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When Firefox updated, my dad could no longer use the browser as it kept saying that is it working off line and to uncheck that option. Where do we find the option to uncheck?

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  • Last reply by Mary

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My 82 year old dad downloaded your latest update and he installed it. He used default installation as he does not know how to do custom. When he started up Firefox, it came up with the dialogue that Firefox is off line and that he was suppose to uncheck work off line Box. i looked through my Firefox and I cannot figure out where that box is. He is 150 miles away from me so I can't really look at his computer.

My 82 year old dad downloaded your latest update and he installed it. He used default installation as he does not know how to do custom. When he started up Firefox, it came up with the dialogue that Firefox is off line and that he was suppose to uncheck work off line Box. i looked through my Firefox and I cannot figure out where that box is. He is 150 miles away from me so I can't really look at his computer.

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Use "Alt" key to show menu bar temporarily the on the File menu uncheck "work offline".

You don't always get a message that tells you that you are off-line so even though I hardly ever need it I do install the following because of it's connected/disconnected icons

You can make Firefox 4.0.1 look like Firefox 3.6.17, see numbered items 1-10 in the following topic Fix Firefox 4.0 toolbar user interface, problems (Make Firefox 4.0 look like 3.6)

Modified by David McRitchie

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Thank you. I will forward with to my dad. Hopefully, he can follow.