Hello,

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
3. Delete the Firefox installation folder, which is located in one of these locations, by default:
   • Windows:
     • C:\Program Files\Mozilla Firefox
     • C:\Program Files (x86)\Mozilla Firefox
   • Mac: Delete Firefox from the Applications folder.
   • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
4. Now, go ahead and reinstall Firefox:
   1. Double-click the downloaded installation file and go through the steps of the installation wizard.
   2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

Please report back to see if this helped you!

Thank you.

No it actually made it worse now the whole web page wont load and other sites sill say this Connection is Untrusted

just so you know I am having to talk to you on IE because Firefox doesn't trust your connection

I can now see the whole website again and still having the same problem can type in my information but when I click login noting happens

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
2. Under "Time range to clear", select "Everything".
3. Now, click the arrow next to Details to toggle the Details list active.
4. From the details list, check Cache and Cookies and uncheck everything else.
5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

did that restarted Firefox typed in chase.com This Connection is Untrusted should I go ahead and click I understand the risk

Check out why the site is untrusted (click "Technical Details to expand that section) and if this is caused by a missing intermediate certificate then see if you can install this intermediate certificate from another source.

You can retrieve the certificate and check details like who issued certificates and expiration dates of certificates.

• Click the link at the bottom of the error page: "I Understand the Risks"

Let Firefox retrieve the certificate: "Add Exception" -> "Get Certificate".

• Click the "View..." button and inspect the certificate and check who is the issuer of the certificate.

You can see more Details like intermediate certificates that are used in the Details pane.

If "I Understand the Risks" is missing then this page may be opened in an (i)frame and in that case try the right-click context menu and use "This Frame: Open Frame in New Tab".

Note that some firewalls monitor secure (https) connections and send their own certificate instead of the website's certificate.

• ESET Setup -> Advanced setup -> Web and email -> Protocol filtering -> SSL
• Certificates: Add the root certificate to known browsers

See also:

• SSL protocol: Do not scan SSL protocol

technical details www.chase.com uses an invalid security certificate. The certificate is not trusted because no issuer chain was provided. (Error code: sec_error_unknown_issuer)

Certificate

Issuee to Common Name (CN) www.chase.com Organization (O) JP Morgan Chase Organizational Unti (OU) GTI GNS Serial Number 00:E0:42:E0:48:C0:77:B6:35

Issued By COmmon Name (CN) Sendori, Inc Organization (O) Sendori, Inc Organizational Unit (OU) < Not Part Of Certificate>

Issuer

CN = "Sendori, Inc" C = US ST = California L = Oakland E = sendorisiteproduction@sendori.com O = "Sendori, Inc"

also I don't understand the last part (im not all that tech savvy) please explain in more detail

•ESET Setup -> Advanced setup -> Web and email -> Protocol filtering -> SSL •Certificates: Add the root certificate to known browsers

See also: •SSL protocol: Do not scan SSL protocol

it also said after getting the Certificate that it wasn't trusted

Sendori is a program/service that changes how your computer checks web addresses. I didn't realize it might insert itself into secure connections that way.

Do you recall installing Sendori? If not, you can remove it using the Windows Control Panel, at least according to the publisher:

http://support.sendori.com/entries/24095683-How-do-I-remove-turn-off-or-uninstall-Sendori-

YES!!!!! thank you jscher2000 you fixed my problem

I have no idea how i got Sendori but after removing it and rebooting i noticed everything goes a-lot faster web browser and reboot everything i just cant thank you enough

just checked and you also fixed my download problem

Great, and thank you for having the patience to examine the certificate details to uncover the culprit.

A corrupt FF profile can also cause this problem, which is what happened to me. I suddenly couldn't log in to several financial sites and couldn't see the thumbnails of items on craigslist. I tried clearing the cache, cookies, etc., uninstalling/ reinstalling FF -- didn't help. I thought it might be java, my antivirus, etc. -- it wasn't.

Finally, having had an occasional problem over the years with a corrupted profile, I thought it might be that. I didn't know which file would be responsible, so I replaced the likeliest ones, which fixed the problem. The procedure, below, requires uncorrupted copies of your profile files, such as from a remote (or local) backup. (What? You don't have a backup? Or you do, but you didn't think to include your FF profile in it? How shortsighted of you... In that case, you're stuck.)

1. Close FF.

2. Locate your FF profile (in XP, it's in Documents and Settings > User > Application Data > Mozilla > Firefox > Profiles). The folder is named with a random combination of letters and numbers.

3. Create a new folder in Profiles as a temporary backup, in case you want to revert to what you have now, and copy the files from your profile folder to it. You don't need the subfolders with extensions, add-ons, etc. -- just the individual files in the profile folder.

4. From your remote or local backup, download the files from your profile that have been modified within the last day or two (just before your login problem occurred). There will be roughly a dozen. Obviously, if your login problem started today, you don't need a file for which the latest modification was last month or even last week.

5. Drag the downloaded files into your profile folder, overwriting the existing ones.

6. Restart FF.

7. If you're able to login to your financial sites, etc., delete the temporary new folder you created in Profiles. However, if you want to revert to what you had, drag the files from the new folder back into your profile folder, overwriting the existing ones.