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Why does google (and only google) no longer work in toolbar search box?

Posted

The search box on the Firefox toolbar - not the google toolbar- no longer works if google is selected as search engine, gives a not found error to any search. Other search engines work, but google is broken. Google works fine anywhere else, just not from stock toolbar search box. Windows XP, Firefox 16.0.1.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.4 r402
  • Next Generation Java Plug-in 1.6.0_37 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Google Update
  • iTunes Detector Plug-in
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • GEPlugin
  • Winamp Application Detector
  • Version 1.1.10, copyright 1996-2011 The VideoLAN Teamhttp://www.videolan.org/
  • CANON iMAGE GATEWAY Album Plugin Utility Module
  • 1.9.0042.0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • DRM Store Netscape Plugin
  • Npdsplay dll
  • np-mswmp
  • Office Plugin for Netscape Navigator

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:16.0) Gecko/20100101 Firefox/16.0

More Information

Application Basics
Name
Firefox
Version
16.0.1
User Agent
Mozilla/5.0 (Windows NT 5.1; rv:16.0) Gecko/20100101 Firefox/16.0
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Adobe DLM (powered by getPlus(R))
1.6.2.99
true
{E2883E8F-472F-4fb0-9522-AC9BF37916A7}
Java Console
6.0.33
true
{CAFEEFAC-0016-0000-0033-ABCDEFFEDCBA}
Java Console
6.0.35
true
{CAFEEFAC-0016-0000-0035-ABCDEFFEDCBA}
Java Quick Starter
1.0
true
jqs@sun.com
Microsoft .NET Framework Assistant
0.0.0
true
{20a82645-c095-46ed-80e3-08825760534b}
NoSquint
2.1.6
true
nosquint@urandom.ca
General Crawler
2.6
false
gencrawler@some.com
Java Console
6.0.37
false
{CAFEEFAC-0016-0000-0037-ABCDEFFEDCBA}
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
686080
browser.display.background_color
#C0C0C0
browser.display.use_system_colors
true
browser.history_expire_days.mirror
20
browser.places.smartBookmarksVersion
4
browser.privatebrowsing.dont_prompt_on_enter
true
browser.startup.homepage
http://www.google.com/ig
browser.startup.homepage_override.buildID
20121010144125
browser.startup.homepage_override.mstone
16.0.1
browser.zoom.siteSpecific
false
extensions.lastAppVersion
16.0.1
font.internaluseonly.changed
true
gfx.blacklist.suggested-driver-version
257.21
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1350744092
places.history.expiration.transient_current_max_pages
87215
places.history.expiration.transient_optimal_database_size
139543838
places.last_vacuum
1296125007
plugin.disable_full_page_plugin_for_types
video/x-msvideo,video/flc,video/webm,audio/3gpp,video/3gpp
print.print_printer
Canon MP560 series Printer
print.printer_Canon_MP560_series_Printer.print_bgcolor
false
print.printer_Canon_MP560_series_Printer.print_bgimages
false
print.printer_Canon_MP560_series_Printer.print_command
print.printer_Canon_MP560_series_Printer.print_downloadfonts
false
print.printer_Canon_MP560_series_Printer.print_edge_bottom
0
print.printer_Canon_MP560_series_Printer.print_edge_left
0
print.printer_Canon_MP560_series_Printer.print_edge_right
0
print.printer_Canon_MP560_series_Printer.print_edge_top
0
print.printer_Canon_MP560_series_Printer.print_evenpages
true
print.printer_Canon_MP560_series_Printer.print_footercenter
print.printer_Canon_MP560_series_Printer.print_footerleft
&PT
print.printer_Canon_MP560_series_Printer.print_footerright
&D
print.printer_Canon_MP560_series_Printer.print_headercenter
print.printer_Canon_MP560_series_Printer.print_headerleft
&T
print.printer_Canon_MP560_series_Printer.print_headerright
&U
print.printer_Canon_MP560_series_Printer.print_in_color
true
print.printer_Canon_MP560_series_Printer.print_margin_bottom
0.5
print.printer_Canon_MP560_series_Printer.print_margin_left
0.5
print.printer_Canon_MP560_series_Printer.print_margin_right
0.5
print.printer_Canon_MP560_series_Printer.print_margin_top
0.5
print.printer_Canon_MP560_series_Printer.print_oddpages
true
print.printer_Canon_MP560_series_Printer.print_orientation
1
print.printer_Canon_MP560_series_Printer.print_page_delay
50
print.printer_Canon_MP560_series_Printer.print_pagedelay
500
print.printer_Canon_MP560_series_Printer.print_paper_data
1
print.printer_Canon_MP560_series_Printer.print_paper_height
11.00
print.printer_Canon_MP560_series_Printer.print_paper_size_type
0
print.printer_Canon_MP560_series_Printer.print_paper_size_unit
0
print.printer_Canon_MP560_series_Printer.print_paper_width
8.50
print.printer_Canon_MP560_series_Printer.print_reversed
false
print.printer_Canon_MP560_series_Printer.print_scaling
1.00
print.printer_Canon_MP560_series_Printer.print_shrink_to_fit
true
print.printer_Canon_MP560_series_Printer.print_to_file
false
print.printer_Canon_MP560_series_Printer.print_unwriteable_margin_bottom
0
print.printer_Canon_MP560_series_Printer.print_unwriteable_margin_left
0
print.printer_Canon_MP560_series_Printer.print_unwriteable_margin_right
0
print.printer_Canon_MP560_series_Printer.print_unwriteable_margin_top
0
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false
Graphics
Adapter Description
NVIDIA GeForce FX 5200
Vendor ID
0x10de
Device ID
0x0322
Adapter RAM
Unknown
Adapter Drivers
nv4_disp
Driver Version
6.14.11.7519
Driver Date
5-16-2008
WebGL Renderer
Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer.
GPU Accelerated Windows
0. Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer.
JavaScript
Incremental GC
1
Accessibility
Activated
0
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.2
4.9.2
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC

