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New, sending Earthlink mail and getting "Enter a URL" from Fire Fox

  • 4 replies
  • 1 has this problem
  • 63 views
  • Last reply by FredMcD

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New today, I can receive e-mail into my Earthlink account but when I go to send any messages I get a FireFox message of "Enter a URL" I have no problem or issues when using Chrome. Yesterday I was unable to roll over in Experian to a secure site, again no issue with Chrome. I am on a desk top using Windows 10 and the most current version of FireFox. Suggestions would be appreciated, would had to abandon FireFox as I am a long time user.

Chosen solution

That was very good work. Well done. Please flag your last post as Solved Problem so others will know.

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Separate Issue; Your System Details shows;

Installed Plug-ins

Shockwave Flash 23.0 r0 Shockwave Flash 16.0 r0
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Flash: Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac

Then reinstall the latest version.

Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x.

Flash Player Version: 23.0.0.162 Flash Player (Linux) Version 11.2.202.635

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download.

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download.

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This is a support forum for Mozilla Firefox. You will have to contact your e-mail provider for help. https://support.mozilla.org/en-US/kb/problems-with-email-how-to-find-help

Or are you talking about Thunderbird?


Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.

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Thanks for the suggestions but found it easier to uninstall Firefox and re-install. Problem appears to have been solved.

SOLVED PROBLEM

Modified by tom_6037

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Chosen Solution

That was very good work. Well done. Please flag your last post as Solved Problem so others will know.