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Firefox crashes

Posted

OS: Windows 7 Home Premium 64 bit.

Processor: AMD FX 8350 8 core black

Ram: 8.0 g

Antivirus: Kaspersly Pure 2.0

Since using Firefox (for over 10 years now) I see increased instability and a catastrophic inability to handle Adobe Flash. I experience more and more frequent total crashes to desktop because of it.

In the process, I lose all the work I was in the middle of, doing research on various web pages in order to write technical postings.

At this point I am experiencing 3 to 5 crashes per day, with an average of 5 hours total time spent using the browser.

This is no longer acceptable, as Mozilla appears to be doing NOTHING to alleviate the problem - which appears to be an inability to free the memory resources used by Flash. When the files are unused for a long enough time, they should be automatically deleted, instead of accumulating to approx 500 mb.

Since Mozilla seems completely uninterested in correcting the issue, and more interested in pointing the finger of blame everywhere else, I am now forced to return to using IE.

I can't stand IE. That should illustrate how completely fed up I am on inaction to this issue.

Firefox would be ideal - IF IT WAS RELIABLE. It no longer is.

And I cannot continue to reduplicate my research and resume writing long articles from scratch every time it crashes.

I would much rather use your product, but as long as it continues to crash, I cannot.

OS: Windows 7 Home Premium 64 bit. Processor: AMD FX 8350 8 core black Ram: 8.0 g Antivirus: Kaspersly Pure 2.0 Since using Firefox (for over 10 years now) I see increased instability and a catastrophic inability to handle Adobe Flash. I experience more and more frequent total crashes to desktop because of it. In the process, I lose all the work I was in the middle of, doing research on various web pages in order to write technical postings. At this point I am experiencing 3 to 5 crashes per day, with an average of 5 hours total time spent using the browser. This is no longer acceptable, as Mozilla appears to be doing NOTHING to alleviate the problem - which appears to be an inability to free the memory resources used by Flash. When the files are unused for a long enough time, they should be automatically deleted, instead of accumulating to approx 500 mb. Since Mozilla seems completely uninterested in correcting the issue, and more interested in pointing the finger of blame everywhere else, I am now forced to return to using IE. I can't stand IE. That should illustrate how completely fed up I am on inaction to this issue. Firefox would be ideal - IF IT WAS RELIABLE. It no longer is. And I cannot continue to reduplicate my research and resume writing long articles from scratch every time it crashes. I would much rather use your product, but as long as it continues to crash, I cannot.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.9 r900
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • PlayNow Plugin
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • RealJukebox Netscape Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.8
  • Winamp Application Detector

Application

  • Firefox 26.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:26.0) Gecko/20100101 Firefox/26.0
  • Support URL: https://support.mozilla.org/1/firefox/26.0/WINNT/en-US/

Extensions

  • Anti-Banner 13.0.2.614 (anti_banner@kaspersky.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Content Blocker 13.0.2.614 (content_blocker@kaspersky.com) (Inactive)
  • Kaspersky URL Advisor 13.0.2.614 (url_advisor@kaspersky.com) (Inactive)
  • Lightbeam 1.0.5 (jid1-F9UJ2thwoAm5gQ@jetpack) (Inactive)
  • RealPlayer Browser Record Plugin 15.0.5 ({C3949AC2-4B17-43ee-B4F1-D26B9D42404D}) (Inactive)
  • Safe Money 13.0.2.614 (online_banking@kaspersky.com) (Inactive)
  • Virtual Keyboard 13.0.2.614 (virtual_keyboard@kaspersky.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GT 630
  • adapterDescription2:
  • adapterDeviceID: 0x0f00
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 2048
  • adapterRAM2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 11-11-2013
  • driverDate2:
  • driverVersion: 9.18.13.3182
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GT 630 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131205075310
  • browser.startup.homepage: http://www.searchalot.com/texis/open/allthru?area=makehomepage
  • browser.startup.homepage_override.buildID: 20131205075310
  • browser.startup.homepage_override.mstone: 26.0
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 26.0
  • font.internaluseonly.changed: True
  • gfx.direct3d.last_used_feature_level_idx: 0
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1389126314
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1386952720

Misc

  • User JS: No
  • Accessibility: No
patrickmc
  • Administrator
  • Moderator
26 solutions 201 answers

Hello MystWlker,

Thank you for contacting Mozilla Support. We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.

SubmittedCrashReports-Win7

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes and Adobe Flash plugin has crashed - Prevent it from happening again articles.

Hello MystWlker, Thank you for contacting Mozilla Support. We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash. #Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below. #Copy the '''5''' most recent Report IDs that start with '''bp-''' and paste them into your response here. [[Image:SubmittedCrashReports-Win7|width=520]] <br><br> Thank you for your help! More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] and [[Adobe Flash plugin has crashed - Prevent it from happening again]] articles.

