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Why my Mozilla Firefox browser is crashing again and again whenever trying to browse pnrstatus.io website for checking my train PNR status?

  • 7 replies
  • 1 has this problem
  • 15 views
  • Last reply by FredMcD

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I need to browse this website https://www.pnrstatus.io/ multiple times for checking my trains' PNR status live. Till yesterday, it was working fine. Yesterday I updated my Mozilla Firefox browser to the latest version 78.02 (64-bit) and now whenever I'm trying to browse the website, my browser is freezing or unstable and it restarts itself.

Can anyone please suggest? Is it an issue with this particular website or my browser has corrupted?

All Replies (7)

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In the address bar, type about:crashes<enter>.
Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We
need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them.
Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see;
https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Helpful?

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Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link}
by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh).
Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

Helpful?

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It is working in safe mode. Thank You. But now my browser is starting in safe mode.

Helpful?

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You can try to disable hardware acceleration in Firefox.

Close and restart Firefox after modifying the setting for changes to take effect.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.


If it works in Safe Mode and in normal mode with all extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) disabled then try to find which extension is causing the problem by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via one of these:

  • "3-bar" menu button -> Exit (Power button)
  • Windows: File -> Exit
  • Mac: Firefox -> Quit Firefox
  • Linux: File -> Quit

Helpful?

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And the crash reports?

Helpful?

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Crash issue is not coming in the safe mode but how to exit from it. My browser is opening now in safe mode. Is there any other trick to fix it?

Should i reinstalled Firefox browser?

Modified by Sanu Singh

Helpful?

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Close the browser. When it reopens, it will do so normally.

It could be the work of one of your add-ons, or it could be Hardware Acceleration.
How to disable Hardware Acceleration {web link}

Type about:addons<enter> in the address bar to open your Add-ons Manager.
Hot key; <Control> (Mac=<Command>) <Shift> A)

In the Add-ons Manager, on the left, select Extensions. Disable a few add-ons, then Restart Firefox.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All Of them.

If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group ONE AT A TIME (restarting FF) until the problem returns.

Once you think you found the problem, disable that and re-enable all the others, then restart again.
Let us know who the suspect is, detective.

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