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Why can't I open my Adobe account in Firefox?

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by bbartrug

bbartrug
bbartrug
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I started this question a few days ago and received a response indicating a corrupt cache could cause the problem. I cleaned the cache but that didn't fix the problem. I can open the Adobe account in both Google Chrome and IE. Any other suggestions?

Also, is there some way I can find a question posted earlier on this forum? Isn't there a format for listing the questions in order of date or whatever so they can be easily found a day or two later? It would be great, also, to just be able to log into the forum without having to go through that front-end question routine.

I'm probably missing something, but aren't help forums supposed to be helpful, not more frustrating than the original problem.

Thanks, BAB

I started this question a few days ago and received a response indicating a corrupt cache could cause the problem. I cleaned the cache but that didn't fix the problem. I can open the Adobe account in both Google Chrome and IE. Any other suggestions? Also, is there some way I can find a question posted earlier on this forum? Isn't there a format for listing the questions in order of date or whatever so they can be easily found a day or two later? It would be great, also, to just be able to log into the forum without having to go through that front-end question routine. I'm probably missing something, but aren't help forums supposed to be helpful, not more frustrating than the original problem. Thanks, BAB

All Replies (2)

kobe
kobe
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Your old thread is here: https://support.mozilla.org/en-US/questions/972205

Have you tried safe mode? It may be a addon affecting this.

bbartrug
bbartrug Question owner
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That's possible. Let me try with add-ons disabled.

BAB