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When I click on the firefox logo to open, Ominent comes up on my computer screen....Not Firefox. Why?

  • 24 replies
  • 2 have this problem
  • 7 views
  • Last reply by lormand

lormand
lormand
more options 
Application Basics
------------------
Name: Firefox
Version: 27.0
User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:27.0) Gecko/20100101 Firefox/27.0
Crash Reports for the Last 3 Days
---------------------------------
All Crash Reports
Extensions
----------
Name: AVG SafeGuard toolbar
Version: 17.3.1.91
Enabled: false
ID: avg@toolbar
Name: Norton Toolbar
Version: 2013.4.5.2
Enabled: false
ID: {2D3F3651-74B9-4795-BDEC-6DA2F431CB62}
Name: Norton Vulnerability Protection
Version: 12.0.5.3 - 1
Enabled: false
ID: {BBDA0591-3099-440a-AA10-41764D9DB4DB}
Important Modified Preferences
------------------------------
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.disk.smart_size_cached_value: 358400
browser.places.smartBookmarksVersion: 4
browser.sessionstore.upgradeBackup.latestBuildID: 20140127194636
browser.startup.homepage: http://search.ominent.com/ws/?source=9f1d0980&tbp=homepage&toolbarid=base&u=0e163f060000000000002cd05ab28407
browser.startup.homepage_override.buildID: 20140127194636
browser.startup.homepage_override.mstone: 27.0
dom.mozApps.used: true
extensions.lastAppVersion: 27.0
font.internaluseonly.changed: false
gfx.direct3d.last_used_feature_level_idx: 0
keyword.URL: http://search.ominent.com/ws/?source=9f1d0980&tbp=url&toolbarid=base&u=0e163f060000000000002cd05ab28407&q=
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1391794718
places.history.expiration.transient_current_max_pages: 104858
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
print.printer_HP_Photosmart_2600_series.print_bgcolor: false
print.printer_HP_Photosmart_2600_series.print_bgimages: false
print.printer_HP_Photosmart_2600_series.print_colorspace:
print.printer_HP_Photosmart_2600_series.print_command:
print.printer_HP_Photosmart_2600_series.print_downloadfonts: false
print.printer_HP_Photosmart_2600_series.print_duplex: 0
print.printer_HP_Photosmart_2600_series.print_edge_bottom: 0
print.printer_HP_Photosmart_2600_series.print_edge_left: 0
print.printer_HP_Photosmart_2600_series.print_edge_right: 0
print.printer_HP_Photosmart_2600_series.print_edge_top: 0
print.printer_HP_Photosmart_2600_series.print_evenpages: true
print.printer_HP_Photosmart_2600_series.print_footercenter:
print.printer_HP_Photosmart_2600_series.print_footerleft: &PT
print.printer_HP_Photosmart_2600_series.print_footerright: &D
print.printer_HP_Photosmart_2600_series.print_headercenter:
print.printer_HP_Photosmart_2600_series.print_headerleft: &T
print.printer_HP_Photosmart_2600_series.print_headerright: &U
print.printer_HP_Photosmart_2600_series.print_in_color: true
print.printer_HP_Photosmart_2600_series.print_margin_bottom: 0.5
print.printer_HP_Photosmart_2600_series.print_margin_left: 0.5
print.printer_HP_Photosmart_2600_series.print_margin_right: 0.5
print.printer_HP_Photosmart_2600_series.print_margin_top: 0.5
print.printer_HP_Photosmart_2600_series.print_oddpages: true
print.printer_HP_Photosmart_2600_series.print_orientation: 0
print.printer_HP_Photosmart_2600_series.print_page_delay: 50
print.printer_HP_Photosmart_2600_series.print_paper_data: 1
print.printer_HP_Photosmart_2600_series.print_paper_height: 11.00
print.printer_HP_Photosmart_2600_series.print_paper_name:
print.printer_HP_Photosmart_2600_series.print_paper_size_type: 0
print.printer_HP_Photosmart_2600_series.print_paper_size_unit: 0
print.printer_HP_Photosmart_2600_series.print_paper_width: 8.50
print.printer_HP_Photosmart_2600_series.print_plex_name:
print.printer_HP_Photosmart_2600_series.print_resolution: 0
print.printer_HP_Photosmart_2600_series.print_resolution_name:
print.printer_HP_Photosmart_2600_series.print_reversed: false
print.printer_HP_Photosmart_2600_series.print_scaling: 1.00
print.printer_HP_Photosmart_2600_series.print_shrink_to_fit: true
print.printer_HP_Photosmart_2600_series.print_to_file: false
print.printer_HP_Photosmart_2600_series.print_unwriteable_margin_bottom: 0
print.printer_HP_Photosmart_2600_series.print_unwriteable_margin_left: 0
print.printer_HP_Photosmart_2600_series.print_unwriteable_margin_right: 0
print.printer_HP_Photosmart_2600_series.print_unwriteable_margin_top: 0
privacy.sanitize.migrateFx3Prefs: true
storage.vacuum.last.index: 0
storage.vacuum.last.places.sqlite: 1391782592
user.js Preferences
-------------------
Your profile folder contains a user.js file, which includes preferences that were not created by Firefox.
Graphics
--------
Adapter Description: Intel(R) HD Graphics
Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
Adapter RAM: Unknown
Device ID: 0x0152
Direct2D Enabled: true
DirectWrite Enabled: true (6.2.9200.16581)
Driver Date: 12-12-2012
Driver Version: 9.17.10.2932
GPU #2 Active: false
GPU Accelerated Windows: 1/1 Direct3D 10
Vendor ID: 0x8086
WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote: false
AzureCanvasBackend: direct2d
AzureContentBackend: direct2d
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0
JavaScript
----------
Incremental GC: true
Accessibility
-------------
Activated: false
Prevent Accessibility: 0
Library Versions
----------------
NSPR
Expected minimum version: 4.10.2
Version in use: 4.10.2
NSS
Expected minimum version: 3.15.4 Basic ECC
Version in use: 3.15.4 Basic ECC
NSSSMIME
Expected minimum version: 3.15.4 Basic ECC
Version in use: 3.15.4 Basic ECC
NSSSSL
Expected minimum version: 3.15.4 Basic ECC
Version in use: 3.15.4 Basic ECC
NSSUTIL
Expected minimum version: 3.15.4
Version in use: 3.15.4
<pre><nowiki>Application Basics ------------------ Name: Firefox Version: 27.0 User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:27.0) Gecko/20100101 Firefox/27.0 Crash Reports for the Last 3 Days --------------------------------- All Crash Reports Extensions ---------- Name: AVG SafeGuard toolbar Version: 17.3.1.91 Enabled: false ID: avg@toolbar Name: Norton Toolbar Version: 2013.4.5.2 Enabled: false ID: {2D3F3651-74B9-4795-BDEC-6DA2F431CB62} Name: Norton Vulnerability Protection Version: 12.0.5.3 - 1 Enabled: false ID: {BBDA0591-3099-440a-AA10-41764D9DB4DB} Important Modified Preferences ------------------------------ accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 358400 browser.places.smartBookmarksVersion: 4 browser.sessionstore.upgradeBackup.latestBuildID: 20140127194636 browser.startup.homepage: http://search.ominent.com/ws/?source=9f1d0980&tbp=homepage&toolbarid=base&u=0e163f060000000000002cd05ab28407 browser.startup.homepage_override.buildID: 20140127194636 browser.startup.homepage_override.mstone: 27.0 dom.mozApps.used: true extensions.lastAppVersion: 27.0 font.internaluseonly.changed: false gfx.direct3d.last_used_feature_level_idx: 0 keyword.URL: http://search.ominent.com/ws/?source=9f1d0980&tbp=url&toolbarid=base&u=0e163f060000000000002cd05ab28407&q= network.cookie.prefsMigrated: true places.database.lastMaintenance: 1391794718 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true print.printer_HP_Photosmart_2600_series.print_bgcolor: false print.printer_HP_Photosmart_2600_series.print_bgimages: false print.printer_HP_Photosmart_2600_series.print_colorspace: print.printer_HP_Photosmart_2600_series.print_command: print.printer_HP_Photosmart_2600_series.print_downloadfonts: false print.printer_HP_Photosmart_2600_series.print_duplex: 0 print.printer_HP_Photosmart_2600_series.print_edge_bottom: 0 print.printer_HP_Photosmart_2600_series.print_edge_left: 0 print.printer_HP_Photosmart_2600_series.print_edge_right: 0 print.printer_HP_Photosmart_2600_series.print_edge_top: 0 print.printer_HP_Photosmart_2600_series.print_evenpages: true print.printer_HP_Photosmart_2600_series.print_footercenter: print.printer_HP_Photosmart_2600_series.print_footerleft: &PT print.printer_HP_Photosmart_2600_series.print_footerright: &D print.printer_HP_Photosmart_2600_series.print_headercenter: print.printer_HP_Photosmart_2600_series.print_headerleft: &T print.printer_HP_Photosmart_2600_series.print_headerright: &U print.printer_HP_Photosmart_2600_series.print_in_color: true print.printer_HP_Photosmart_2600_series.print_margin_bottom: 0.5 print.printer_HP_Photosmart_2600_series.print_margin_left: 0.5 print.printer_HP_Photosmart_2600_series.print_margin_right: 0.5 print.printer_HP_Photosmart_2600_series.print_margin_top: 0.5 print.printer_HP_Photosmart_2600_series.print_oddpages: true print.printer_HP_Photosmart_2600_series.print_orientation: 0 print.printer_HP_Photosmart_2600_series.print_page_delay: 50 print.printer_HP_Photosmart_2600_series.print_paper_data: 1 print.printer_HP_Photosmart_2600_series.print_paper_height: 11.00 print.printer_HP_Photosmart_2600_series.print_paper_name: print.printer_HP_Photosmart_2600_series.print_paper_size_type: 0 print.printer_HP_Photosmart_2600_series.print_paper_size_unit: 0 print.printer_HP_Photosmart_2600_series.print_paper_width: 8.50 print.printer_HP_Photosmart_2600_series.print_plex_name: print.printer_HP_Photosmart_2600_series.print_resolution: 0 print.printer_HP_Photosmart_2600_series.print_resolution_name: print.printer_HP_Photosmart_2600_series.print_reversed: false print.printer_HP_Photosmart_2600_series.print_scaling: 1.00 print.printer_HP_Photosmart_2600_series.print_shrink_to_fit: true print.printer_HP_Photosmart_2600_series.print_to_file: false print.printer_HP_Photosmart_2600_series.print_unwriteable_margin_bottom: 0 print.printer_HP_Photosmart_2600_series.print_unwriteable_margin_left: 0 print.printer_HP_Photosmart_2600_series.print_unwriteable_margin_right: 0 print.printer_HP_Photosmart_2600_series.print_unwriteable_margin_top: 0 privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1391782592 user.js Preferences ------------------- Your profile folder contains a user.js file, which includes preferences that were not created by Firefox. Graphics -------- Adapter Description: Intel(R) HD Graphics Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32 Adapter RAM: Unknown Device ID: 0x0152 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.16581) Driver Date: 12-12-2012 Driver Version: 9.17.10.2932 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 10 Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.10.2 Version in use: 4.10.2 NSS Expected minimum version: 3.15.4 Basic ECC Version in use: 3.15.4 Basic ECC NSSSMIME Expected minimum version: 3.15.4 Basic ECC Version in use: 3.15.4 Basic ECC NSSSSL Expected minimum version: 3.15.4 Basic ECC Version in use: 3.15.4 Basic ECC NSSUTIL Expected minimum version: 3.15.4 Version in use: 3.15.4</nowiki></pre>

Modified by cor-el

Chosen solution

the software doesn't have to be installed recently - it probably has put its fake certfificate into the firefox certificate store, which was removed again when you have reset the browser. so it might have been going on for a while unrecognized...

Read this answer in context 👍 0

All Replies (4)

lormand
lormand Question owner
more options

what might I need to do to resolve the problem?

philipp
philipp
  • Moderator
more options

please run a full scan of your system with different security tools like the free version of malwarebytes & adwcleaner.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Hi lormand, in addition to running the malware scans, go ahead and sort the Uninstall a Program list by name, and look for anything similar to BrowserSafe or SafeGuard, which have been mentioned in the past as using the FiddlerRoot certificate.

lormand
lormand Question owner
more options

This is new to my computer:

microsoft Visual C++ 2008 Redistributable - x64.9.0.30729.17 dated 2.1.2014

There are other Microsoft Visual C++ 2008 Redistributable with other numbers listed.

Should I remove the one dated 2014 also?


Everything else seems to be working properly. THANKS for ALL your Assistance and Patience.

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