Question owner

Only a fraction of the crashes and freezes have genenerated a report, but this is what is there. It specifies that these are submitted crash reports, but the crash reporting window sometimes crashes itself, and often never appears at all.


bp-dfda94d3-af3c-44dc-b898-108412140101 1/1/2014 9:03 AM
bp-1a8b942d-79da-48cb-b5b9-d0b442131218 12/18/2013 5:00 AM
bp-a4628761-edf2-44c3-a64f-7a12a2131210 12/10/2013 5:23 PM
bp-0049338e-58e1-4e20-b31b-b18ef2131207 12/6/2013 10:28 PM
bp-ec73da8c-aea6-4cf4-b904-4d0022131201 12/1/2013 1:52 PM
bp-ef686116-6ac2-499b-9db8-b3e3d2131130 11/30/2013 12:07 PM
bp-d13ed7b5-27be-432f-9228-9b6122131113 11/13/2013 1:08 PM
bp-5df27cd5-d347-45f0-8aa7-9885c2131027 10/27/2013 4:05 PM
bp-977b3a55-20a4-4f13-993f-b8a3e2131019 10/19/2013 11:48 AM
bp-14e1997e-e34d-4f47-b60f-f6fc92130925 9/25/2013 3:45 PM
 edit formatting only ~J99 
Only a fraction of the crashes and freezes have genenerated a report, but this is what is there. It specifies that these are submitted crash reports, but the crash reporting window sometimes crashes itself, and often never appears at all. <pre> bp-dfda94d3-af3c-44dc-b898-108412140101 1/1/2014 9:03 AM bp-1a8b942d-79da-48cb-b5b9-d0b442131218 12/18/2013 5:00 AM bp-a4628761-edf2-44c3-a64f-7a12a2131210 12/10/2013 5:23 PM bp-0049338e-58e1-4e20-b31b-b18ef2131207 12/6/2013 10:28 PM bp-ec73da8c-aea6-4cf4-b904-4d0022131201 12/1/2013 1:52 PM bp-ef686116-6ac2-499b-9db8-b3e3d2131130 11/30/2013 12:07 PM bp-d13ed7b5-27be-432f-9228-9b6122131113 11/13/2013 1:08 PM bp-5df27cd5-d347-45f0-8aa7-9885c2131027 10/27/2013 4:05 PM bp-977b3a55-20a4-4f13-993f-b8a3e2131019 10/19/2013 11:48 AM bp-14e1997e-e34d-4f47-b60f-f6fc92130925 9/25/2013 3:45 PM <sub> '''edit''' formatting only ~J99 </sub>

Modified by cor-el

John99
  • Top 25 Contributor
  • Moderator
684 solutions 9475 answers
Hi MystWlker, <br /> Sorry you are having problems. This seems to be the first time you have asked about your troubles on this forum. If your crashes are Flash Player related have you tried *Disabling Hardware Acceleration <br / (or testing in safemode) <br /> [[Troubleshoot Firefox issues using Safe Mode]] <br /> [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems#w_turn-off-hardware-acceleration]]'''_turn-off-hardware-acceleration''' * Disabling protected mode ** http://forums.adobe.com/message/4468493#TemporaryWorkaround <br /> http://kb.mozillazine.org/Flash#Disabling_Protected_Mode_in_Flash_11.3 Also see *[[Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems]] * [[Send plugin crash reports to help Mozilla improve Firefox]] * [[Adobe Flash plugin has crashed - Prevent it from happening again]]

Question owner

I've tried every fix in the help forums for this issue - so many that I can't now recount them all.

Only one thing worked: Disabling Flash.

I've tried every fix in the help forums for this issue - so many that I can't now recount them all. Only one thing worked: Disabling Flash.
John99
  • Top 25 Contributor
  • Moderator
684 solutions 9475 answers

OK that is a good positive result. You have shown the problem is because of FlashPlayer.

