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Cannot connect to Photodex.com. Tried all the solutions on the web site. Also cannot access this page with Windows Explorer. Can access it on my iPhone

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Cannot connect to Photodex.com. Tried all the solutions on the web site - clearing cache, history, etc.. Also cannot access this page with Windows Explorer. Can, however, access it on my iPhone - so website is running. Tried it on another computer and can't access it there either. Do not have this problem with any other websites. Both computers are running Windows 7 Pro. I last tried accessing photodex a couple of weeks ago, and had no problem. Any suggestions?

Cannot connect to Photodex.com. Tried all the solutions on the web site - clearing cache, history, etc.. Also cannot access this page with Windows Explorer. Can, however, access it on my iPhone - so website is running. Tried it on another computer and can't access it there either. Do not have this problem with any other websites. Both computers are running Windows 7 Pro. I last tried accessing photodex a couple of weeks ago, and had no problem. Any suggestions?

Additional System Details

Installed Plug-ins

  • Intel web components updater - Installs and updates the Intel web components
  • CANON iMAGE GATEWAY Album Plugin Utility Module for IJ
  • DYMO Label Framework Plugin
  • Google Update
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • Nitro PDF plugin for Firefox and Chrome
  • Photodex Presenter Plugin 7,00,0,3527
  • Shockwave Flash 23.0 r0
  • 5.1.41212.0
  • VLC media player Web Plugin
  • Windows Activation Technologies Plugin for Mozilla

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:48.0) Gecko/20100101 Firefox/48.0

More Information

FredMcD
  • Top 10 Contributor
4271 solutions 59908 answers

Sounds like something on your system is causing the issue.

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?


Start your Computer in safe mode with networking. Then start Firefox. Try Safe websites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

Sounds like something on your system is causing the issue. Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? ------------------- Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' websites. Is the problem still there? '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]'''

Question owner

Tried the safe mode - same result - cannot access Photodex.com. This is the only website with which I'm having trouble. Windows explorer also won't let me access the website, yet I can access it on my iPhone. Any other suggestions?

Tried the safe mode - same result - cannot access Photodex.com. This is the only website with which I'm having trouble. Windows explorer also won't let me access the website, yet I can access it on my iPhone. Any other suggestions?
InderdeepBajwa 0 solutions 4 answers

I can access it. So the problem is with your IP4 or IP6 settings that you might have misconfigured. If you have recently modified Firefox Pipeline or Network settings of your computer, then do share me the details. That's probably DNS error otherwise.

I can access it. So the problem is with your IP4 or IP6 settings that you might have misconfigured. If you have recently modified Firefox Pipeline or Network settings of your computer, then do share me the details. That's probably DNS error otherwise.

Question owner

I tried accessing photodex.com on another computer running Windows 8.1 and it worked. The 2 computers that cannot access this website are running Windows 7 Pro. And as stated previously, I can access it via my iPhone - so perhaps Win7 Pro is the problem??

I tried accessing photodex.com on another computer running Windows 8.1 and it worked. The 2 computers that cannot access this website are running Windows 7 Pro. And as stated previously, I can access it via my iPhone - so perhaps Win7 Pro is the problem??
FredMcD
  • Top 10 Contributor
4271 solutions 59908 answers

mclare9 said

Tried the safe mode - same result

Both Firefox and the computer?

''mclare9 [[#answer-918309|said]]'' <blockquote> Tried the safe mode - same result </blockquote> Both Firefox and the computer?

Question owner

I've tried the safe mode for Firefox and the computer. Access to photodex.com still fails. As previously stated, I am able to access this website on a Win 10 computer, but not on 2 computers running Win 7 Pro. Any other suggestions?

I've tried the safe mode for Firefox and the computer. Access to photodex.com still fails. As previously stated, I am able to access this website on a Win 10 computer, but not on 2 computers running Win 7 Pro. Any other suggestions?

Question owner

Additionally, I have not changed the IP4 or IP6 settings - in fact, I don't even know how. I don't thinks Firefox is the problem because I also cannot access the website with Windows Exporer.

Additionally, I have not changed the IP4 or IP6 settings - in fact, I don't even know how. I don't thinks Firefox is the problem because I also cannot access the website with Windows Exporer.
FredMcD
  • Top 10 Contributor
4271 solutions 59908 answers

mclare9 said

I've tried the safe mode for Firefox and the computer

I've called for more help.

The Win 10 and the Win 7, do they use the internet access? Modem, WiFi . . . . . .

''mclare9 [[#answer-921615|said]]'' <blockquote> I've tried the safe mode for Firefox and the computer </blockquote> I've called for more help. The Win 10 and the Win 7, do they use the internet access? Modem, WiFi . . . . . .

Question owner

Not sure I understand your question, but all 3 of my computers are on the same internet access via modem and router. The only differences are the operating systems. They are all using Firefox. And to repeat, only the Win 10 computer can access Photodex.com. Neither of the Win 7 Pro computers can access that site, but are able to access all other websites.

Not sure I understand your question, but all 3 of my computers are on the same internet access via modem and router. The only differences are the operating systems. They are all using Firefox. And to repeat, only the Win 10 computer can access Photodex.com. Neither of the Win 7 Pro computers can access that site, but are able to access all other websites.
FredMcD
  • Top 10 Contributor
4271 solutions 59908 answers

Sorry, my last post should have said; Use the same internet access.

If this was different, it might be the modem.

Sorry, my last post should have said; Use the same internet access. If this was different, it might be the modem.