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Hi , I forgot my 2 authentication details

  • 1 reply
  • 1 has this problem
  • Last reply by cor-el

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I cannot remember the authentication app and i have no recovery code

I can provide account email and password 

Account email : *** Account password : ***

and also all my details

Name : Alberto Surname : *** Born : *** Italian CF ( fiscal code ) : ***

Could you please tell me the app I used to do the authentication and send me a barcode to be scanned to do the 2 step authentication ? I thik this is the most secure way to proceed but i let you find a possible solution for this problem

I'm attaching a picture of my Passport to verify my identity

Best regards

edit: removed personal information for your protection - this is a public forum, don't post sensitive information here! (philipp)

Modified by philipp

All Replies (1)

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Sorry, but if you do not have the authenticator app and also do not have recovery codes then you will have to setup a new Sync account with a different email address.