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Coupon Drop Down - How do you get rid of it??

Posted

It's not under add-ons and it's not a program that I can uninstall. I have AdBlocker, which isn't helping. Random words are highlighted on my pages. It just started happening today. I thought people were trying to spam me. How annoying can they be?

Chosen solution

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.

You can also so a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

Read this answer in context 4

Additional System Details

This happened

Every time Firefox opened

This started when...

When I woke up this morning, out-of-the-blue, haven't downloaded anything new lately.

Installed Plug-ins

  • Shockwave Flash 11.4 r402
  • Google Talk Plugin Video Accelerator version:0.1.44.23
  • Version 3.9.1.9832
  • Google Update
  • ActiveGS Emulator 3.5.864
  • GEPlugin
  • 5.1.10411.0
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.3
  • NPWLPG
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • iTunes Detector Plug-in
  • NPRuntime Script Plug-in Library for Java(TM) Deploy

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:16.0) Gecko/20100101 Firefox/16.0

More Information

Helpful Reply

I just wanted to add, it's hard to tell what are links and what are adds. This should be against the law or something. I'm tired of these irreparable companies getting in my way and taking over my computer.

the-edmeister
  • Top 10 Contributor
  • Moderator
3198 solutions 24426 answers

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Reset Firefox – easily fix most problems article.

Did this fix your problems? Please report back to us!

cor-el
  • Top 10 Contributor
  • Moderator
10776 solutions 96959 answers

Chosen Solution

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.

You can also so a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

Question owner

Thank you for the list of good virus protection programs! I downloaded SuperAntiSpyware and it took care of the problem.

(I didn't realize the one I bought from the store was junk...)

cor-el
  • Top 10 Contributor
  • Moderator
10776 solutions 96959 answers

You're welcome.

stevemoon 0 solutions 1 answers

i'm using Firefox 17. in Vista. i have disabled a Firefox add-on called OneClickDownloader which seems to have solved the problem. it is something i had forgotten that i had, although the problem only started recently (2 weeks ago maybe). hope that helps...

Alfred_Newman 0 solutions 1 answers

Helpful Reply

Tried Spybot SD, Super AntiSpyware and Malware Bytes and they helped to some degree but the main problem persisted. Tried running Firefox in safe mode and problem vanished. Rebooted Firefox and using Add-On manager, disabled all Plug-ins. Turned each plugin back on, one at a time and found that ShockwaveFlash bought back the problem. Then with Shockwave running I went to "Extensions" and turned off "HD TV Live".

Bingo problem solved!

Hope this can help others before you dump all your add-ons and have to start over.

Modified by Alfred_Newman

goldenfalcon 0 solutions 1 answers

This was it for me too. It was hiding itself as an HDTV extension. Thank you, Alfred_Newman.

PauloL 1 solutions 11 answers

I had the same problem. Tried using several antivirus tools but not all of them could locate any thread. Spyhunter helped to get rid of CouponDropDown ads. Found a tip and a tool here http://www.2-viruses.com/remove-coupondropdown-virus.

Perejil 0 solutions 1 answers

I also installed SpyHunter. Detected all kinds of threats but at the point of fixing the problem you need to register /purchase the software... I just deactivated shockwave flash plugin and so far the pop-ups disappeared. thx

scoffers 0 solutions 1 answers

I had the same problem. I went to Firefox add-ons and simply unistalled anything I didn't understand or think i wanted. The problem immediately disappeared. It was easy and quick.

By the way, Malwarebytes full scan was no use at all. It doesn't appear to detect these little buggers.

Modified by scoffers

drbruce2 0 solutions 1 answers

I disabled Shockwave Flash and my problem went away. I has previously used multiple anti-virus and malware detectors with no problem. The people that perpetrate these intrusions should be found and beaten for doing these things.

sillymoy 2 solutions 19 answers

It's not necessary listed as CouponDropDown or under web browser extensions. Besides, it comes bundled with other software:

  • Vid-Saver
  • Yontoo
  • 1ClickDown
  • IB Updater
  • TornTV
  • 1ClickDownloader
  • FB Photo Zoom
  • SweetPacks Toolbar
  • GoPhoto. it
  • HDvid Codec
  • PutLockerDownload
  • Incredibar Toolbar
  • OneClickDownload
  • OneClickDownloader
  • Online HD TV StartNow

Any of these may cause CouponDropDown ads to show up. There are probably even more. Antivirus programs will likely fail to remove this little bugger because it's not really malware, so you have to remove CouponDropDown yourself. Here's how to do that:

http://deletemalware.blogspot.com/2013/01/remove-coupondropdown-pop-ups-uninstall.html

Cheers!

11JRidding 0 solutions 1 answers

CouponDropDown had disguised as Movie2kDownloader and I didn't notice!