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When I click on the firefox logo to open, Ominent comes up on my computer screen....Not Firefox. Why?

  • 24 replies
  • 2 have this problem
  • 333 views
  • Last reply by lormand

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Application Basics
------------------
Name: Firefox
Version: 27.0
User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:27.0) Gecko/20100101 Firefox/27.0
Crash Reports for the Last 3 Days
---------------------------------
All Crash Reports
Extensions
----------
Name: AVG SafeGuard toolbar
Version: 17.3.1.91
Enabled: false
ID: avg@toolbar
Name: Norton Toolbar
Version: 2013.4.5.2
Enabled: false
ID: {2D3F3651-74B9-4795-BDEC-6DA2F431CB62}
Name: Norton Vulnerability Protection
Version: 12.0.5.3 - 1
Enabled: false
ID: {BBDA0591-3099-440a-AA10-41764D9DB4DB}
Important Modified Preferences
------------------------------
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.disk.smart_size_cached_value: 358400
browser.places.smartBookmarksVersion: 4
browser.sessionstore.upgradeBackup.latestBuildID: 20140127194636
browser.startup.homepage: http://search.ominent.com/ws/?source=9f1d0980&tbp=homepage&toolbarid=base&u=0e163f060000000000002cd05ab28407
browser.startup.homepage_override.buildID: 20140127194636
browser.startup.homepage_override.mstone: 27.0
dom.mozApps.used: true
extensions.lastAppVersion: 27.0
font.internaluseonly.changed: false
gfx.direct3d.last_used_feature_level_idx: 0
keyword.URL: http://search.ominent.com/ws/?source=9f1d0980&tbp=url&toolbarid=base&u=0e163f060000000000002cd05ab28407&q=
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1391794718
places.history.expiration.transient_current_max_pages: 104858
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
print.printer_HP_Photosmart_2600_series.print_bgcolor: false
print.printer_HP_Photosmart_2600_series.print_bgimages: false
print.printer_HP_Photosmart_2600_series.print_colorspace:
print.printer_HP_Photosmart_2600_series.print_command:
print.printer_HP_Photosmart_2600_series.print_downloadfonts: false
print.printer_HP_Photosmart_2600_series.print_duplex: 0
print.printer_HP_Photosmart_2600_series.print_edge_bottom: 0
print.printer_HP_Photosmart_2600_series.print_edge_left: 0
print.printer_HP_Photosmart_2600_series.print_edge_right: 0
print.printer_HP_Photosmart_2600_series.print_edge_top: 0
print.printer_HP_Photosmart_2600_series.print_evenpages: true
print.printer_HP_Photosmart_2600_series.print_footercenter:
print.printer_HP_Photosmart_2600_series.print_footerleft: &PT
print.printer_HP_Photosmart_2600_series.print_footerright: &D
print.printer_HP_Photosmart_2600_series.print_headercenter:
print.printer_HP_Photosmart_2600_series.print_headerleft: &T
print.printer_HP_Photosmart_2600_series.print_headerright: &U
print.printer_HP_Photosmart_2600_series.print_in_color: true
print.printer_HP_Photosmart_2600_series.print_margin_bottom: 0.5
print.printer_HP_Photosmart_2600_series.print_margin_left: 0.5
print.printer_HP_Photosmart_2600_series.print_margin_right: 0.5
print.printer_HP_Photosmart_2600_series.print_margin_top: 0.5
print.printer_HP_Photosmart_2600_series.print_oddpages: true
print.printer_HP_Photosmart_2600_series.print_orientation: 0
print.printer_HP_Photosmart_2600_series.print_page_delay: 50
print.printer_HP_Photosmart_2600_series.print_paper_data: 1
print.printer_HP_Photosmart_2600_series.print_paper_height: 11.00
print.printer_HP_Photosmart_2600_series.print_paper_name:
print.printer_HP_Photosmart_2600_series.print_paper_size_type: 0
print.printer_HP_Photosmart_2600_series.print_paper_size_unit: 0
print.printer_HP_Photosmart_2600_series.print_paper_width: 8.50
print.printer_HP_Photosmart_2600_series.print_plex_name:
print.printer_HP_Photosmart_2600_series.print_resolution: 0
print.printer_HP_Photosmart_2600_series.print_resolution_name:
print.printer_HP_Photosmart_2600_series.print_reversed: false
print.printer_HP_Photosmart_2600_series.print_scaling: 1.00
print.printer_HP_Photosmart_2600_series.print_shrink_to_fit: true
print.printer_HP_Photosmart_2600_series.print_to_file: false
print.printer_HP_Photosmart_2600_series.print_unwriteable_margin_bottom: 0
print.printer_HP_Photosmart_2600_series.print_unwriteable_margin_left: 0
print.printer_HP_Photosmart_2600_series.print_unwriteable_margin_right: 0
print.printer_HP_Photosmart_2600_series.print_unwriteable_margin_top: 0
privacy.sanitize.migrateFx3Prefs: true
storage.vacuum.last.index: 0
storage.vacuum.last.places.sqlite: 1391782592
user.js Preferences
-------------------
Your profile folder contains a user.js file, which includes preferences that were not created by Firefox.
Graphics
--------
Adapter Description: Intel(R) HD Graphics
Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
Adapter RAM: Unknown
Device ID: 0x0152
Direct2D Enabled: true
DirectWrite Enabled: true (6.2.9200.16581)
Driver Date: 12-12-2012
Driver Version: 9.17.10.2932
GPU #2 Active: false
GPU Accelerated Windows: 1/1 Direct3D 10
Vendor ID: 0x8086
WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote: false
AzureCanvasBackend: direct2d
AzureContentBackend: direct2d
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0
JavaScript
----------
Incremental GC: true
Accessibility
-------------
Activated: false
Prevent Accessibility: 0
Library Versions
----------------
NSPR
Expected minimum version: 4.10.2
Version in use: 4.10.2
NSS
Expected minimum version: 3.15.4 Basic ECC
Version in use: 3.15.4 Basic ECC
NSSSMIME
Expected minimum version: 3.15.4 Basic ECC
Version in use: 3.15.4 Basic ECC
NSSSSL
Expected minimum version: 3.15.4 Basic ECC
Version in use: 3.15.4 Basic ECC
NSSUTIL
Expected minimum version: 3.15.4
Version in use: 3.15.4

