Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Grey box with options everytime I click anywhere on screen

  • 12 replies
  • 1 has this problem
  • 30 views
  • Last reply by cor-el

more options

How do I get rid of grey box popping up constantly anytime I click anywhere on the page? New tab, move tab, open image, save page as.....etc.......

How do I get rid of grey box popping up constantly anytime I click anywhere on the page? New tab, move tab, open image, save page as.....etc.......

All Replies (12)

more options

Can you attach a screenshot?

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window

Helpful?

more options

Note: If you have problems when uploading the image to this forum, you can use imgur. com or a similar image host if the image appears to hang on upload, then add a link to the image. However, this may delay a response if the external link needs review by a moderator.

Helpful?

more options

Please see attached screenshot

Helpful?

more options

Have you tried pressing the <Escape> key?

Helpful?

more options

That works until I click on the next thing, then the box is back.

Helpful?

more options

I don't get that window. I don't know why you are.


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem,

Start Firefox using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

While you are in Troubleshoot(Safe) mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

Helpful?

more options

I tried all of the above, with the exception of disable hardware acceleration. It will not allow me to uncheck the box.

The grey box still pops up with every mouse click.

Helpful?

more options

Perhaps check your mouse settings on Windows. You may have right-click automatically enabled.

Helpful?

more options

Hi Terry, I tried that too. I just can't figure out what else to try.

Helpful?

more options

Do you mean that the context menu opens without you using thiht mouse button or are you using a touch pad and posibly inadvertenly trigger the right-click context menu ?

Helpful?

more options

Yes, it happens every time I left click with my mouse.

Helpful?

more options

Do you have settings in the mouse driver software that counld cause this ? Can you try a different mouse in case there is a hardware problem with your current mouse ?

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.