Please follow my advice above and

  1. Disable Hardware Acceleration or run in Firefox's Safe Mode
  2. Disable Flash Players Protected mode.
  3. Post two or three of the none empty Crash IDs that you then get, confirming they were with protected mode disabled and all other plugins disabled

edit - formatting ~J99

OK that is a good positive result. You have shown the problem is because of FlashPlayer. Please follow my advice above and #Disable Hardware Acceleration or run in Firefox's Safe Mode #Disable Flash Players Protected mode. # Post two or three of the none empty Crash IDs that you then get, '''confirming''' they were with '''protected mode disabled '''and all '''other plugins disabled''' <sub> edit - formatting ~J99</sub>

Modified by John99

John99
  • Top 25 Contributor
  • Moderator
684 solutions 9475 answers

For forum cross refferencing purposes

None empty Crash Reports (None were in safemode ! )

  • Reports for Crash IDs
    1. bp-dfda94d3-af3c-44dc-b898-108412140101
    2. bp-a4628761-edf2-44c3-a64f-7a12a2131210
    3. bp-ec73da8c-aea6-4cf4-b904-4d0022131201
    4. bp-ef686116-6ac2-499b-9db8-b3e3d2131130
    5. bp-d13ed7b5-27be-432f-9228-9b6122131113
  • Crash Signatures
    1. FinalizeArenas
    2. InterlockedCompareExchange
    3.  : RtlEnterCriticalSection | _PR_MD_WAIT_CV | _PR_WaitCondVar | PR_WaitCondVar | TimerThread::Run()
    4. EnterBaseline
    5. js::RemapWrapper(JSContext*, JSObject*, JSObject*)
  • Related bugs & my comments (some are hardware or JS compliler related)
    1. Bug 787879 - crash in js::SweepBackgroundThings (unactionable topcrash)
    2. Bug 523263 - [adbe 3612670] Crash in F1786948743 @InterlockedCompareExchange
      Reopened with needsinfo STR request and adobe bug (if you can find it) 3612670 from August
    3. -
    4. various mainly hardware related include
      Bug 858022 - BaselineCompiler: Crashes on hardware without SSE2 support
      Bug 858032 - (SadBaseline) [meta] crashes in EnterBaseline
    5. Bug 856670 - Firefox crash [@ js::RemapWrapper]
      With possible testcase
For forum cross refferencing purposes None empty Crash Reports (None were in safemode ! ) * Reports for Crash IDs *# bp-dfda94d3-af3c-44dc-b898-108412140101 *# bp-a4628761-edf2-44c3-a64f-7a12a2131210 *# bp-ec73da8c-aea6-4cf4-b904-4d0022131201 *# bp-ef686116-6ac2-499b-9db8-b3e3d2131130 *# bp-d13ed7b5-27be-432f-9228-9b6122131113 * Crash Signatures *# FinalizeArenas *# InterlockedCompareExchange *# : RtlEnterCriticalSection | _PR_MD_WAIT_CV | _PR_WaitCondVar | PR_WaitCondVar | TimerThread::Run() *# EnterBaseline *# js::RemapWrapper(JSContext*, JSObject*, JSObject*) * Related bugs & my comments (some are hardware or JS compliler related) *# Bug 787879 - crash in js::SweepBackgroundThings (unactionable topcrash) *# Bug 523263 - [adbe 3612670] Crash in F1786948743 @InterlockedCompareExchange <br /> Reopened with ''needsinfo'' STR request and adobe bug (if you can find it) 3612670 from August *# - *# various mainly hardware related include <br />Bug 858022 - BaselineCompiler: Crashes on hardware without SSE2 support <br />Bug 858032 - (SadBaseline) [meta] crashes in EnterBaseline *# Bug 856670 - Firefox crash [@ js::RemapWrapper] <br />With possible testcase

Modified by cor-el

cor-el
  • Top 10 Contributor
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11997 solutions 111464 answers

Note that report #2 ([@ InterlockedCompareExchange ]) is an issue with the Flash plugin.

Note that report #2 ([@ InterlockedCompareExchange ]) is an issue with the Flash plugin.
guigs2
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  • Administrator
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581 solutions 6607 answers

It has been a while, but after analyzing more crashes there is a virus that is on the computer that submitted the crashes that may be affecting the wifi [WiFiGO_HookKey.dll]

It has been a while, but after analyzing more crashes there is a virus that is on the computer that submitted the crashes that may be affecting the wifi [WiFiGO_HookKey.dll]
John99
  • Top 25 Contributor
  • Moderator
684 solutions 9475 answers

Good spotting Rachel.

With the benefit of hind-site stands out like the proverbial sore thumb; as potentially suspect; because it is an undated module.

It appears files of that name will sometimes be genuine.

Presumably genuine files are dated and have different identifiers.
Any link to the specific virus information and removal steps ?
( Just moving & renaming the file will presumably render it inactive )

Good spotting Rachel. With the benefit of hind-site stands out like the proverbial sore thumb; as potentially suspect; because it is an undated module. It appears files of that name will sometimes be genuine. *e.g. http://www.shouldiblockit.com/wifigo_hookkey.dll-4b179856ddbea7dee5f4699c6757018a.aspx Presumably genuine files are dated and have different identifiers. <br /> Any link to the specific virus information and removal steps ? <br /> ( Just moving & renaming the file will presumably render it inactive )