Modified by cor-el

Chosen solution

the software doesn't have to be installed recently - it probably has put its fake certfificate into the firefox certificate store, which was removed again when you have reset the browser. so it might have been going on for a while unrecognized...

Read this answer in context 👍 0

All Replies (20)

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hello lormand, please try to reset firefox and see if this can address the issue...

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Something changed your home page. If you prefer the built-in home page, you can delete the ominent address in the following dialog, and use about:home instead.

But... this might not stick if whatever switched your home page is still on your computer. Please also check:

(1) user.js file

This is a file that Firefox reads at startup which overrides your previous session settings. To remove this file, see the steps in this article: How to fix preferences that won't save. Note: If windows does show the .js on files like prefs.js, sessionstore.js, and user.js, you can turn off the hiding of file extensions using the methods in this article: http://support.microsoft.com/kb/865219.

(2) Windows Control Panel, Uninstall a Program

Click the "Installed on" column heading to bring the most recent infections, I mean additions, to the top. If you recently installed some free software, it may have been bundled with whatever is responsible for changing your home page. Try to remove unwanted software here.

And... hopefully that will cure it! If you want to mop up a bit more, check out the cleanup tools other Firefox users have found helpful, in this article: Troubleshoot Firefox issues caused by malware.

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Set firefox as my home page; Now, every time I try to type in a website (yahoo or (Mozilla firefox), I receive this message:

This Connection is Untrusted

You have asked Firefox to connect securely to login.yahoo.com, but we can't confirm that your connection is secure.

Normally, when you try to connect securely, sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified. What Should I Do?

If you usually connect to this site without problems, this error could mean that someone is trying to impersonate the site, and you shouldn't continue.

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first please make sure that the date & time is set correctly on your system.
if this doesn't solve the issue (or it is already set properly), could you tell us which error code is shown under technical details on the error message and when you inspect the certificate which issuer information it does contain (see screenshot)?

"This Connection is Untrusted" error message appears - What to do

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got me to the firefox homepage, but now I get this message and am unable to access yahoo or any other sites:

This Connection is Untrusted

You have asked Firefox to connect securely to login.yahoo.com, but we can't confirm that your connection is secure.

Normally, when you try to connect securely, sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified. What Should I Do?

If you usually connect to this site without problems, this error could mean that someone is trying to impersonate the site, and you shouldn't continue.