Andrew
  • Top 25 Contributor
  • Moderator
251 solutions 3015 answers

When you enter a search term in the Firefox location bar and press Enter, Firefox will per default do a "I'm feeling lucky" Google search and redirect you to the first result that matches your search term. This behaviour can be changed by a number of add-ons. If you'd like to restore the previous default behaviour, please follow these steps:

  1. Enter about:config in the Firefox location bar and press Enter.
  2. You should see a warning that making changes to the Firefox configuration can be potentially harmful to Firefox's integrity. Click the I'll be careful, I promise button to continue.
  3. In the Search box at the top, enter keyword as the search term. You should see a few remaining items, one of these is keyword.URL. It should be bold.
  4. Right-click on the keyword.URL setting and select Reset from the dropdown menu.

Now you're done. Please report back if this fixes your problem. Thanks in advance!

You can find more information about the Location bar search feature in the Search the web from the Address Bar article.

Helpful Reply

Thanks for the help, but that didn't work. "keyword.URL" was not bold and it wouldn't allow me to select reset. what next?

philipp
  • Top 10 Contributor
  • Moderator
2042 solutions 8887 answers

hello EZinTN, in your list of installed addons there's an entry called "General Crawler" which is considered malware and might be related to the issue you've described. please do a full scan of your system with the free version of malwarebytes which reportedly does pick-up and remove this sort of malware.

for more tips on how to deal with it please also refer to this support question: https://support.mozilla.org/questions/809712

Question owner

M.bytes found that a couple of days ago and apparently it was only disabled, not removed. Can't seem to find a way to remove it...

philipp
  • Top 10 Contributor
  • Moderator
2042 solutions 8887 answers

ok, please do another full scan of your system or if this doesn't get rid of general crawler/media finder please follow the steps in the linked question that deal with the manual removal of the software.

if search isn't working afterwards either, you can try to reset firefox and/or reinstall firefox (which should reinstate the default google search engine in case it got tampered with).

cor-el
  • Top 10 Contributor
  • Moderator
10738 solutions 96625 answers

Do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also: