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Downloaded newest Firefox and now Norton won't let me browse, says it's been hacked fix it please?

  • 5 replies
  • 6 have this problem
  • Last reply by jscher2000

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Downloaded newest Firefox. Norton says the security certificate is bad and when you view it, it is really strange. Explorer is still working, but I HATE using it!!! Please fix Firefox.

I cleared my history and when that didn't work I uninstalled and reinstalled. No dice. I now have no bookmarks, passwords yada yada

All Replies (5)

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When you do get the error: when trying to install Firefox, or when you start Firefox and try to load your home page?

Hopefully when you uninstalled, you did NOT remove your personal data. If you did, you may need to use a program like Recuva to try to "unerase" your files. If you need to do this, you should do that immediately, because as time goes by and Windows re-uses more of your hard drive, recovery will become harder and harder.

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Back to Firefox.

Could you capture a screen shot of the Norton error? This article has tips on how to do that: How do I create a screenshot of my problem?

Once you have the image saved, you can attach it to a reply using the Browse... button below the text entry box.

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Also make sure to download the full version of the Firefox installer because some security software has a problem the the small installer stub version that needs to download files from the internet.

You can find the full version of the latest Firefox 26.0 release in all languages and for all Operating Systems here:

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The certificate all websites says:

DO_NOT_TRUST Fiddler Root and a whole bunch of other number/letter combos. Explorer is working fine(I HATE it). I did download the full version- no dice

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Hi Ninjasbabygirl, thank you for checking that. And I suggest removing those exceptions.

In past threads, an unwanted program named one of the following was using that certificate, which allows it to intercept and read your secure traffic:

  • BrowserSafeguard
  • BrowserSafe
  • Safeguard

Try using the Windows Control Panel, Uninstall a Program, to find and remove it. Clicking the Installed On column heading should help spot the newest items.

Although Norton is a solid product, different scanners use different methods, so some supplemental scans may also be in order. This article lists programs that other Firefox users have found helpful: Troubleshoot Firefox issues caused by malware.