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Problems signing in to RBC with latest Firefox release Jan 2020

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  • 20 have this problem
  • 7607 views
  • Last reply by MrSensible

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Unable to properly sign in to RBC (Royal Bank of Canada) online banking since install of the latest Firefox release 72.0.1. Windows 10, up to date. Other sites work. Chrome can access RBC ok. No error messages, it just doesn't get through the bank security protocol for some reason via Firefox. Sits with a blank screen.

Chosen solution

Try to set this pref to false on the about:config page.

  • network.http.spdy.enabled.http2 = false

You can open the about:config page via the location/address bar. You can accept the warning and click "I accept the risk!" to continue.

Read this answer in context 👍 8

All Replies (20)

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MrSensible said

Download and install the Opera browser. It works fine on RBC, and has gotten me around other FF issues over the last 6 months.

Thank you. I have Chrome installed and am using that for my banking. Firefox works fine with everything else so far.

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johmyn said

Thanks much for exploring ,contacting and communicating the problem

You're welcome. If everyone with this problem called RBC Online Banking Support 1-800-769-2555 and mentioned it, maybe it'll prompt them to work a little harder and faster.

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McCoy said

McCoy said
Just in case anybody wants to file a bug report :
https://bugzilla.mozilla.org/enter_bug.cgi
https://developer.mozilla.org/docs/Mozilla/QA/Bug_writing_guidelines

Anybody  ?

Or do you all just want to use a different browser? That would be so sad ..... :(


Also see this thread about problems with RBC : https://support.mozilla.org/en-US/questions/1262723

I took a look at what's involved to report a bug the way you suggest and it's like having to go back to school! :-) Have you read through the guidelines? https://developer.mozilla.org/en-US/docs/Mozilla/QA/Bug_writing_guidelines

Personally I don't have the time to work my way through all that. For anyone who does, or who already knows how, then yes I agree, please report the problem that way as well. For those that don't have the time, ability or inclination, use another browser until Mozilla and RBC rectify this problem. I'm using Chrome, others have mentioned Opera and IE as temporary alternatives.

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MrSensible said

Download and install the Opera browser. It works fine on RBC, and has gotten me around other FF issues over the last 6 months. If you're not familiar with it, it's a functional clone of Google Chrome, but more like a "lite" version of Chrome. Does everything GC and FF do. Just a suggestion.

We are Firefox users for a reason, which is that we find it's the best and all those others are awkward, unfamiliar and inferior. Of course I can access my RBC account with Chrome in an emergency, but I hate it. I just keep Chrome around for experimenting. Abandoning Firefox is not the way to sustain it. We need to keep getting after RBC and Mozilla to get together and fix the problem.

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johnb6 said

We need to keep getting after RBC and Mozilla to get together and fix the problem.

Well said ! And the best way to do that is to file a bug report.

"blwtalk" thinks it's like going back to school, but it's not all that difficult. I filed a few bug reports (the guidelines looked pretty daunting to me at first, but I managed).

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I'm surprised RBC would care whether or not FF can be used on their website, since it's the only web browser that has demonstrated a problem. I doubt you'll get much help from them. If IE/Edge, Chrome, and the rest are working, they're not going to spend a lot of time trying to fix a problem with one browser that has historically experienced problems for a lot of reasons, most of them self inflicted. No, this one belongs to Mozilla/FF, and they're the ones who need to fix it, if they want to maintain whatever "browser marketshare" they have. I don't know why they keep on tinkering with the base product. I've used it since the late 1990s, when Netscape was on the wane, and it was always a solid, but flexible and forgiving piece of software, until they decided to try to take on the other mainstream browsers, a few years back. That's when the desire to "one up" the competition started to drag them down, with "enhancements" that often created more issues than they solved. Remember the roll out of "Quantum"? That went well, didn't it? I bet that drove more people away, than the coronavirus in China. There's a couple of old (I/T) sayings that go "if it ain't broke, don't fix it" or for those with more vivid imaginations, "if you want it to stay up, stop playing with it". Mozilla apparently doesn't seem to care, either way. Anyway, I've got multiple browser redundancy on my machines, so when Mozilla makes yet another "oops" fixing something that isn't broken, I can easily get around it. Not because I want to, as I do usually prefer Firefox to the rest, but because after a 30+ year career in I/T and over 2 decades of experience in the world of internet browsers has taught me not to rely on just one piece of code. Ever.

