I have reset my mobile and would like to re-add my Firefox account in Google authenticator. How do I do that?
After a mobile reset, I have lost the Google Authenticator settings. I could relink every app or service that used it, except my Firefox account: there does not seem to be any way to do that, since the "deactivate" button in the account settings does not do anything. I can still use my recovery codes of course, but this is not very satisfying in the long term.
Chosen solution
Thank you. Precisely, the desactivate button does not work. Therefore I have tried to change my password as you suggest, but it said "Session unverified".
So, thinking I might need to verify my session I finally logged out and in again, using another one of my emergency codes. Then I could disable and re-enable 2FA!
Conclusion: you need a fresh login to disable 2FA. This constraint makes sense, but I think it should be documented somewhere.
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Hi, please see Google or the add-on/Extension that you are using to do do that for the information and support.
Said in other words, how do I get the Firefox/Mozilla account to show a QR code again to be registrated in a 2FA application?
Hi, you keep asking for Phone information on the Desktop and laptop/notebook forum. Which you made using Win 10.
The only Google Authenticator I know is add-ons and this, as well depending on your phone OS.
Yes, I do :-) because I manage my Firefox account from a computer, and wish to be able to connect to it from any device. Sure I use a mobile authenticating app, but this not where the problem lies. I am not asking for phone information (everything is fine on that side), I am asking for a way to reinitiate the 2 step authentication from the web page that is supposed to permit it.
The red button on the screen capture does not work. So there must be a way.
Modified by ThJ
Try to disable 2FA and re-enable 2FA on that Firefox account. That should allow to setup Google authenticator once again. If that doesn't work then try to reset the password of the Sync account.
Chosen Solution
Thank you. Precisely, the desactivate button does not work. Therefore I have tried to change my password as you suggest, but it said "Session unverified".
So, thinking I might need to verify my session I finally logged out and in again, using another one of my emergency codes. Then I could disable and re-enable 2FA!
Conclusion: you need a fresh login to disable 2FA. This constraint makes sense, but I think it should be documented somewhere.