Hi, sorry to hear that. Yes when you do not take your computer off Sync before you format you loose your data anyways as there is a token set on your computer to talk to Sync to transfer your data.

You will have to make a new account or go through the process of getting new passwords.

If you are using Sync as a backup service, that is not what Sync is intended for. It is intended to Sync 2 or more computers to sync the data. If the above does not apply to you continue on with getting new password.

hi thank you for your reply

i already make a new password (forgot password)

but the log in still ask for recovery or security code

HI, you are going to have to deal with passwords and security codes yourself. Firefox Support Volunteers nor anyone have your passwords or codes. Start again. Get a online email like yahoo that has throw away addresses and you can make a bunch more mistakes.

So, there is nothing we can do for you at all. It is up to you.

Can't you access the Sync website on the device you used for 2FA?

• https://accounts.firefox.com/signin
• https://accounts.firefox.com/settings

• https://blog.mozilla.org/services/2018/05/22/two-step-authentication-in-firefox-accounts/

Pkshadow said

HI, you are going to have to deal with passwords and security codes yourself. Firefox Support Volunteers nor anyone have your passwords or codes. Start again. Get a online email like yahoo that has throw away addresses and you can make a bunch more mistakes. So, there is nothing we can do for you at all. It is up to you.

my only problem is with two-step authentication i forced to reinstall the os im not like those people you tolk about them

cor-el said

Can't you access the Sync website on the device you used for 2FA?

• https://accounts.firefox.com/signin
• https://accounts.firefox.com/settings

---

• https://blog.mozilla.org/services/2018/05/22/two-step-authentication-in-firefox-accounts/

hi and thank you for reply

my problem is i had activated the two-step authentication i lost the recovery code i lost the security code but i know the password and the email (both primary and secondary emails) how can i restore my account

You can try to reset the password of the Sync account to see if that gives access to the account settings. You will lose all data stored on the Sync server when you reset the password of the Sync account.

cor-el said

You can try to reset the password of the Sync account to see if that gives access to the account settings. You will lose all data stored on the Sync server when you reset the password of the Sync account.

i already try it

Abdullah Alshamrani said

cor-el said

You can try to reset the password of the Sync account to see if that gives access to the account settings. You will lose all data stored on the Sync server when you reset the password of the Sync account.

i already try it

brother i don't know what i can say but after i reset my password for second time it's work !! i don't know why but that's what happen thank you all for your help especially you bro

activate my recovery and security code on my account please send me