting up and using Mozilla accounts and Sync, see:

Still need help?

If you've tried the steps above and you're still unable to sign in, send a message to our support team.

Contact Support

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