Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Cannot log into chase.com using Firefox

  • 1 reply
  • 1 has this problem
  • 16 views
  • Last reply by cor-el

floodmp
floodmp
more options

I bought a new Windows 10 laptop today and am migrating from a 7 year old Windows 10 laptop. I downloaded Firefox to the new laptop and cannot log into chase.com using the newly downloaded Firefox - I can log into chase.com using Edge on the new computer, and by using Firefox, Edge or Chrome on the old computer. I have had NO problem logging into numerous other web site using Firefox on the new computer - so far chase.com is the only problem. When I attempt to log in, I get a white screen with a horizontal blue bar - if I click the bar, a box appears asking for user name and password - if I provide these and click again, I get the white screen with the blue line. Help.

I bought a new Windows 10 laptop today and am migrating from a 7 year old Windows 10 laptop. I downloaded Firefox to the new laptop and cannot log into chase.com using the newly downloaded Firefox - I can log into chase.com using Edge on the new computer, and by using Firefox, Edge or Chrome on the old computer. I have had NO problem logging into numerous other web site using Firefox on the new computer - so far chase.com is the only problem. When I attempt to log in, I get a white screen with a horizontal blue bar - if I click the bar, a box appears asking for user name and password - if I provide these and click again, I get the white screen with the blue line. Help.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

  • make sure your extensions and filters are updated to the latest version