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One website no longer works correctly. O'k with IE. Recent updates to FF18, Flash 11.5.502.146 & Win 7 (64 bit)

Posted

www.dallastown.net school web site no longer loading images/info correctly. Works ok with IE.

Can maneuver around some by right clicking and opening in new tab. "Select a School" drop down is a specific problem area. Some times numerous clicks of the mouse will open the page properly. Still run in to problems with no response from a click or missing info.

A number of updates occurred recently, not sure where problem is. I currently have Java disabled, but tried with it enabled and no help. Uninstalled & reinstalled FireFox (18), no help. Thinking maybe a problem with FF 18 and Adobe Flash, but not sure what to do.

I appreciate any help you may offer.

Chosen solution

Problem has been solved, web site now works properly. Suspect update from FF 18.0.0 to 18.0.1 or something done on website fixed the problem

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.5
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.8.638
  • NPWLPG
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • 5.1.10411.0
  • np-mswmp
  • Macromedia Authorware Web Player Netscape plug-in, version 2004

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

Application Basics
Name
Firefox
Version
18.0
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Important Modified Preferences
Name
Value
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
1048576
browser.places.importBookmarksHTML
false
browser.places.smartBookmarksVersion
4
browser.startup.homepage
http://webmailb.juno.com/
browser.startup.homepage_override.buildID
20130104151925
browser.startup.homepage_override.mstone
18.0
dom.mozApps.used
true
extensions.lastAppVersion
18.0
gfx.blacklist.suggested-driver-version
257.21
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1355280370
places.history.expiration.transient_current_max_pages
77136
places.history.expiration.transient_optimal_database_size
123417066
places.last_vacuum
1288923791
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
0
security.warn_viewing_mixed
false
Graphics
Adapter Description
NVIDIA GeForce 6150SE nForce 430
Adapter Drivers
nvd3dumx,nvd3dum
Adapter RAM
128
Device ID
0x03d0
Direct2D Enabled
Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer.
DirectWrite Enabled
false (6.1.7601.17789)
Driver Date
7-29-2009
Driver Version
8.15.11.8655
GPU #2 Active
false
GPU Accelerated Windows
0/1 Basic Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer.
Vendor ID
0x10de
WebGL Renderer
Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer.
AzureCanvasBackend
cairo
AzureContentBackend
none
AzureFallbackCanvasBackend
none
JavaScript
Incremental GC
true
Accessibility
Activated
false
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.4
4.9.4
NSS
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSMIME
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSSL
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSUTIL
3.14.1.0
3.14.1.0

Andrew
  • Top 25 Contributor
  • Moderator
251 solutions 3016 answers

Hello,

Thank you for posting on Mozilla Support. We value and appreciate as a user.

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:


  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!


Did you know that Mozilla Support is helped out by volunteers? Be part of SUMO! http://mzl.la/OJtpch

Donate more than $30 and get a T-Shirt! https://donate.mozilla.org/page/contribute/joinmozilla

Question owner

Cleared Cookies & Cache, still no help. Sometimes that site will need multiple clicks for a link to "take", other times opening a link in a new window helps, but something definitely changed and I suspect Flash. I had removed Flash & Java when I removed FF 18 and reinstalled them, but I had forgotten to reinstall Flash for IE. When I tried IE without it's Flash installed, the web page had problems that looked similar to the FF problem.

Modified by helpmeplease

cor-el
  • Top 10 Contributor
  • Moderator
10750 solutions 96740 answers

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (MAC)

Question owner

Tried Safe Mode and cleared all cookies & cache again, no help. I wasn't sure if there was some indicator showing I was in Safe Mode. I looked at add-ons while in safe mode and I didn't see any changes to them. Has anyone tried the website I posted and experienced similar problems? The school images do not come up and just get a mostly blue screen without the menu selections. Also, select a school usually doesn't work until multiple attempts as noted.

cor-el
  • Top 10 Contributor
  • Moderator
10750 solutions 96740 answers

See also:

You can try to reset (power off/on) the router.

Question owner

Tried power off/on on router again, no help. Looked over some of the links provided, lots of info to try! Was wondering if anyone has tried the web site listed in first post, that I'm having trouble with.

Chosen Solution

Problem has been solved, web site now works properly. Suspect update from FF 18.0.0 to 18.0.1 or something done on website fixed the problem

Andrew
  • Top 25 Contributor
  • Moderator
251 solutions 3016 answers

Yes, there were some issues fix in the newer version - I'm glad your issue is resolved now.