Seems to be a perpetual loop because even if I accept the risks, it still won't allow me to access sites. Arggh.

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lormand, in order to give you a targeted reply, please provide the two pieces of information requested:

  • what is the error code shown under Technical Details on the ""This Connection is Untrusted"-page
  • when you inspect a certificate like described in the screenshot above, what is its issuer information?

Modified by philipp

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What does it say under the Technical Details?

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Hi lormand, I don't know whether you saw philipp's post here: https://support.mozilla.org/en-US/que.../985749#answer-531348.

The reason we're asking you to look at that "Issued by" information is recently many Firefox users are running into problems with their security software filtering feature. In order to filter secure connections (HTTPS URLs), the security software presents a fake certificate to Firefox so it can intercept and stand in the middle of the secure connection. To have Firefox trust these certificates, you may need to do something such as import a root certificate, or click something in your security software's settings.

Of course, the problem also could be caused by spyware.

The kind of issuer you might find is:

  • Name associated with your security software, such as ESET, BitDefender, etc.
  • Sendori (indicates unwanted software from Sendori)
  • FiddlerRoot (indicates unwanted software named similarly to BrowserSafeguard, BrowserSafe, SafeGuard)
  • Something else
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Technical Details

login.yahoo.com uses an invalid security certificate. The certificate is not trusted because no issuer chain was provided. (Error code: sec_error_unknown_issuer)

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time and date are correct

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don't understand what I need to do

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this screenshot should show the process how you can obtain the "issued by" information contained in the certificate:

needinfo sec_error_unknown_issuer

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Technical Details

login.yahoo.com uses an invalid security certificate. The certificate is not trusted because no issuer chain was provided. (Error code: sec_error_unknown_issuer)


I understand the risks:


If you understand what's going on, you can tell Firefox to start trusting this site's identification. Even if you trust the site, this error could mean that someone is tampering with your connection.

Don't add an exception unless you know there's a good reason why this site doesn't use trusted identification.


Certification Viewer: “login.yahoo.com” Could not verify this certificate because the issuer is unknown. Issued to Common Name (CN) login.yahoo.com Organization (O) DO_NOT_TRUST Organizational Unit (OU) Created by http://www.fiddler2.com Serial Number B2:F6:3C:0E:37:C4:38:A6:44:31:2E:53:92:7F:C5:A6

Issued by Common name (CN) DO_NOT_TRUST_FiddlerRoot Organization (O) DO_NOT_TRUST Organizational Unit (OU) Created by http://www.fiddler2.com

Validity Issued On 1/30/2014 Expires On 1/29/2024

Fingerprints SHA1 fingerprint: 2E:CB:D5:A6:1F:21:44:B2:86:1C:BE:C7:67:0B:6B:51:2C:47:81 MD5 Fingerprint EC:B6:3E:23:04:49:22:C4:AE:1C:27:37:0E:F9:67:7D

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unfortunately the do_not_trust certificates might be a sign of unwanted software present on your pc that is intercepting secure network traffic. please go into the system control panel and uninstall programs like BrowserSafeguard, BrowserSafe, SafeGuard or other software that sounds suspicious and didn't get installed by you intentionally.
reference: https://support.mozilla.org/en-US/questions/982532#answer-520145

afterwards, run a full scan of your system with different security tools like the free version of malwarebytes & adwcleaner.

Troubleshoot Firefox issues caused by malware

Modified by philipp

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This is new to my computer:

microsoft Visual C++ 2008 Redistributable - x64.9.0.30729.17 dated 2.1.2014

There are other Microsoft Visual C++ 2008 Redistributable with other numbers listed. Should I remove the one dated 2014 also?

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Sounds that you have installed software that included installing the Fiddler network proxy.

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nope, didn't install a fiddler program

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Hi lormand, does that date correspond with any other suspicious items? You can click the "Installed on" column heading to group together the install dates and get a better idea of what might have been bundled together.

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Mozilla Firefox 2.7 2/7/2014 Mozilla Maintenance Service 2/5/2014 Adobe Flash Player 12 Plug-in dated 2/5/2014 microsoft Visual C++ 2008 Redistributable - x64.9.0.30729.17 dated 2.1.2014

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Chosen Solution

the software doesn't have to be installed recently - it probably has put its fake certfificate into the firefox certificate store, which was removed again when you have reset the browser. so it might have been going on for a while unrecognized...

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