common forum responses

<!-- This file contains the basic structure of Canned responses that are being used in the forums. Make sure to follow the heading structure and to only post links to the responses here. Marker explanation: Add a pound(#) after the link followed by one or more of the following markers to restrict canned responses usage to specific groups: a: Admin c: Contributor m: Moderators Default: acm (if nothing is specified) --> {note} '''Note:''' This document is used as a listing for the canned responses tool. Please follow the guidelines on how to use this document here: [https://support.mozilla.org/en-US/kb/how-to-create-common-responses-support-forum How to Create Common Responses in the Support Forum] {/note} __TOC__ == Add-ons== [[Forum Response - Uninstalling an extension|Uninstalling an extension]] [[Forum Response - Switch to previous theme|Switch to previous theme]] == Cache and Cookies == [[Forum Response - Clear cache and cookies|Clear cache and cookies]] [[Forum Response - Bypass the cache|Reload a site and bypass the cache]] == Common troubleshooting steps == [[Forum Response - Starting Firefox in Safe Mode |Starting Firefox in Safe Mode]] [[Forum Response - Get troubleshooting information|Get troubleshooting information]] [[Forum Response - Clean reinstall|Clean reinstall (Firefox)]] [[Forum Response - Firefox Reset|Reset Firefox]] == Crashes == [[Forum Response - Firefox crashes | Firefox crashes]] [[Forum Response - Firefox crashes when you open it (Windows)|Firefox crashes when you open it (Windows)]] [[Forum Response - Firefox crashes when you open it (Mac)|Firefox crashes when you open it (Mac)]] == Hot Topics == [[Forum Response - OMTC issues in Firefox 33|OMTC issues in Firefox 33 (Black window)]] [[Forum Response - Hide Tabs|Hide Tab Bar]] [[Forum Response - Disable Javascript|Disable Javascript]] [[Forum Response - Mixed Content|Mixed Content]] [[Forum Response - How to change the new tab url|How to change the new tab url]] [[Forum Response Mozilla Gear Store FAQ | Mozilla Gear Store FAQ]] == General == [[Forum Response - Australis Feedback | Australis feedback]] [[Forum Response - About_config|Opening the Firefox configuration]] [[Forum Response - Zoom feature|Zoom feature]] [[Forum Response - Zoom feature on Firefox 22| Zoom feature on Firefox 22]] [[Forum Response - Lost Bookmarks | Lost Bookmarks]] [[Forum Response - Creating a screenshot|Creating a screenshot]] [[Forum Response - Missing Toolbar| Missing Toolbar]] <!-- This shall best remain a moderator-admin-only response --> [[Forum Response - Turning off auto-update#am|Turning off automatic Firefox update]] [[Forum Response - Malware|Malware (Windows Only)]] [[Forum Response - Disable hardware acceleration|Disable hardware acceleration in Firefox]] [[Forum Response - Volunteers | Volunteers]] [[Forum Response - Problem Resolved | Problem Resolved]] <!-- Still Requires Approval --> [[Forum Response - Create A New Thread| Create A New Thread]] == Plugins== [[Forum Response - Plugin check|Plugin check]] [[Forum Response - Flash 11.3|Recent Flash issues]] [[Forum Response - Disable hardware acceleration in Flash Player|Disable hardware acceleration in Flash Player]] [[Forum Response - Choose another reader for PDF files|Choose another PDF reader]] [[Forum Response - Activate Java |Activate Java]] == Printing and print preview == [[Forum Response - Check print margins|Check print margins]] == Search == [[Forum Response - Search Hijacker|Search Hijacker]] [[Forum Response - Changing the default search engine|Changing default search engine]] [[Forum Response - New Search change|Search change in Firefox 34]] == Firefox for Android == <!-- Please place links to your Firefox for Android canned responses here --> [[Forum Response Android - Clear Cache and Cookies|Clear cache and cookies (Android)]] [[Forum Response Android - Add Quit back|Add Quit back (Android)]] [[Forum Response Android - No Firefox for iOS, Symbian, Windows Phone, etc|No Firefox for iOS and Symbian (Android)]] [[Forum Response Android - Start screen (home page) customization|Customizing the start screen (home page) (Android)]] ==Firefox OS== [[Forum Response - Trouble Surfing Web Firefox OS|Surfing the web issue (Firefox OS)]] [[Forum Response - Reset your device|Reset the phone (Firefox OS)]] [[Forum Response - Check for updates Firefox OS|Update the phone (Firefox OS)]] [[Forum Response - Firefox OS Carrier Contact|Contact your Carrier (Firefox OS)]] [[Forum Response - Place of purchase contact Firefox OS|Contact Place of Purchase (Firefox OS)]] [[Forum Response - Reboot device Off and On|Turn phone off and on (Firefox OS) ]] [[Forum Response - Reboot with battery pull|Reboot phone (Firefox OS)]] [[Forum Response - Request Firefox OS Info|Request More Information (Firefox OS)]] [[Forum response - Voice Recording (Firefox OS) | Voice Recording (Firefox OS)]] [[Forum response - Media Formats Supported (Firefox OS) | Media Formats Supported on Firefox OS]] [[Forum response - Porting Firefox OS to my Android (Firefox OS) | Porting Firefox OS to my Android]] [[Forum Response - Compatible Applications from Android and iPhone (Firefox OS) | Compatible Applications from Android and iPhone]] [[Forum response - WPA-EAP Wi-Fi does not work (Firefox OS) | WPA-EAP Wi-Fi does not work (Firefox OS)]] [[Forum response - Import Contacts (Firefox OS)| Import Contacts (Firefox OS)]] ==Thunderbird== [[Forum Response - Clean Reinstall (Thunderbird) | Clean Reinstall (Thunderbird)]] [[Forum Response - Troubleshooting Thunderbird using Safe Mode | Troubleshooting Thunderbird using Safe Mode]] [[Forum Response - Asking for Troubleshooting Information (Thunderbird) | Asking for Troubleshooting Information (Thunderbird)]]

Add-ons

Uninstalling an extension

Switch to previous theme

Cache and Cookies

Clear cache and cookies

Reload a site and bypass the cache

Common troubleshooting steps

Starting Firefox in Safe Mode

Get troubleshooting information

Clean reinstall (Firefox)

Reset Firefox

Crashes

Firefox crashes

Firefox crashes when you open it (Windows)

Firefox crashes when you open it (Mac)

Hot Topics

OMTC issues in Firefox 33 (Black window)

Hide Tab Bar

Disable Javascript

Mixed Content

How to change the new tab url

Mozilla Gear Store FAQ

General

Australis feedback

Opening the Firefox configuration

Zoom feature

Zoom feature on Firefox 22

Lost Bookmarks

Creating a screenshot

Missing Toolbar

Turning off automatic Firefox update

Malware (Windows Only)

Disable hardware acceleration in Firefox

Volunteers

Problem Resolved

Create A New Thread

Plugins

Plugin check

Recent Flash issues

Disable hardware acceleration in Flash Player

Choose another PDF reader

Activate Java

Printing and print preview

Check print margins

Search

Search Hijacker

Changing default search engine

Search change in Firefox 34

Firefox for Android

Clear cache and cookies (Android)

Add Quit back (Android)

No Firefox for iOS and Symbian (Android)

Customizing the start screen (home page) (Android)

Firefox OS

Surfing the web issue (Firefox OS)

Reset the phone (Firefox OS)

Update the phone (Firefox OS)

Contact your Carrier (Firefox OS)

Contact Place of Purchase (Firefox OS)

Turn phone off and on (Firefox OS)

Reboot phone (Firefox OS)

Request More Information (Firefox OS)

Voice Recording (Firefox OS)

Media Formats Supported on Firefox OS

Porting Firefox OS to my Android

Compatible Applications from Android and iPhone

WPA-EAP Wi-Fi does not work (Firefox OS)

Import Contacts (Firefox OS)

Thunderbird

Clean Reinstall (Thunderbird)

Troubleshooting Thunderbird using Safe Mode

Asking for Troubleshooting Information (Thunderbird)