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Google Search not working w/ Firefox

Posted

Hi,

 When I do a search w/ Google it doesn't work w/ Firefox. Typically I get " your search did not match any documents"

Google works fine w/ Chrome. Also, other search engines work fine w/ Firefox. Any help appreciated. Thanks

Hi, When I do a search w/ Google it doesn't work w/ Firefox. Typically I get " your search did not match any documents" Google works fine w/ Chrome. Also, other search engines work fine w/ Firefox. Any help appreciated. Thanks

Chosen solution

OK. Clicked the "Show site info" for Google.com in the address bar & deleted cookies there. Problem seems fixed.

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Additional System Details

Application

  • Firefox 67.0.4
  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:67.0) Gecko/20100101 Firefox/67.0
  • Support URL: https://support.mozilla.org/1/firefox/67.0.4/WINNT/en-US/

Extensions

  • ETP Search Volume Study 1.2 (etp-search-volume-study@shield.mozilla.org)
  • Popup Blocker Ultimate 9.7 ({60B7679C-BED9-11E5-998D-8526BB8E7F8B})
  • uBlock Origin 1.20.0 (uBlock0@raymondhill.net)
  • Adblock Plus - free ad blocker 3.5.2 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}) (Inactive)

Javascript

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Graphics

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  • webgl2Extensions: EXT_color_buffer_float EXT_disjoint_timer_query EXT_float_blend EXT_texture_filter_anisotropic OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 750 Ti Direct3D11 vs_5_0 ps_5_0)
  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.eff6bfdb1db9)
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Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4195 solutions 58551 answers

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

Many site issues can be caused by corrupt cookies or cache. '''Warning ! ! ''' This will log you out of sites you're logged in to. You may also lose any settings for that website. * [https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored Delete cookies to remove the information websites have stored on your computer] {web link} * [https://support.mozilla.org/en-US/kb/how-clear-firefox-cache How to clear the Firefox cache] {web link} If there is still a problem, '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Did this help? While you are in safe mode; Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches. ''[https://support.mozilla.org/en-US/kb/forum-response-disable-hardware-acceleration How to disable Hardware Acceleration]'' {web link}
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Question owner

I tried w/ my extensions disabled. Did not help. I use CCleaner. No help. Hardware Acceleration unchecked.

I tried w/ my extensions disabled. Did not help. I use CCleaner. No help. Hardware Acceleration unchecked.
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Chosen Solution

OK. Clicked the "Show site info" for Google.com in the address bar & deleted cookies there. Problem seems fixed.

OK. Clicked the "Show site info" for Google.com in the address bar & deleted cookies there. Problem seems fixed.
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FredMcD
  • Top 10 Contributor
4195 solutions 58551 answers

Give it a few days. If the problem is gone,

That was very good work. Well done. Please flag your last post as Solved Problem as this could help others with the same problem.

Give it a few days. If the problem is gone, That was very good work. Well done. Please flag your last post as '''Solved Problem''' as this could help others with the same problem.
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Question owner

I'll give it a few days. Never had a problem like this. I have no idea why this happened. I appreciate your help. I'll flag as problem solved in a few days.

I'll give it a few days. Never had a problem like this. I have no idea why this happened. I appreciate your help. I'll flag as problem solved in a few days.
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jscher2000
  • Top 10 Contributor
8586 solutions 70235 answers

There is an issue today where Google gives no results (the entire results list is missing) for some users when they are logged in to their Google account. But searches work normally when they are logged out or delete Google cookies (which also logs you out). Some discussion on Reddit today: https://www.reddit.com/r/firefox/comments/c5qx94/google_results_are_not_showing_on_firefox/

There is an issue today where Google gives no results (the entire results list is missing) for some users when they are logged in to their Google account. But searches work normally when they are logged out or delete Google cookies (which also logs you out). Some discussion on Reddit today: https://www.reddit.com/r/firefox/comments/c5qx94/google_results_are_not_showing_on_firefox/
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Question owner

I don't think my problem is quite the same but it might be related. After deleting Google.com cookies as described the search works when signed in or not. When the search didn't work I either got nothing or maybe one item. I'm pretty sure I tried the search signed in & not signed in & it didn't work. It would be nice to know what's going on. Thanks for the Reddit link.

I don't think my problem is quite the same but it might be related. After deleting Google.com cookies as described the search works when signed in or not. When the search didn't work I either got nothing or maybe one item. I'm pretty sure I tried the search signed in & not signed in & it didn't work. It would be nice to know what's going on. Thanks for the Reddit link.
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Mimistress 0 solutions 4 answers

Change your default search on Firefox Focus for Android | How to Firefox Focus for Android Change your default search on Firefox Focus for Android

Firefox Focus for Android gives you the option to change your default search.

Here's how to do it:

   Tap the menu button at the top right corner
   focus menu android
   Tap Settings.
   Tap Search.
   Choose the search engine that you want to make your default.
   Tap the back arrow to save your changes and return to the previous screen. 

Was this article helpful?

// These fine people helped write this article:Joni. You can help too - find out how.

