This thread was archived. Please ask a new question if you need help.
I can no longer view the comments section of npr.org. Is there a "compatibility view mode" in firefox that I can turn off? Chro
The NPR.org website suggest turning off the "compatibility view mode," if you're using Explorer. Is there something similar that I can turn off in firefox? I think this is a result of the last update from Mozzilla. I can view the website comments without a problem using Chrome.
All Replies (8)
There is not, however in order to investigate if this site functions better in Firefox, try the new version:
You can try these steps in case of issues with web pages:
You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.
- Hold down the Shift key and left-click the Reload button
- Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
- Press "Command + Shift + R" (Mac)
Clear the cache and remove cookies only from websites that cause problems.
"Clear the Cache":
- Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
- Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"
Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.
- Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
- Do NOT click the Reset button on the Safe Mode start window
None of these suggestions solved my problem. I'm also pretty sure, the problem began when I last updated firefox 1 or 2 weeks ago. I know it's a problem for a lot of other people because there are barely any comments on NPR.org stories, where there would be hundreds before this problem occurred. I hope Mozilla can figure it out, but I'll use Chrome until that happens.
on a side note, I also noticed a duplicate plugin:
Adobe Shockwave for Director Netscape plug-in, version 18.104.22.168
Adobe Shockwave for Director Netscape plug-in, version 22.214.171.124
I tried this article: http://www.npr.org/blogs/goatsandsoda.../go-ahead-little-goat-eat-some-poison-ivy-it-wont-hurt-a-bit for example and did not have an issue. However I was not signed in. If there is an issue with cookies try deleting any stored cookies for the site. Cookies - Information that websites store on your computer
On news stories, NPR uses Disqus for comments (screen shot example attached, Firefox 37.0.1, Windows 7).
Can you think of any software, add-ons, custom settings, etc., that might block Disqus or framed pages?
Thanks for trying, but I don't understand the relevance of "duplicate plug-in," and I have tried deleting the cookies. About software, add-ons, custom settings, etc., that might block Disqus or framed pages? I keep it simple, and haven't changed anything. As I mentioned in my previous question, I am still able to use Disqus when I use a different browser (i.e., chrome), so if there is something blocking, I'm thinking it's unique to Firefox.
Yes, it's something affecting Firefox, but among the 3 people posting in this thread, only your Firefox...
Couple other questions:
(1) Can you see Disqus comments on their own site?
(2) Could you test in Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Troubleshoot Firefox issues using Safe Mode.
If Firefox is not running: Hold down the Shift key when starting Firefox.
If Firefox is running: You can restart Firefox in Safe Mode using either:
- "3-bar" menu button > "?" button > Restart with Add-ons Disabled
- Help menu > Restart with Add-ons Disabled
and OK the restart.
Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).
Any difference on either the Disqus site or NPR?
Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test.
Can you attach a screenshot?
- Use a compressed image type like PNG or JPG to save the screenshot
- Make sure that you do not exceed the maximum size of 1 MB