X
Tap here to go to the mobile version of the site.

Support Forum

I lost access 2FA and i want to make a new account with the same email adress

Posted

Hello,

I can't have access to my old account (i lost the old key and i reset my phone with the google authentificator) I create a new account with a but i want to use my old email adress and... impossible!!! The problem is that i use a email and a secondary email adress and i can't use it.

How i can delete my old account without login (i can login but don't have access because of the 2FA)

Thank you

Hello, I can't have access to my old account (i lost the old key and i reset my phone with the google authentificator) I create a new account with a but i want to use my old email adress and... impossible!!! The problem is that i use a email and a secondary email adress and i can't use it. How i can delete my old account without login (i can login but don't have access because of the 2FA) Thank you

Additional System Details

Installed Plug-ins

  • Shockwave Flash 27.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:64.0) Gecko/20100101 Firefox/64.0

More Information

Mick 6 solutions 77 answers

Hi cervorange,

if you can still log in disable it in the settings after logging in on:

You can otherwise do a password reset which should disable your 2FA

Hi cervorange, if you can still log in disable it in the settings after logging in on: * [https://accounts.firefox.com/signin] You can otherwise do a password reset which should disable your 2FA

Modified by Mick

Question owner

Hello MickvdMeijde,

The problem is that i don't have access to my setting... when i try, he ask all the time to confirm my email adress (i never receive any email and i try a lot of time and check in the spam and have a contact (accounts@firefox.com) or i arrive on the page that i need to enter security code (6 numbers)...

Hello MickvdMeijde, The problem is that i don't have access to my setting... when i try, he ask all the time to confirm my email adress (i never receive any email and i try a lot of time and check in the spam and have a contact (accounts@firefox.com) or i arrive on the page that i need to enter security code (6 numbers)...
Mick 6 solutions 77 answers

cervorange said

Hello MickvdMeijde, The problem is that i don't have access to my setting... when i try, he ask all the time to confirm my email adress (i never receive any email and i try a lot of time and check in the spam and have a contact (accounts@firefox.com) or i arrive on the page that i need to enter security code (6 numbers)...

Have you tried to reset your password?

''cervorange [[#answer-1188726|said]]'' <blockquote> Hello MickvdMeijde, The problem is that i don't have access to my setting... when i try, he ask all the time to confirm my email adress (i never receive any email and i try a lot of time and check in the spam and have a contact (accounts@firefox.com) or i arrive on the page that i need to enter security code (6 numbers)... </blockquote> Have you tried to reset your password?

Question owner

Yes, 4 times but i have the same problem

Yes, 4 times but i have the same problem

Question owner

But, there is probably a problem because, i try to verified my email adress but i receive no email (spam or other place) ....

But, there is probably a problem because, i try to verified my email adress but i receive no email (spam or other place) ....

Question owner

I have a return when i click to confirm my email that it can't send an email to do this....

I have a return when i click to confirm my email that it can't send an email to do this....
Mick 6 solutions 77 answers
take a look at this: [https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verification-email-faq Firefox Sync Verification Email FAQs]

Question owner

Thank you for your answer but i try all of this and it don't change. I'm blocked....

Thank you for your answer but i try all of this and it don't change. I'm blocked....
Mick 6 solutions 77 answers

if you currently have a device connected to your account you can request a recovery key. you can find this option you:

  1. open "Tools > Options > Sync" or "Firefox > Set Up Sync"
  2. click "Set Up Firefox Sync" to go to "Firefox Sync Setup"
  3. click "I Have an Account" : Connect
  4. click "I don't have the device with me" at the bottom to enter the account settings (email, password, sync key)
if you currently have a device connected to your account you can request a recovery key. you can find this option you: # open "Tools > Options > Sync" or "Firefox > Set Up Sync" # click "Set Up Firefox Sync" to go to "Firefox Sync Setup" # click "I Have an Account" : Connect # click "I don't have the device with me" at the bottom to enter the account settings (email, password, sync key)

Modified by Mick

Question owner

Hello, thanks for you're answer, i don't have access to my account but i have a recovery key. The problem is there is not place where i can enter the key. Firefox change identification system and recovery key don't have any utility now...

Hello, thanks for you're answer, i don't have access to my account but i have a recovery key. The problem is there is not place where i can enter the key. Firefox change identification system and recovery key don't have any utility now...
Mick 6 solutions 77 answers
try this: [https://support.mozilla.org/en-US/kb/reset-your-firefox-account-password-recovery-keys Reset your Firefox Account password with Recovery Keys]

Question owner

I try this, but the procedure is différent. When you arrive here :

"2-Check your email and click the password reset link in it."

You reset directly you're password without enter recovery key. So it's what i done. But after it ask me to confirm my gmail account and it say that an email it send but .... no email...

I try this, but the procedure is différent. When you arrive here : "2-Check your email and click the password reset link in it." You reset directly you're password without enter recovery key. So it's what i done. But after it ask me to confirm my gmail account and it say that an email it send but .... no email...

Question owner

I receive an email from accounts@firefox.com that my password change but no email to confirm....

I receive an email from accounts@firefox.com that my password change but no email to confirm....
Mick 6 solutions 77 answers

cervorange said

I receive an email from accounts@firefox.com that my password change but no email to confirm....

Do you get the email that lets you change your password? or only one that a password change has been requested?

''cervorange [[#answer-1189262|said]]'' <blockquote> I receive an email from accounts@firefox.com that my password change but no email to confirm.... </blockquote> Do you get the email that lets you change your password? or only one that a password change has been requested?

Modified by Mick

Question owner

The second one

The second one
Mick 6 solutions 77 answers

is the account still logged in on any of your devices? (sometimes the mail does get sent but doesn't arrive for some reason usually remaking an account on that email should fix this problem)

is the account still logged in on any of your devices? (sometimes the mail does get sent but doesn't arrive for some reason usually remaking an account on that email should fix this problem)

Modified by Mick

Question owner

no, not know....

no, not know....
Mick 6 solutions 77 answers

If it's logged in nowhere, you cannot receive a backup code and 2fa is unavailable then i am afraid there is no possibility for you to log in and delete the account. And as a tip for next time i'd advise you to use an alternative to Google Authenticator. i myself use Authy which is available on multiple devices.

If it's logged in nowhere, you cannot receive a backup code and 2fa is unavailable then i am afraid there is no possibility for you to log in and delete the account. And as a tip for next time i'd advise you to use an alternative to Google Authenticator. i myself use Authy which is available on multiple devices.

Modified by Mick

Question owner

Ok, thank you very much for you're answers and you're time.

I would like to know how many time i have to wait before i can re-use my old email address? I think it's very strange to have no way to do a new account with an old email address. I must create a new email adress just for this....

Ok, thank you very much for you're answers and you're time. I would like to know how many time i have to wait before i can re-use my old email address? I think it's very strange to have no way to do a new account with an old email address. I must create a new email adress just for this....
cor-el
  • Top 10 Contributor
  • Moderator
17536 solutions 158573 answers

See also:

See also: *[[/questions/1226620]] I forget recovery and security code *[[/questions/1228344]] I have reset my mobile and would like to re-add my Firefox account in Google authenticator