Modified by MrSensible

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MrSensible said

I'm surprised RBC would care whether or not FF can be used on their website, since it's the only web browser that has demonstrated a problem. I doubt you'll get much help from them. If IE/Edge, Chrome, and the rest are working, they're not going to spend a lot of time trying to fix a problem with one browser that has historically experienced problems for a lot of reasons, most of them self inflicted. No, this one belongs to Mozilla/FF, and they're the ones who need to fix it, if they want to maintain whatever "browser marketshare" they have. I don't know why they keep on tinkering with the base product. I've used it since the late 1990s, when Netscape was on the wane, and it was always a solid, but flexible and forgiving piece of software, until they decided to try to take on the other mainstream browsers, a few years back. That's when the desire to "one up" the competition started to drag them down, with "enhancements" that often created more issues than they solved. Remember the roll out of "Quantum"? That went well, didn't it? I bet that drove more people away, than the coronavirus in China. There's a couple of old (I/T) sayings that go "if it ain't broke, don't fix it" or for those with more vivid imaginations, "if you want it to stay up, stop playing with it". Mozilla apparently doesn't seem to care, either way. Anyway, I've got multiple browser redundancy on my machines, so when Mozilla makes yet another "oops" fixing something that isn't broken, I can easily get around it. Not because I want to, as I do usually prefer Firefox to the rest, but because after a 30+ year career in I/T and over 2 decades of experience in the world of internet browsers has taught me not to rely on just one piece of code. Ever.

Granted, today Firefox is only the 3rd most popular browser after Chrome and Safari, but crippling its access to the site and not attempting to fix it is a really dumb move. Get your act together, RBC and Mozilla. If Mozilla doesn't want Firefox to doe and get relegated to oblivion, they had better work on this. Today most sites work hard to be accessibly by all browsers. Fix this or get out of the business.

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johnb6 said

MrSensible said
I'm surprised RBC would care whether or not FF can be used on their website, since it's the only web browser that has demonstrated a problem. I doubt you'll get much help from them. If IE/Edge, Chrome, and the rest are working, they're not going to spend a lot of time trying to fix a problem with one browser that has historically experienced problems for a lot of reasons, most of them self inflicted. No, this one belongs to Mozilla/FF, and they're the ones who need to fix it, if they want to maintain whatever "browser marketshare" they have. I don't know why they keep on tinkering with the base product. I've used it since the late 1990s, when Netscape was on the wane, and it was always a solid, but flexible and forgiving piece of software, until they decided to try to take on the other mainstream browsers, a few years back. That's when the desire to "one up" the competition started to drag them down, with "enhancements" that often created more issues than they solved. Remember the roll out of "Quantum"? That went well, didn't it? I bet that drove more people away, than the coronavirus in China. There's a couple of old (I/T) sayings that go "if it ain't broke, don't fix it" or for those with more vivid imaginations, "if you want it to stay up, stop playing with it". Mozilla apparently doesn't seem to care, either way. Anyway, I've got multiple browser redundancy on my machines, so when Mozilla makes yet another "oops" fixing something that isn't broken, I can easily get around it. Not because I want to, as I do usually prefer Firefox to the rest, but because after a 30+ year career in I/T and over 2 decades of experience in the world of internet browsers has taught me not to rely on just one piece of code. Ever.

Granted, today Firefox is only the 3rd most popular browser after Chrome and Safari, but crippling its access to the site and not attempting to fix it is a really dumb move. Get your act together, RBC and Mozilla. If Mozilla doesn't want Firefox to doe and get relegated to oblivion, they had better work on this. Today most sites work hard to be accessibly by all browsers. Fix this or get out of the business.

From the RBC SIgnin page, referencing the Firefox browser access problem...

"RBC Royal Bank Problem with Firefox browsers

Some pages in RBC Online Banking may not be loading if you are using a Firefox browser.

Try using a different browser, such as Chrome, Safari, or Internet Explorer.

You can learn more and check for updates at Firefox Support. Firefox Support.

" As I said, it's Mozilla's game to lose now. With this statement, RBC has effectively washed their hands of any culpability, and are recommending users try other browsers (that work) for access. I hope Mozilla figures it out soon.

( On spec, I have tried backing out the last 2 Microsoft KB####### updates installed in February to see if they might have something to do with it, but the problem still exists when using FF - Chrome and Opera both work for access to RBC - I may casually pursue the problem by removing some other MS O/S updates, if I have time, to see what happens)

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Having issues still trying to sign into RBC Frustrating

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i cannot access my gmail account however much i try 2 login. i cannot figure out exactly what the problem could be. so i seek your help 2 help me out.

