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video file not found

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I'm a premium member at Bill O'Reillys and receive no spin news to view. I use to be able to view the no spin news up until approximately 7 weeks ago. I can no longer view the no spin news and I haven't got a clue as to why. I am not tech savvy and I have spent many hours trying to locate the problem unsuccessfully.

After signing into my account to view the video it gives me hlsjs:video file not found. I am able to view the video of the day but not the no spin news. I tried google chrome and Internet explorer and it says the same thing, video file not found. I'm sure there is someone that has the solution to my issue. Help and thank you.

I'm a premium member at Bill O'Reillys and receive no spin news to view. I use to be able to view the no spin news up until approximately 7 weeks ago. I can no longer view the no spin news and I haven't got a clue as to why. I am not tech savvy and I have spent many hours trying to locate the problem unsuccessfully. After signing into my account to view the video it gives me hlsjs:video file not found. I am able to view the video of the day but not the no spin news. I tried google chrome and Internet explorer and it says the same thing, video file not found. I'm sure there is someone that has the solution to my issue. Help and thank you.
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Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:66.0) Gecko/20100101 Firefox/66.0

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FredMcD
  • Top 10 Contributor
4148 solutions 57909 answers

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

Many site issues can be caused by corrupt cookies or cache. '''Warning ! ! ''' This will log you out of sites you're logged in to. You may also lose any settings for that website. * [https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored Delete cookies to remove the information websites have stored on your computer] {web link} * [https://support.mozilla.org/en-US/kb/how-clear-firefox-cache How to clear the Firefox cache] {web link} If there is still a problem, '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Did this help? While you are in safe mode; Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches. ''[https://support.mozilla.org/en-US/kb/forum-response-disable-hardware-acceleration How to disable Hardware Acceleration]'' {web link}
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Question owner

Thank you for swiftly replying to my plea Fred. I truly appreciate your help with my issue. I did follow each of your instructions which I have done before except for the safe mode so I felt confident it would turn out well, but it didn't.

I still have the same issue. Is there another reason why this video file is not found???

Thank you for swiftly replying to my plea Fred. I truly appreciate your help with my issue. I did follow each of your instructions which I have done before except for the safe mode so I felt confident it would turn out well, but it didn't. I still have the same issue. Is there another reason why this video file is not found???
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FredMcD
  • Top 10 Contributor
4148 solutions 57909 answers

Please provide a public link (no password) that we can check out. No Personal Information Please !

Please provide a public link (no password) that we can check out. '''No Personal Information Please ! '''
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Question owner

Sorry Fred I just got back, thanks, how can we communicate?

Sorry Fred I just got back, thanks, how can we communicate?
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Pj
  • Top 25 Contributor
42 solutions 868 answers

Helpful Reply

Cosmo736 said

I'm a premium member at Bill O'Reillys and receive no spin news to view. I use to be able to view the no spin news up until approximately 7 weeks ago.

What Extensions do you have?

What are your Content Blocking settings?

Do you have the 3 main Plug-Ins?

Is your Adobe Shockwave Flash the latest? (Click the Flash Options button (in Add-ons > Plug-ins) to check. It's now 32.0.0.156.)

~Pj

''Cosmo736 [[#question-1253911|said]]'' <blockquote> I'm a premium member at Bill O'Reillys and receive no spin news to view. I use to be able to view the no spin news up until approximately 7 weeks ago. </blockquote> What '''Extensions''' do you have? What are your '''Content Blocking''' settings? Do you have the 3 main '''Plug-Ins'''? Is your Adobe '''Shockwave Flash''' the latest? (Click the Flash '''Options''' button (in '''Add-ons > Plug-ins''') to check. It's now 32.0.0.'''156'''.) ~Pj

Modified by Pj

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Question owner

Yes Fred, I have the 3 plug ins right now content blocking is set on custom extensions I'm at a lost on that one.

