Cómo colaborar

Artículo Visitas Estado
About the Knowledge Base
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Add images and screenshots to Knowledge Base articles
Updated
Adding screencasts
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Add-on support guidelines for contributors
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Anatomy of a Knowledge Base article
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Angry User Training
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Answering questions on the Support Forum
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Article Description
Updated
Article discussion forums
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Article History
Updated
Article review and approval guidelines
Necesitan revisión
Article status and change type
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[Attn Admin] How the community can reach an Admin and when you might want to
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Best practices for answering questions in the Support Forum [Edits welcome!]
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Best practices for creating new video tutorials
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Content community best practices for Bugzilla tickets
Updated
Contributor News & Resources
Updated
Contributor Policy - Usage of Generative AI (e.g., ChatGPT)
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Contributors guide on Firefox advanced customization with CSS
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Contributors Guide to Writing a Good Bug
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Create a new Knowledge Base article
Updated
Create or improve common forum responses
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Customer Service Contributor Forum Skills
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Edit a Knowledge Base article
Updated
Editorial guidelines for Mozilla accounts
Updated
Escalation Guidelines
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Evaluating a Solution in the Forum
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File a bug report or feature request for Mozilla products
Necesitan revisión
Firefox for Android (Android Studio Emulator)
Updated
Firefox for Android for Support Forum Contributors
Updated
Firefox for iOS (Xcode Simulator)
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Firefox Support troubleshooting guide
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Firefox version support policy for Knowledge Base content
Updated
Forum Moderation Guidelines
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Get familiar with Firefox Focus
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Get familiar with Firefox for Android
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Get familiar with Firefox for iOS
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Get started with Mobile Support
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Get to know Mozilla
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Helping with crashes
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How does support localization work?
Updated
How do I update articles after their first translation?
Updated
How to answer escalated questions
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How to be a Social Support Moderator
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How to be a SUMO Locale Leader
Updated
How to contribute to article localization
Necesitan revisión
How to contribute to Mobile Support - Start here!
Updated
How to contribute to Social Support
Updated
How to contribute to the Knowledge Base
Updated
How to contribute to the Support Forum
Updated
How to help with non-English conversations on Mobile and Social Support
Updated
How to localize the SUMO interface
Updated
How to make screenshots
Updated
How to navigate and use the support forum platform
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How to obtain a shortened mzl.la link
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How to participate in SUMO contributor meetings
Updated
How to translate SUMO KB articles in Bengali
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How to Translate SUMO KB Articles in Hindi
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How to use "For" tags
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Improve the Knowledge Base
Updated
L10N guidelines for reviewing translated articles
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Localization Dashboards
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Markup chart
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Markup cheat sheet
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Mobile and Social Support escalation process
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Mobile Store Support common issues
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Mobile Store Support moderation guidelines
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Mobile Support feedback and bug board
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Mobile Support - How to reply
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Mobile Support - How to use the tool
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Mobile Support - Tool overview
Updated
Mozilla official support channels
Necesitan revisión
Mozilla Support rules and guidelines
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Participate in early testing (foxfooding)
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Practice article for SUMO localizers (localize this)
Updated
Research upcoming changes to Firefox
Updated
Social Support Common Replies
Updated
Social Support - Configure tools and workspace
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Social Support - Contributor roles
Necesitan revisión
Social Support - Guidelines
Necesitan revisión
Social Support - How to use the tool
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Social Support - Responding from @FirefoxSupport
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Social Support - Tagging guidelines
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Staging Site
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SUMO Living Localization Guide
Updated
Support forum - Find support answers
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Support forum - How to escalate
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Support forum - How to follow up
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Support forum - Offtopic and duplicate questions
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Support forum - Post replies
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Technical writing program
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Translating an article
Updated
Using Pontoon to Localize SUMO
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Using Templates
Updated
Using the Knowledge Base Dashboard
Updated
When and how to use keywords to improve an article's search ranking
Updated
When to respond to a controversial tweet as a Firefox Advocate
Updated
Writing guide for Knowledge Base articles
Necesitan revisión