Last Update: 2017-05-18 Get support for another platform: Customize this article Firefox Focus

Change your default search on Firefox Focus for Android | How to Firefox Focus for Android Change your default search on Firefox Focus for Android Firefox Focus for Android gives you the option to change your default search. Here's how to do it: Tap the menu button at the top right corner focus menu android Tap Settings. Tap Search. Choose the search engine that you want to make your default. Tap the back arrow to save your changes and return to the previous screen. Was this article helpful? // These fine people helped write this article:Joni. You can help too - find out how. Last Update: 2017-05-18 Get support for another platform: Customize this article Firefox Focus
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Mimistress 0 solutions 4 answers

Change your default search on Firefox Focus for Android | How to Firefox Focus for Android Change your default search on Firefox Focus for Android

Firefox Focus for Android gives you the option to change your default search.

Here's how to do it:

   Tap the menu button at the top right corner
   focus menu android
   Tap Settings.
   Tap Search.
   Choose the search engine that you want to make your default.
   Tap the back arrow to save your changes and return to the previous screen. 

Was this article helpful?

// These fine people helped write this article:Joni. You can help too - find out how.

Last Update: 2017-05-18 Get support for another platform: Customize this article Firefox Focus

Change your default search on Firefox Focus for Android | How to Firefox Focus for Android Change your default search on Firefox Focus for Android Firefox Focus for Android gives you the option to change your default search. Here's how to do it: Tap the menu button at the top right corner focus menu android Tap Settings. Tap Search. Choose the search engine that you want to make your default. Tap the back arrow to save your changes and return to the previous screen. Was this article helpful? // These fine people helped write this article:Joni. You can help too - find out how. Last Update: 2017-05-18 Get support for another platform: Customize this article Firefox Focus
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Question owner

This problem is on a desktop/Win 10 not an Android device.

This problem is on a desktop/Win 10 not an Android device.
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McCoy
  • Top 10 Contributor
496 solutions 4567 answers

canyonlight3142 said

OK. Clicked the "Show site info" for Google.com in the address bar & deleted cookies there. Problem seems fixed.

Could have been this Shield Studies extension acting up :

"ETP Search Volume Study 1.2 (etp-search-volume-study@shield.mozilla.org) "

(listed in your system details)

https://github.com/mozilla/etp-search-volume-study

''canyonlight3142 [[#answer-1232975|said]]'' <blockquote> OK. Clicked the "Show site info" for Google.com in the address bar & deleted cookies there. Problem seems fixed. </blockquote> Could have been this Shield Studies extension acting up : "ETP Search Volume Study 1.2 (etp-search-volume-study@shield.mozilla.org) " (listed in your system details) https://github.com/mozilla/etp-search-volume-study
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Question owner

I don't have that extension.

I don't have that extension.
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Question owner

Found it in Firefox Data Collection & Use. If the problem returns I'll uncheck this.

Found it in Firefox Data Collection & Use. If the problem returns I'll uncheck this.
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McCoy
  • Top 10 Contributor
496 solutions 4567 answers

canyonlight3142 said

I don't have that extension.

It shows in your system details (to the right of your original post).

In 3-bar menu (or Tools) => Add-ons => Extensions : Not there  ?

''canyonlight3142 [[#answer-1233474|said]]'' <blockquote> I don't have that extension. </blockquote> It shows in your system details (to the right of your original post). In 3-bar menu (or Tools) => Add-ons => Extensions : Not there ?
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Question owner

It doesn't show up in extensions. It does show up in system details. A "hidden extension"?

It doesn't show up in extensions. It does show up in system details. A "hidden extension"?
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McCoy
  • Top 10 Contributor
496 solutions 4567 answers

canyonlight3142 said

It doesn't show up in extensions. It does show up in system details. A "hidden extension"?

Well, you found it on the "about:studies" page - that's good enough - you can remove it, should the problem return.

But it was only a wild guess that this extension might have had anything to do with it, though .....

Everything is working now the way it should, so let's just wait and see what happens.

''canyonlight3142 [[#answer-1233493|said]]'' <blockquote> It doesn't show up in extensions. It does show up in system details. A "hidden extension"? </blockquote> Well, you found it on the "about:studies" page - that's good enough - you can remove it, should the problem return. But it was only a wild guess that this extension might have had anything to do with it, though ..... Everything is working now the way it should, so let's just wait and see what happens.
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Question owner

Seems Google doesn't play well w/ Firefox. Maybe just switch to DuckDuckGo.

Seems Google doesn't play well w/ Firefox. Maybe just switch to DuckDuckGo.
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McCoy
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canyonlight3142 said

Seems Google doesn't play well w/ Firefox. Maybe just switch to DuckDuckGo.

Does this mean that the problem is back ?

If so : did you remove the Shield Studies extension (just in case that's what causing the problem) ?

''canyonlight3142 [[#answer-1233549|said]]'' <blockquote> Seems Google doesn't play well w/ Firefox. Maybe just switch to DuckDuckGo. </blockquote> Does this mean that the problem is back ? If so : did you remove the Shield Studies extension (just in case that's what causing the problem) ?
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Question owner

No. Everything good. Just a general observation. Thanks.

No. Everything good. Just a general observation. Thanks.
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FredMcD
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4195 solutions 58551 answers

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution.

Thank you for contacting Mozilla Support.

Hello, I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution. Thank you for contacting Mozilla Support.
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