Yes Fred, I have the 3 plug ins right now content blocking is set on custom extensions I'm at a lost on that one.
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Question owner

extensions there are only 2 norton

extensions there are only 2 norton
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Question owner

removed the extensions zero extensions as of now

removed the extensions zero extensions as of now
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FredMcD
  • Top 10 Contributor
4148 solutions 57909 answers

Note: If you block 3rd party cookies, this can cause issues.

Note: If you block 3rd party cookies, this can cause issues.
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Pj
  • Top 25 Contributor
42 solutions 868 answers

Cosmo736 said

I have the 3 plug-ins right now. Content Blocking is set on Custom.

Temporarily unCheck both Boxes and see if that helps. (After making any changes, close FF and open again.)

I checked a few free Spin News Clips, and they are working for me.


~Pj

''Cosmo736 [[#answer-1207182|said]]'' <blockquote> I have the 3 plug-ins right now. Content Blocking is set on Custom. </blockquote> Temporarily unCheck both Boxes and see if that helps. (After making any changes, close FF and open again.) I checked a few free Spin News Clips, and they are working for me. ~Pj

Modified by Pj

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Question owner

Still not working. Removed add ons and extensions, closed FF/restarted/same thing. Nothing seems to work favorably, just frustration.

Still not working. Removed add ons and extensions, closed FF/restarted/same thing. Nothing seems to work favorably, just frustration.
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FredMcD
  • Top 10 Contributor
4148 solutions 57909 answers

FredMcD said

Please provide a public link (no password) that we can
check out. No Personal Information Please !
''FredMcD [[#answer-1207167|said]]'' <blockquote> Please provide a public link (no password) that we can<br> check out. '''No Personal Information Please ! ''' </blockquote>
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Question owner

pardon my ignorance but how do I provide a public link 2u? will my email be sufficient???

pardon my ignorance but how do I provide a public link 2u? will my email be sufficient???
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FredMcD
  • Top 10 Contributor
4148 solutions 57909 answers

What is the link you use to access the webpage?

Never post any personal information because an adware robot could find it, and start sending you all kinds of spam. This includes e-mail, phone, and home information.

What is the link you use to access the webpage? '''Never''' post any personal information because an adware robot could find it, and start sending you all kinds of spam. This includes e-mail, phone, and home information.
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Question owner

you talking about the link to the no spin news or the link to this page???

you talking about the link to the no spin news or the link to this page???
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Question owner

Ru there Fred

Ru there Fred
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FredMcD
  • Top 10 Contributor
4148 solutions 57909 answers

I don't live here.  ;-)

The webpage that has the clip you want to watch.

I don't live here. ;-) The webpage that has the clip you want to watch.
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Question owner

Sorry, I know that now!

The web page is Bill O'Reilly.com no spin news alert. Fred I truly appreciate your help and I must tell you that there is about a 13 hour difference between us and where you most likely recently started your day, for me, my day is finished as it is almost one AM here. So whatever information you can post for me I will get back to you tomorrow sometime. Thanks a bunch!

Sorry, I know that now! The web page is Bill O'Reilly.com no spin news alert. Fred I truly appreciate your help and I must tell you that there is about a 13 hour difference between us and where you most likely recently started your day, for me, my day is finished as it is almost one AM here. So whatever information you can post for me I will get back to you tomorrow sometime. Thanks a bunch!
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FredMcD
  • Top 10 Contributor
4148 solutions 57909 answers

The web address is; https://www.billoreilly.com/ Bill O'Reilly | No Spin News

The web address is; https://www.billoreilly.com/ Bill O'Reilly | No Spin News
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FredMcD
  • Top 10 Contributor
4148 solutions 57909 answers

Sorry, I can't help much. You must be logged in as a Premium Member to access this content.

When you try to watch the clip, what happens? Any error messages?

Sorry, I can't help much. You must be logged in as a Premium Member to access this content. When you try to watch the clip, what happens? Any error messages?
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