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Trying to recover Hotmail account pop up by Mozilla says to insert security key into USB. i don't have one

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gary.h.me
gary.h.me

Trying to recover Hotmail account pop up by Mozilla says to insert security key into USB. i don't have one. Never had one. Restricts me from continuing recovery. Can you help please.

Trying to recover Hotmail account pop up by Mozilla says to insert security key into USB. i don't have one. Never had one. Restricts me from continuing recovery. Can you help please.

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TechHorse
TechHorse
  • Top 25 Contributor

gary.h.me, I wonder if this dialogue box is appearing due to the setting "Require device sign in to fill and manage passwords" being enabled?

See this article for more information. https://support.mozilla.org/en-US/kb/firefox-password-authentification-prompt

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