This thread was archived. Please ask a new question if you need help.
Hi , I forgot my 2 authentication details
I cannot remember the authentication app and i have no recovery code
I can provide account email and password
Account email : *** Account password : ***
and also all my details
Name : Alberto Surname : *** Born : *** Italian CF ( fiscal code ) : ***
Could you please tell me the app I used to do the authentication and send me a barcode to be scanned to do the 2 step authentication ? I thik this is the most secure way to proceed but i let you find a possible solution for this problem
I'm attaching a picture of my Passport to verify my identity
edit: removed personal information for your protection - this is a public forum, don't post sensitive information here! (philipp)
Modified by philipp
All Replies (1)
Sorry, but if you do not have the authenticator app and also do not have recovery codes then you will have to setup a new Sync account with a different email address.