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kayondomartinmk said

i cannot access my gmail account however much i try 2 login. i cannot figure out exactly what the problem could be. so i seek your help 2 help me out.

Hello kayondomartinmk ,

It might be best if you start your own thread and post a question using this link :

https://support.mozilla.org/en-US/questions/new/desktop/other

(you'll have to scroll down to the bottom of the page)

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Looks like I'm back to using good old Opera. Good bye Firefox.

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MrSensible said

I'm surprised RBC would care whether or not FF can be used on their website, since it's the only web browser that has demonstrated a problem. I doubt you'll get much help from them. If IE/Edge, Chrome, and the rest are working, they're not going to spend a lot of time trying to fix a problem with one browser that has historically experienced problems for a lot of reasons, most of them self inflicted. No, this one belongs to Mozilla/FF, and they're the ones who need to fix it, if they want to maintain whatever "browser marketshare" they have. I don't know why they keep on tinkering with the base product. I've used it since the late 1990s, when Netscape was on the wane, and it was always a solid, but flexible and forgiving piece of software, until they decided to try to take on the other mainstream browsers, a few years back. That's when the desire to "one up" the competition started to drag them down, with "enhancements" that often created more issues than they solved. Remember the roll out of "Quantum"? That went well, didn't it? I bet that drove more people away, than the coronavirus in China. There's a couple of old (I/T) sayings that go "if it ain't broke, don't fix it" or for those with more vivid imaginations, "if you want it to stay up, stop playing with it". Mozilla apparently doesn't seem to care, either way. Anyway, I've got multiple browser redundancy on my machines, so when Mozilla makes yet another "oops" fixing something that isn't broken, I can easily get around it. Not because I want to, as I do usually prefer Firefox to the rest, but because after a 30+ year career in I/T and over 2 decades of experience in the world of internet browsers has taught me not to rely on just one piece of code. Ever.

Well FF is the 2nd most used desktop browser on the planet, in turn it must be 2nd for RBC desktop users: https://gs.statcounter.com/browser-market-share/desktop/worldwide

As for the rest said above, I agree completely, especially redundancy.

It would appear you and I are from the same generation {I'm 61}. I was around when AOL's browser was being given out free on floppy disk, Netscape had just hit the market, "Trash80s", and recall the days of BBSs, the invention of hyperlinks by TimBL, etc.

Anyway, it's been great reading all the responses. Unfortunately there's no work-around so I'll wait. I just tried FF at Tangerine Bank and it works fine. I wonder if FF works with other banks or if this is strictly a RBC/FF issue? Mozilla will get it fixed either way though. Meantime, Chrome for me and banking. Everything else FF.

It's a good browser imho and like you wish they would quit messing with it under the guise of enhancements and security.

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I have been using Firefox for banking and credit card accounts at over a half dozen institutions, and only RBC has not worked with the most recent Firefox. Safari on my Mac does fine with RBC.

John

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I sign in to 3 financial institutions, RBC, TD Bank and PC Financial. RBC is the only one where Firefox has stopped working, so it's RBC's problem to fix. The only other site that gives problems is Rogers, mostly Community Forums, but that's always been Rogers' fault because they keep messing with the site.

When I try signing in to RBC I get a blank page with a feedback tab on the side. I would suggest using the tab to tell RBC to fix the site every day. Keep hammering away at them.

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blwtalk said

MrSensible said
I'm surprised RBC would care whether or not FF can be used on their website, since it's the only web browser that has demonstrated a problem. I doubt you'll get much help from them. If IE/Edge, Chrome, and the rest are working, they're not going to spend a lot of time trying to fix a problem with one browser that has historically experienced problems for a lot of reasons, most of them self inflicted. No, this one belongs to Mozilla/FF, and they're the ones who need to fix it, if they want to maintain whatever "browser marketshare" they have. I don't know why they keep on tinkering with the base product. I've used it since the late 1990s, when Netscape was on the wane, and it was always a solid, but flexible and forgiving piece of software, until they decided to try to take on the other mainstream browsers, a few years back. That's when the desire to "one up" the competition started to drag them down, with "enhancements" that often created more issues than they solved. Remember the roll out of "Quantum"? That went well, didn't it? I bet that drove more people away, than the coronavirus in China. There's a couple of old (I/T) sayings that go "if it ain't broke, don't fix it" or for those with more vivid imaginations, "if you want it to stay up, stop playing with it". Mozilla apparently doesn't seem to care, either way. Anyway, I've got multiple browser redundancy on my machines, so when Mozilla makes yet another "oops" fixing something that isn't broken, I can easily get around it. Not because I want to, as I do usually prefer Firefox to the rest, but because after a 30+ year career in I/T and over 2 decades of experience in the world of internet browsers has taught me not to rely on just one piece of code. Ever.

Well FF is the 2nd most used desktop browser on the planet, in turn it must be 2nd for RBC desktop users: https://gs.statcounter.com/browser-market-share/desktop/worldwide

As for the rest said above, I agree completely, especially redundancy.

It would appear you and I are from the same generation {I'm 61}. I was around when AOL's browser was being given out free on floppy disk, Netscape had just hit the market, "Trash80s", and recall the days of BBSs, the invention of hyperlinks by TimBL, etc.

Anyway, it's been great reading all the responses. Unfortunately there's no work-around so I'll wait. I just tried FF at Tangerine Bank and it works fine. I wonder if FF works with other banks or if this is strictly a RBC/FF issue? Mozilla will get it fixed either way though. Meantime, Chrome for me and banking. Everything else FF.

It's a good browser imho and like you wish they would quit messing with it under the guise of enhancements and security.

I had no idea Chrome was the king of the hill by such a wide margin for browser usage. Interesting chart. FF is number two in a group of apparent also rans, I'd say. I tried Opera (3 versions) on my Android phone and decided to give it a try on W10. Seems functional, and very similar to Chrome, in that it runs multiple separate background tasks. I think FF went to that design a while back, on a smaller scale, too.

FF works on CIBC, so it must be a perfect storm between FF and RBC. If they (RBC) have a fix, you won't see it until sometime tomorrow, if the fix requires an RBC system/software change. Their weekly update window (like every 7X24 business) was typically Sat night - Sun morning for systems maintenance and upgrades. I used to work with some of their current I/T people in a past life, and they are all very competent. Problem is, most of them were mainly technical people, until they joined RBC, and many chose to start the corporate ladder climb, and no longer do tech stuff. I'm sure they would have replaced themselves with good people, though.

So, yes, we're probably in the same age/peer group. Ask a kid with a smartphone where you can find a keypunch or a card reader, and you'll get a blank stare, "what's that?", I'd bet. My first computer experience was on an S360/HASP operating system loaded up on any of the Model 155/158/168 mainframes in our shop. We were on the brink of transitioning to S370 when I started. I left the biz when they were just upgrading from MVS to Z/OS operating systems with server based applications coming down the pike. IIRC, and that's not guaranteed.

Ditto on FF/Opera/Chrome. Redundancy is good, and it's nice that they can import/export each other's profile datum. Makes a switch to another browser easier.

Interestingly, my other computer runs Windows 7 and FF works for RBC there. Just to muddy the waters.

Take care, hope they get it fixed.

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FF works on RBC on a WIn7 OS laptop. FYI.

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johnb6 said

I sign in to 3 financial institutions, RBC, TD Bank and PC Financial. RBC is the only one where Firefox has stopped working, so it's RBC's problem to fix. The only other site that gives problems is Rogers, mostly Community Forums, but that's always been Rogers' fault because they keep messing with the site. When I try signing in to RBC I get a blank page with a feedback tab on the side. I would suggest using the tab to tell RBC to fix the site every day. Keep hammering away at them.

It's not RBC's problem to fix a lone browser problem. Every other browser works on RBC, so it's Mozilla's problem. RBC has already washed their hands of it suggesting you try another browser.

At the bottom of the RBC signin page. They are suggesting people follow up with Firefox support. " Problem with Firefox browsers

Some pages in RBC Online Banking may not be loading if you are using a Firefox browser.

Try using a different browser, such as Chrome, Safari, or Internet Explorer.

You can learn more and check for updates at Firefox Support. Firefox Support. "

Modified by MrSensible

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MrSensible said

It's not RBC's problem to fix a lone browser problem. Every other browser works on RBC, so it's Mozilla's problem. RBC has already washed their hands of it suggesting you try another browser.

If that's so, it's very inconsiderate and short sighted. It's every site's web developers' job to make it work with all popular browsers. FF is the second or third most popular. Those are well-paid professionals, especially for big organizations like RBC. Long gone are the days when web developers were teenage nerds and only supported IE, all other browsers getting errors.

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MrSensible said

FF works on RBC on a WIn7 OS laptop. FYI.

That's what I use and it's been impossible for the last couple of weeks. But today I was able to sign in a couple of times after several tries and still had some pages not loading. I also noticed some changes I hadn't seen before, so it looks like work in progress.

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